Mattress shopping seemed daunting for us, so many choices these days. We didn't want someone who…read morewas going to try to upsell us into a mattress that wasn't right or too expensive. Chuck was great. very helpful and fair priced. We would highly recommend Cleveland Mattress Wholesale and his other stores "Mattress Showcase."

I am very torn on an appropriate star rating for this review. Experience with our order was…read moreatrocious but the product is quality. Went into the factory store to order a new customized mattress set, during that process we had a long discussion with the lady we dealt with. The discussion focused around how our current bed setup was literally falling apart and we needed to replace everything, mattress, box spring, frame. We also explained how we needed delivery to set everything up and remove what we had because my wife has medical issues and during things ourself would be difficult. Come delivery day, they arrive and quickly take the old mattress and box spring out of the house and get the new in, then inform us that we did not have a frame as part of our order (during the ordering process the lady did show us the computer screen to confirm, so maybe part of the blame is on us, but we assumed the frame was part of one of the several lines of data somehow). We drove back to the factory store, got a very insincere "sorry" as we purchased a frame to take home. During that we obviously complained about the process and was told there was nothing they could do to make it right, no discount, no adjustment to delivery fee, nothing. So we had to take the frame home and set everything up ourselves. After getting home we also found that the delivery guys left a bunch of plastic from the new mattress AND the old bed frame in a different bedroom in our house, which added to the frustrations and difficulties. Would I recommend their products? Yes (at least after one night, it is certainly a comfortable bed and seems like it will hold up) Would I recommend doing business with them? No - I really feel like they care about the sale.. the money.. not the customer. I have never felt so tossed to the side with a bad experience before & to be told they would do nothing to make anything right is so disappointing. We had planned on replacing additional mattresses in the somewhat near future but Original Mattress Factory really went out of their way to ensure we won't be using them again for those!

I realize it's too late to do anything about the mattress we purchased. I should have done…read moresomething before but I didn't. The issue. The mattress over hangs the box spring probably an inch on 3 sides. Tucking in bedding does not stay tucked in. Something else: we purchased the mattress that could be turned but, it would take 3 men and a boy to turn the mattress....it is extremely heavy and an impossibly for a 78 & 82 year olds to do. This is something that should be discussed with the buyers. Because of the weight I will never turn so a waist of money for us which also contributes to the overhang.

Visited the Parma location. Christian was professional and answered all questions i had. He was…read morenot pushy and guided me to a perfect mattress. The delivery service they use is the best! Took their shoes off and delivered with care. Good pricing!

I went to Mattress firm yesterday to find new beds for myself and my daughter. We were helped by…read moreChristian. He was very friendly and recommended mattresses as well as frames in my price range. When I found a bed I liked he took my daughter to try out various mattresses (with my daughter being 7 he was very patient and helpful with her) she was able to find a bed that she loved. I was very pleased with my experience and would definitely recommend coming here. Not only were the prices decent but Christian went above and beyond to help us. Our new beds will be delivered to our house on Monday. We are so excited to start our new adventure with our new beds in our new house. Thank you again Christian!

This place has not much selection super unprofessional staff , the couch is ordered wouldn't fit ,…read morei had to send back then told me , they would have to mail me a check its been 6 business days still no check . Called corporate several times no answer no call back .

The employees here are all helpful and knowledgeable!! Financing is available and the selection…read moreis nice!I recommend them!!

WOW, what a hidden gem! I'm glad that I found out about Northcoast Hotel Liquidators. This is a big…read morewarehouse of used furniture. BUSINESS MODEL -- They buy furniture from hotels that are renovating or hotels that are closing down. ITEMS -- They have loads of sofa beds, sofas/couches without pullout beds, small lounge chairs, beds, TV's, lamps, mirrors, picture frames, kitchen bowls, desks, side tables, and much more. Due to thr nature of the furniture (USED), some of them are worn out and old but still in good enough shape. PRICE -- The items here are affordable foe those on a low budget or just those who don't want to pay full price. SERVICE -- Customer service was excellent when I visited. One gentleman helped me look around the sofa's. I ended up not buying anything because the red sofa that I wanted was a sofa bed so it would have been heavy to carry up to my apartment. They offer DELIVERY for $50 but will only deliver to your front door not inside your house because of the Coronavirus. Overall, I had a great experience here and I'll continue to check out their website for deals and 'new' sofas that will be added to their inventory. **** - 26/200 total reviews in 2020 - 402 total overall Yelp reviews - Reviewed on 23 May 2020

Great prices - limited selection. Warehouse is clean and well organized. I did not find anything…read moreI wanted except a $5 luggage rack - great buy. I may be biased because the last hotel furniture liquidator I visited before this was in Chicago, where the scale is understandably so much bigger. Noethcoast is definitely worth a visit, though.

