For the last 3 months I have been battling with #AshleyFurnitureHomeStore regarding a new bed I purchased from the Maple Shade, NJ store. Not only was the delivery late due to the fact that the box spring I ordered was no longer produced and they forgot to tell me, but the box spring they substituted broke in a week. The mattress they shipped me is not the mattress I ordered and there are no tags on the mattress for me to dispute.
Working in the customer service world I have never experience such irresponsible, careless, and thoughtless behavior towards a customer It's obvious that #AshleyFurnitureHomeStore does not value their customers nor the quality of product they sell. After weekly calls and in store visits I'm done.
At this point I'm disputing with my #Amex card since I can't seem to get any answers or service through #AshleyFurnitureHomeStore. I typically would not post a negative review like this but this was not a cheap purchase and so my friends be wary of #AshleyFurnitureHomeStore. read more