I don't like to leave bad reviews but this has now gone way past a bad review. As you can see in my first image, my purchase date was 11/26/25. It is 12/27/25 and I still don't have the bed I purchased. The store staff was lovely and very helpful. So wonderful! It's the company's (The Wellsville Group) customer service and headquarters that is the problem. The bed that I did receive on 12/10/25 looks lovely but there are two problems with the bed in the photos that is now in my bedroom. 1. I ordered a black bed (to go with my black nightstands that I already had.) 2. The bed as shown in my bedroom that was delivered doesn't even exist. (the color combo). I did not realize the bed was the wrong color until after it was set up. I immediately looked at my receipt to make sure I had not made the mistake in the color or the in-store salesperson did not make the mistake.... and just as I had thought - I purchased the black bed. There was no mistake there. I called the customer service and I was told I would receive an email to submit images that day. I checked all my email (including my spam folder) and there was no email. That was my first issue. Wrong bed, okay. A customer service representative saying they will do something and then do not.... that is where the problem begins with me. Next day I called back and talked to someone else (in the store), he had a wonderful customer service person reach out, get the photos, actually understand what the problem was, etc. She ordered the new (black) bed and confirmed delivery for 12/26/25. The bed arrived at it's scheduled time by the delivery truck, but the delivery people could not set up the correct bed because the bolts were stripped by the people setting up the first wrong delivery. I talked to customer service and my bed then could not be scheduled for delivery for 4 more days (supposed to be Tuesday, 12/30/25. (Now well over a month from when I went to the Ashley store in Brooklyn, OH to purchase the bed.) I talked to customer service and explained how now this will be taking 3 mornings away from my life - while I am unemployed and job searching. Crazy to me how people who literally can't do their jobs have jobs and I'm searching for one. I told customer service I would be leaving reviews regarding this situation and their response, "We expect that." Being in high end donor engagement in the past - that is not the correct response in customer service. I loved my store experience but the company "corporate" is the reason I will never give my business to any Ashley store owned by "The Wellsville Group." read more

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Do not trust this store, I have been just scammed. As expected Ashley again sent me a damaged and defective dining room set. This is 2nd time I see the damaged set. First on 28th May they have brought Rencott dining set which was damaged, immediately I have asked them to take it back and bring in a new set. I have dropped a review regarding the same. But to my surprise I have got a reply from the store owner stating that I have placed an order for a clearance item and they do have different policies for delivering clearance items, I was shocked to see that review. Nowhere I have placed an order for a clearance item. I HAVE ORDERED A BRAND NEW RENCOTT EXTENDABLE DINING ROOM SET WITH 8 CHAIRS AND A BENCH. Today it's 7th June and they bought a dining table set which was again damaged and ripped off set. Same mistake was repeated twice. Our valuable time, money and patience went in vain. We just feel like we got cheated. We clearly know the difference between a brand new item and a floor piece or clearance items. I have spent $2000 on this table set. Why do I need to accept an apology for the mistake which we were nowhere part of and the same mistake which was repeated twice. Ms Katrina contacted us and she stated saying on a courtesy note we can again exchange with new item. What if the new product does go beyond and above $2000. Will they take responsibility for paying off everything? Will they bring back the precious time I have already spent on deciding to buy this dining set? read more

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Store associates are rude .. scammers paid cash can't get money but in check form and part credit .. they keep your money sell you bad items broken but charge you at new price .they hold your money . Horrible customer service and experience do not buy from this store. read more

Lesson learned: Ashley HomeStore makes sofas that are not anticipated to have a frame that lasts more than 365 days. If you have frame issues after ONE YEAR you have to pay for repairs out of pocket even with the best warranty. We called and asked them to make repairs to the frame for a couch we purchased for about $1000 a little over 3 years ago. Within the last year we noticed it started to be back pain-inducing. The Platinum warranty we purchased apparently does not cover the most important part, the frame. The frame issue also caused the upholstery to rip (which is covered). BUT in order to have them make good on that part of the warranty we have to pay $50-$75 an hour to have the frame fixed first. Come on Ashley Furniture! Can we make this right?? Signed, Sad Saggy Sofa Owner read more

Ashley Store - My poor broken reversible sofa-chaise. - Furniture Stores Near Me - Brooklyn, Ohio