The last couch I purchased was a nightmare. It was uncomfortable to sit on, and it was falling…read moreapart. My son is a big guy, over 6ft 300+ pounds, so I needed a big, sturdy couch. I decided to shop around locally. When we entered, we were greeted by Tom. He was very friendly and professional. He didn't try to sell us anything over the top. We chose this behemoth. It has everything we wanted. It is a tad too big for my living room, but that's ok. I'm willing to sacrifice a little more space for comfort. Altogether, it cost me $2,700. That included couch, delivery & assembly, 5 year protection/replacement, and they hauled the old couch to the curb. My only gripe is I feel for the extra $200 they should offer to haul away the old furniture, especially since bulk pickup is only available certain days of the month, and if it's placed at the curb too early, you can get fined.

Walked into the OUTLET store on a Saturday in December 2024 and it was busier than I thought it…read morewould be, but then furniture year end sales are in place. I started down the rocker recliner aisle, cause I was looking for a loveseat. I was chased down the aisle by Tom, who I didn't hear, but who worked with me, helped me, explained MUCH and told me that he'd been with this place since KronHeims and somebody else too and he was over 80 and pretty much had decades of experience. I told him what I was looking for. And I was very specific in my needs. He showed me a couple options and he was right on the money. I got it down to three choices and then down to two choices and I eventually bought a loveseat AND a rocker recliner that day and put it on my credit card. within a half hour Ellen the office manager was calling me because she wanted to verify my address. It was smudged or illegible on her original. I was still in the car and I pulled mine out and my COPY was perfectly legible. But there was no phone number listed, they never asked. If there were no phone numbers listed, how did she call ? first thing Monday morning I called Ellen at the Brook Park store outlet to talk to her about our conversation on Saturday after she called me and I said there's no phone number on the Order, how is it You got my phone number? She ah and umm'd four times during our conversation because she had no idea how anybody got my private unlisted Phone number so I called her on it and she said well. The salesmen have a tool. I want to know what the name of the tool. She didn't know the name of the tool - the office manager did not know the name of the tool? I am angry. I am upset and I'm close to canceling my order at this very moment and it's Monday Delivery eventually arrived date asked for in early January but the delivery guys would NOT take my old sofa out as i had asked for cuz there's no where to put it here. Went back to store on Wednesday, spoke with Tom, spoke with STORE Manager and asked for a repair on rocker recliner. The repair was scheduled. The repair person was exceptional --came in diagnosed. The problem said he'd be back in a few weeks when the part came in --this company is exceptional. He came back in three weeks to fix both my recliner and my loveseat because they both had the same issue and left for the day. It is now more than six months later and these two pieces are already showing where they are very extremely cheaply made pieces and I'm not exactly happy that I pay $1200 for this junk. 20 years ago I bought five pieces of furniture for under $3000 . All were oversize pieces all quality leather and there was nothing wrong with them when I gave them away. So the quality of manufacturing has gone down extremely and i surely am seeing it. And now it nine months after my purchase, I have never ever heard from any of them to check how my delivery went, to check how my furniture was, to check how my repair went to check how I liked my furniture. These brothers may be funny on TV, but they're not anywhere NEAR what KRONHEIMS USED TO DO FOR THEIR CUSTOMERS AND WHAT BASISTA DID FOR THEIRS. This junk will most likely be replace in the next year AGAIN, not keeping this for the 20 years i thought i might. Not buying from this company again. They got my money and disappeared. VERY UNHAPPY DISSATISFIED CUSTOMER. and they dont even LOOK AT YELP TO SEE WHAT WE HAVE TO SAY

Bought sofas and bedroom sets paid in full, now they are telling me it is out of stock. I can't get…read moremy refund back.... Pay and take your products with you same day. Beware of a scammers 0/0 Rating 02/18/26

A Nightmare Experience with Value City Furniture in Brooklyn, Ohio…read more I am writing this to warn anyone considering doing business with Value City Furniture. Our experience has transitioned from a simple home upgrade to a financial and personal nightmare. The Financial Loss We purchased a sectional sofa and paid thousands of dollars upfront. After receiving only a portion of the order, we were told the rest was on backorder. While waiting, the company filed for bankruptcy. Since then, they have flat-out refused to fulfill the rest of the order or provide a refund. We are now stuck in a position where we have no legal recourse other than to wait out the bankruptcy proceedings--a process where, realistically, we will likely never see a dime of our money back. They have essentially taken our money and run. The In-Store Incident The most disturbing part of this ordeal happened when we went to the physical store where we made the purchase to seek a resolution. Instead of professional customer service or empathy for our situation, the interaction turned hostile almost immediately. A salesman named Javier became incredibly aggressive. The conversation escalated to the point where he physically threatened us. It was so volatile and unsafe that the police had to be called to the scene. Final Verdict Value City Furniture is not just a failing business; they are unprofessional and, in our experience, dangerous. They are holding our money hostage while their staff resorts to intimidation and threats. Avoid this company at all costs. You risk losing your hard-earned money and your peace of mind.

This is kind of a belated review, as I have been attempting to find the time to sit down and write…read morethis for some time now. I have to disclose that I am being bribed to do this, but that's ok because I am not above accepting bribes. Also, following sentiment is still genuine. I ordered a bed from this store, changed my mind 57 times, laid on all the beds for many days in a row, and changed my order another 35 times. In the end I ended up with a big fancy bed that I still haven't figured out where I want delivered (it's like weeks later it is just sitting at their warehouse). The store manager, is absolutely a joy to work with. He is infinitely patient and knowledgable about the products in store. I have been to all the mattress stores in town and so far this is my favorite. Glad they are here. Stop by if you need a bed! I'll get mine delivered soon.

I purchased a new mattress about a week and half ago and could not be happier! I had a very…read morepleasant experience with the staff and it was quick and easy once I knew what I wanted. I had the pleasure of working with the store manager, Harry, who bent over backwards to help me and try to accommodate all of my requests. This guy even went out of his way to make a few calls the following day ON HIS DAY OFF, trying to locate an adjustable base that would work with my set up. He then called me and relayed all this information. Couldn't ask for better customer service! I would highly recommend anyone looking for a new mattress to go and talk to Harry and his staff!

I purchased a recliner from Levin in Avon, Oh on April 8th , 2025 for $863. This included $100 for…read morea five year protection plan. In less than 3 months the fabric on the footrest was tearing and piling. In June customer service stated this is not covered under manufacturers warranty I filed a protecton plan claim in July 2025 which was denied because it was not an accident. The salesman told me fabric tears were covered. The protection plan is acl way for levin to take your money and deny any claim We had the recliner repaired for $497 and provided the material to the upholster. Levin is unethical,stay away! I will never buy anything from them after a terrible experience

Levin has high quality furniture and high quality employees. I bought most of my furniture from…read morethere. I recently had to get my recliner serviced. They took excellent care of me. The service department is awesome. Thank you for great customer service.

You want to find a diamond in the rough, go here! The manager was awesome and worked with me…read moremultiple times! He pointed me to new appliances that are in and showed me the ropes! He didn't push me on any appliances and even takes the time to tell me if he thinks it's not quite the appliance I would like. The effort, the time snd the attention to detail was unparalleled. With covid it was really hard to get appliances, and I was able to get an update when i called :)

False advertising and poor customer service. We went into the store on Saturday, found furniture…read morewe really liked. The sales person confirmed that the price was good until the end of the month ( which is in 9 days!) and we even took a picture of the furniture we liked with the advertising price. We then went back to the store Monday, Presidents Day, 2 days later, to purchase the furniture only to be told they raised the price $400! They never before mentioned to us they go by "fiscal month"... all they ever said and the advertising price showed was "Good until the END of the MONTH"!!!