One star based on the horrific delivery experience that I'm still in the middle of. I ordered my furniture on July 27 and my sales experience was fine. Delivery was scheduled for Saturday, August 24. Farther in the future than I would have liked but I made it work. I received a call on the Monday of the delivery week advising that my dresser wasn't available. My options were to accept a partial delivery or to reschedule entirely. The kicker? They didn't and don't know when the furniture will be available. When the delivery guys arrived, they told me my mattress wasn't on the truck. WHAT? So now I'm without a dresser AND mattress with NO anticipated delivery date in sight. To account for the inconvenience of the dresser not being available on schedule, I was advised that the delivery people would bring along a gift card. Of course I received no such thing. This is a nightmare. Believe the negative reviews. read more

Went into the store in Avon to buy a couch yesterday. Found one I really liked and ordered it. I then on a whim bought a power theater style recliner that my husband liked. Found out the next day that the wrong couch was ordered. Talked to a manager and was told if I wanted the couch I chose that I could not have it for the price I was told it was. They told me that I had to pay another $150. They threw my $2200 order out the window over $150 that had absolutely nothing to do with me. To go home after spending that kind of money only to find out that they ordered the wrong couch was disappointing. I went elsewhere. I will never buy from Ashley furniture again. They lie to their customers. If anybody goes there, remember to price check because their prices for the exact same furniture, brand and all is way higher than most other places. They will only price match if the other place has the item in stock. If you have to order it online, they don't bother to price match so just order it online through the other company read more

I bought 4 chairs in 2020. They were defective on delivery. One leg shorter thatn the other on 2 chairs. Technician came out and stated my house was uneven. It took months of fighting to get the chairs replaced. Now after 2 years the chair is gettin wabbly anbd loose. I am sure it just needs to be tightened but there is no access the hardware. I have been told to go back to the store. Store said call customer service. Custoemr service says call warranty. Warranty says call store. Store manager in brooklyn will not even asnswer a call. I have escalated through customer service to people who say not our problem and if you dont stop calling we will report you to the police for harrassment. read more

Unless you want to plan on your furniture sitting in the warehouse for 3+ weeks after arrival don't plan on buying from this company. Their customer service is third party and has no idea what they are doing. You will get a different answer each and every time you call. read more

Don't see Charlotte here. She continued to harass us throughout the store As we casually browsed bedroom sets. She insisted we also go look at mattresses and buy one from her She continued to ignore my budget and delivered the quotes with fees up front- when my father questioned her on why she wasn't understanding our needs - she said "I'm going to walk away and let you get this all out of your system" First of all, you don't get to just walk away from customers and say that. We felt very uncomfortable. Wouldnt recommend. read more

1) The nightstand(SKU:B502-91) that was delivered through Fed-Ex came with a drawer that wouldn't stay shut and a crooked knob, Still waiting on replacement pieces to fix it (and were told we have to fix ourselves) 2) First delivered Dresser(SKU: B502-21) and Bed(SKU: APK-B502-TBB) -3/12/2022 -Came with broken 3 dresser drawers that would not stay shut and crooked knobs. -Dropped off boxes for the bed and stated they could not assemble due to missing the side rails of the bed. 3) Replacement Dresser-3/24/2022 -The replacement dresser came without issues, however I was told that the first dresser looked like it was broken by the previous delivery employees. 4) Came to Assemble bed-3/26/2022 -I had a delivery date and time for this day between 4:30 and 7:30pm. We kept our 2 yr old daughter an hour past her bedtime and waited until 8:30pm just incase they were     running late. No one showed up on this date. I received no phone calls or information concerning rescheduling or cancelling the delivery. 5) Came to Assemble bed- 3/27/2022 -In the middle of the day the next day after the no show they came with no notification via email, text or phone call. I had to wake my napping daughter up to show them the     boxes the first delivery people left. They proceeded to tell me that I have the side rails already and that what I am missing is the headboard. Once again they could not build     her bed. -I was told that the reason why no one showed the day before was because the previous delivery team quit that day. I understand the need to reschedule considering the     situation. I would have at least expected the opportunity to reschedule to a date and time that was fitting for my schedule. As well as communication informing me that they     weren't able to deliver on my scheduled delivery day. 6) Came to assemble bed-4/2/2022 -This past weekend they came with the missing headboard. They were able to assemble the bed but not the storage drawers below. The drawers are completely broken and     the base on the bed is cracked and needs to be replaced. 7) We are also still waiting for the vanity set (SKU:B502-22) that we purchased along with this order. Online it says it has delivered with the nightstand through Fed-Ex. I called the main line and was told that it was a glitch in the system and to disregard. I was also informed that I would be getting it mid-may but at this point I have lost all faith in this company and am not confident that is accurate. Currently, we are waiting AGAIN to assemble the rest of the bed. I have requested for a supervisor numerous times to reach out to me. I have yet to get a return call from anyone with the authority to resolve this. This has been the most ridiculous experience I've had with ANY company in my life. If I hadn't been waiting since September 2021 for this order I would have already just returned it. read more

Absolutely the worst customer service! They use a third party insurance company who paid out a claim and Ashley furniture expired the claim so I was unable to use it. Now I have a broken couch and an insurance policy that's paid for and nothing to show for it. They lost a good customer I will never shop here again. read more

Low quality and lots of issues. They FINALLY let us return our items after weeks of neg

Worst experience ever!!!! Never go there. Avoid at all cost. Damaged our property and still have a damaged chest from them. read more

Ashley Store - Furniture Stores Near Me - Brooklyn, Ohio

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You all need to contact the BBB. I did because we ordered ours in August and still don't have it and of course they are blaming it on Covid.

Just leaving this review here to inform customers that if you have an issue with your delivery they will refund you 100%! I can't speak on the quality of the furniture yet because my furniture is currently now being delivered 1.5 days late as we speak, but what I can say is the scheduling department is THE WORST! So pretty much we had a great experience in the store with our sales person even tho she sorta contradicted herself but whatever. But the delivery was absurd! So I complained and they refunded the delivered fee of $500. So I guess that's with the inconvenience of wasting an entire day. Anyways, just putting this out there for consumers in case your delivery gets messed up like ours did! read more

DO NOT PURCHASE FURNITURE FROM HERE. I have been WAITING a grand total of 24 WEEKS and still NO SOFA.....we were lucky a friend has been lending us their sofa, since we would be sitting on the floor if our new home for 24 weeks now. Oct 2020 I selected and purchased a sectional. This sofa was "attempted" delivered the first week of Dec 2020. The delivery man looked at my standard 36inch door and said they COULD NOT DELIVER the couch, before even attempting. They said, that they have had a lot of trouble delivering this specific sectional since the pieces were so large(NO ONE MENTIONED THIS WHEN I PURCHASED IT). I convinced them to AT LEAST TRY and they were unsuccessful. I went in Dec 5th 2020 and was told I could make a reselection and it would take 12-15weeks to deliver. There were no other sectionals in the same price range, so we ended up PAYING about $300 MORE for another sectional and would AGAIN HAVE TO WAIT for delivery. I went back into the store in Feb 2021 and was told 3/5 of my pieces were in, that I was "next in line for this sofa" (so basically they mix and match the parts to complete orders... especially since when I called the following week they said they only had 2/5 of my pieces) and that the additional pieces were estimated to ARRIVE FIRST WEEK IN MARCH... Its now Mar 19th 2021, 15 weeks since my reselection and I am still couch-less, have no idea when it is coming or if I will ever receive it. Staff has been nice and friendly however they clearly have operational issues and fulfillment .... WOULD NOT RECCOMEND. I have had much better experiences with other furniture stores or even online. read more

I just left the Brooklyn Ohio location where I was followed around and had a blonde sales woman argue with me about mattresses, they way I select furniture and over talk both myself and my mother. I reported her to the manager onsite. I do not recommend this location to people of diverse backgrounds. I felt surveilled and was definitely disrespected while on premises. Despite telling the the sales lady that I was just looking at minimum 5x, she continued to stalk, over talk and ignore my requests to be given space. read more

To say I couldn't have been more disappointed would be a vast understatement. Never in my life have I spent so much money for such a cheap final product and service that would make the DMV gasp. I didn't want to write this review but the complete ineptitude by Ashley's forced my hand. Couches were backordered despite the fact I placed my order 2 months in advance. Ashley's was supposed to call me 30 minutes in advance for my first delivery but that call never happened and I missed it because I didn't have enough time to drive from work to my apartment. The second delivery I refused because it was delivered damaged. Any call back expectations that they set was always missed. I can't believe I almost gave these morons $8,000 for furniture. Go to NorthEast Factory direct. Same items, just a lot cheaper and they actually give a damn about their customers. Oh, I'm still waiting for refund, 16 days later. I cannot stress how incompetent they are. Trashley's could screw up a free lunch. Build your own furniture if you have to. Do not give these morons any of your money. read more

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Poor quality, poor repair by their upholsterer, poor responsiveness by Ashley overall. I will not buy from them again, ever. Buyer BEWARE !

We bought a leather sofa that was not "leather" even though the salesperson told us that only the side and back was leather bond. Unfortunately, it has peeled and we have been deceilved. We purchased the Warranty because the salesperson stated that would be the only way to get a discount. Now the 5-year Warranty Protection Plan Company is stating they cannot repair nor replace the furniture. We spent $3000 on 2018. Buyer Beware! read the warranty. read more

My mother ordered furniture in November and it was just delivered today. Her paperwork says if delivered after the set delivery date a full refund will he given. She has contacted them and they denied her a refund and gave her the run around saying it was sitting in the warehouse. When the furniture was delivered it was all scratched and looked used. read more

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The word Filth is an understatement. After spending $7,000 on a couch and promised $700 in return my mother was told that she cannot receive the store credit and can only be used on certain things. They tried to take advantage of my mom because she is foreign and doesn't speak and read fluently. The manager came and handed my mom a 35 page policy saying that if you want to argue over where the $700 can be spent (cannot be used on clearance or online store) she can go ahead an read it. Businesses like this are absolutely disgusting. An establishment should strive to deliver 110% satisfaction every. damn. time. -Especially in post-sale. If take care of your customers they'll become repeat business, treat them disrespectfully you have an everlasting negative word of mouth. Do yourself a favor and take your business elsewhere. read more

We bought a sofa from Ashley. In less than a year, the seat cushions got real soft. We called and told Ashley and was told that they would be replaced. We waited and waited and never heard from them so we called again. This time we were told our 1 year warranty had expired and they wouldn't do anything about it !!!! The seat cushions got worse so we were willing to pay for new ones. The phone number on the website wasn't the right one so we got another number but it was for Florida. We're in Kentucky. The guy in Florida gave me a KY number. It was a store and they couldn't do anything for me but gave me another number. It was the customer service number. We called it before and you have to listen to a 30 minute commercial before you can talk to anybody. Yes, 30 MINUTES !!! So we went online to "chat" with a rep. Got a bot that cycled through it's script 3 times. Each time it said a person would come on. Then it re-cycled again and again. DON'T EVER BUY ANYTHING FROM ASHLEY THAT MAY DEVELOP A PROBLEM. YOU'LL NEVER GET IT FIXED. read more

Bought an end table for pick-up was told when it would be in. Waited a week later still no table , called and was told they had no idea when it would arrive, was also told it could 1 or 2 months out. Told the lady if I would have known this I would have went elsewhere she hung up. Guess maybe will never get the furniture. read more

Ordered from online and was given a hassle to return an inferior product! Asked me to take pics and send them before they would issue me a refund! ARE U KIDDING ME! Your product is defective yet I have to take my time to send pics before they can issue a return! I should have read the reviews 1st before buying. I should have known something was wrong because the price was lower than 5 other companies! BUYERS BEWARE. Spend a few more $$$$ and skip the return hassle. NEVER AGAIN WILL I BUY OR SHOP IN THEIR STORES! ABSOLUTELY NO CUSTOMER SERVICE/SUPPORT. read more

Ashley furniture doesn't even deserve one star. Our sectional we over paid for started falling apart at the seams after only a few months. We called the store and they told us to go through the warranty company that we paid extra for. Montage.....a whole other disaster. We spent the better part of a year trying to get this fixed. Just for them to tell us we had to go through the store to get it fixed under the manufacturer warranty. Well geuss what, now it has been over a year so the store won't fix it. They want us to pay for new cushions that fell apart a few months after we bought it, even though we went to the store first, before our year had passed. Customer service is awful, they just give you number after number to all different stores, which none of them can help. When we finally spoke to someone who could have helped through corporate (after they gave us a bunch of other numbers to try) they said they won't replace them. I will never buy from them again and if you value your money and sanity I highly recommend buying from a different company. Maybe one with integrity and customer appreciation. We have many more rooms to furnish in our house and it won't be through them. read more

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Terrible. I received a delivery confirmation with a scheduled delivery date over 12 weeks ago. I know furniture is backed up, so I waited patiently. My delivery day arrived and we stayed home from work to accept the delivery - it never showed. I called customer service and they told me it's backordered till October. So they KNEW it would not deliver on my scheduled date and never took the time or courtesy to call me and let me know! They can't be bothered to send a "delayed" email or push back the delivery date via email. They just let you miss work and wonder what happened, and only provide an update once you call and sit on hold. I complained and they told me this is just how they operate, that they would actually have called me 1-3 days AFTER the missed delivery date to provide a new date. What brilliance! As if I needed a heads up 3 days after I've missed work and my delivery date to figure out that it's delayed. The fact that they don't seem to understand the issue here and the fact that common courtesy and basic human decency would have caused them to give me even 24 hours notice that I shouldn't stay home to accept my delivery is just astounding. Honestly don't even understand why they have a customer service department if this is the outcome they designed. What a joke! read more

I bought a double leather recliner loveseat, a leather recliner, a sealy mattress, and a sleigh platform bed. The bed had missing parts, and was fixed the next day. On day two, the leather recliner snapped a spring, which is poking through the leather. Salesman was great, but didn't realize the seriousness of the problem. Technician will be here in two weeks. I have a warranty and purchased extra insurance for the chairs. I cannot sit in my brand new recliner. I am very disappointed in the service aspect of my $4,600 purchase. read more

HORRIBLE PLACE TO PURCHASE FURNITURE!!!! In June of 2020 ordered furniture. It is now April 2021 and we still have half of a couch!!! Called AGAIN ABOUT PROBLEM. This time we are told they had that it had delivered and closed out!!!!! I would give more details but there is NO POINT they already have so many terrible reviews! I live in Memphis and purchased at Ashley furniture in Cordova, TN not that it matters all locations are awful!!!! read more

BUYER BEWARE - If I could give Ashley Furniture a zero rating, I would. If only I had read the reviews, but since we had worked with them before, it didn't seem necessary - big, big mistake. DO NOT BUY FURNITURE FROM ASHLEY FURNITURE and for goodness sake, DO NOT PURCHASE THE "WARRANTY". The insurance company that you deal with is completely worthless - they spent so much time arguing with us that the piece they sent us was correct based on the "number" even after we sent several pictures to them. They forced us to wait for another technician to come out and look at the replacement piece and/or put it on our sectional. It took the technician all of 2 seconds to state that the piece was incorrect. He took pictures and sent them over immediately which were then sent to the "higher up" department for review. Never heard back from them with an answer even after several more calls. Went back to Ashley Furniture and surprisingly got a manager with a brain and he said that he would credit us the money and we could order a new sectional. That was 3 months ago and today we got a call stating that only part of the sectional is in the warehouse and we would have to wait until August to get the other part. Here are our options 1) we can continue to wait for the 2nd piece of the sectional to get to their warehouse or 2) we can pick out a new sectional and wait 12-16 weeks (maybe). Will not refund our money, so basically, we are being held hostage to purchase another sectional and wait, wait, wait................... STAY AWAY FROM ASHLEY FURNITURE - FAR, FAR AWAY - IF YOU VALUE YOUR SANITY!!!!!!!!! read more

Do not buy from Ashley Furniture. They have the worst customer service. Ordered a table and buffet june 13. My buffet came in 2 months. My table kept being delayed. No calls from any one on where my table was. When i called they gave stupid excuses. It will be here in sept...then oct...then nov...then they tell me sometime in January 2022. So then i ask if they can deliver my buffet since it is here. They tell me no. They cannot do partial deliveries. So i cancel my table and they set a delivery date for my buffet which has been at there warehouse for months. 2 days before delivery they say they cannot deliver it because it is damaged. Now i did receive 2 chairs and a bench that came with the table they came no problem within weeks of the order. Now i am stuck with 2 chairs and a bench i cant return because i do not the box they shipped in. Then they tell me i can donate the chairs but have to show proof of donation before my refund. They are a big joke. Never buy from them read more

Sales person was great but that's where the good ends. A few weeks after the chair arrived the wooden arm cushion fell out. After dozens of phone calls we were told the defect needs to be reported within 72 hours of delivery. Was told there is nothing they will do. What good is a "1 year" warranty. I will never buy Ashley furniture again and will tell everyone I know not buy Ashley! Total junk and customer service sucks! read more

you can go to any store..get help with spending hundreds of dollars, but delivery of your items is a nightmare!!! customer care sucks too!! they cant communicate directly with the delivery dept. multiple issues with delivery!! last issues..the dudes were at my neighbors house..but said i wasnt home!! 1st delivery was a no show..as i waited all day read more

Go see Aleks! (Pronounced "Alex") He was very patient with my wife and I as we ran around the store trying to find the right furniture for our new home. He was very knowledgeable, and gave his honest opinion when it was needed. When we are ready for purchase, he made the process quick and easy! Overall it was a great experience! read more

This is my second review for the same furniture delivery. I have never been more disgusted, disappointment or angry at any other establishment I've ever made a purchase at in the past. Ashley furniture not only abused a very handicapped man, they literally stole half of his furniture he had paid for that was on their delivery truck right in front of his eyes. Ashley left a 57 year old very autistic Man with a king size mattress laying on his bedroom floor, refusing to remove the old one, and leaving the property with his boxspring still in the back of their truck. This was after we received, in the same delivery a damaged footboard and headboard that I watched the delivery guys throwing around in the back of the truck before they even took it off, to get to my mattress. I don't believe this headboard or footboard were damaged before the delivery men handle them. At this point, Two months after the purchase date, we still only have half of a bed! Two women had to haul a king size mattress down two flights to the garage, along with the two boxsprings since Ashley refused to do so for us. I then had to go to mattress firm, which I very highly recommend, to purchase him a metal king size bed frame since Ashley seem to have the footboard and headboard but not the bed rails. I also needed to purchase a boxspring since Ashley left with ours Still on the delivery truck, with a very handicapped man literally chasing the truck down the street to try to retrieve his box spring. This has been the biggest nightmare of anything I have ever experienced, not to mention extremely heartbreaking. All I can say to each and everyone of you, there are plenty of other places to buy furniture that you will actually receive what you paid for. Don't waste your time or money here, that's all they want is your money. I will never purchase something from Ashley furniture again. read more

For all the bad reveiws I thought it was not as bad as people say. Ordered leather couches and living room tables. They were delivered in 10 days not like some of the horror stories. My salesman Hugo was nice. Store manager was nice as well. We went during labor day special. My only knock on them was a sticker came on my table and when i went to pull off will have to use some goo gone to get off. Otherwise furniture seems comfortable, timely, and reasonably priced. Would reccommend despite what u see on reveiws. read more

I purchased a dinette set and it was delivered on 01/08/22. The installers left bolts out and broke a leg. As of today 04/07/22 they have not sent someone to fix it when they told me it would take 10 days. They will not refund my money, they will not send a new table. They keep saying they can't get the parts, which is BS. Everything they say is a complete lie, they are thieves. The salesman and manager lied just about everything. Customer services is not helpful and also lies. DO NOT SHOP AT ANY ASHLEY STORE. read more

BEWARE....DISHONEST...DECEITFUL I purchased an expensive lamp that developed a defective switch after a year and a half. I DID purchase an extended warranty at the time of the purchase. Yesterday, Ashley furniture told me that they will NOT repair the lamp....because(get this):... an extended warranty ONLY covers furniture that a person injures or destroys! they do not cover products that are properly cared for that are defective due to the manufacturer! That means...if you treat your property with care.....they do not respect your claim. They will only honor a claim if a person is irresponsible and mistreats his furniture! How inane is Ashley's Furniture. DO NOT BUY THERE. read more

Bad,bad furniture, even with warranty, they won't honor it, avoid like the plague! Spent $2000 for garbage furniture, avoid,avoid, avoid!

Worst furniture buying experience ever. Took more than and hour and a half to check out. The best description I can give of their checkout process is Clusterfuck. read more