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    Ashley Store

    1.9 (35 reviews)
    Closed 10:00 am - 9:30 pm

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    Bed on the floor thanks to a faulty delivery
    Joseph P.

    So i ordered a rust-haven SIX DRAWER bed frame along with a chest to match in the beginning of February. Hufsa ( keep that name in mind ), sold me this furniture under Vanessa ( the agent i originally wanted but was out ) name. I left with no delivery date , no contact info for this agent nothing at all. It is now mid February and I haven't received any updates via email or phone call. So i decide to call them and NOW they tell me February 25th i will review A INCOMPLETE BED FRAME BECAUSE OF TWO DRAWERS. It is March 13th and I have been sleeping on the floor for almost a month now. I bought a $100 foam topper for my mattress to sleep comfortably. Hufsa has been horrible and I've called numerous times asking for some sort of update or compensation and every time I've been told " we will get back to you ". Bottom line is : AVOID ASHLEYS FURNITURE AT ALL COSTS!! Horrible customer service , filled a complain with BBB & i will continue to call them every single day for an update.

    Broken!

    Welp... this is the fourth time the chair has broke in the same spot that it was broke in when I first purchased it. They sent a tech out three times and ordered a part once. When the last tech left, I told him the chair is still "leaning"... he said it may just be the frame but it's fixed. No it's not! So of course it broke again! Listen, they sold me this chair broken.. the first service call I made was ONE WEEK after delivery! The chair was already broke! Clearly. So now that I'm on the fourth service call... I get this email as a response to it being broke again... "We have reviewed your situation. We have sent out multiple technicians and your recliner keeps on breaking after being brought up to showroom standards, We see that now it is leaning. We have closed the service order since this is not a manufacture defect. Have a goodnight," The Audacity! Listen people... DO NOT PURCHASE FURNITURE FROM ASHLEY HOMESTORE! You can very likely have a delivery of broken furniture and they will not take it back! And they will not exchange it! And when they are tired of fixing it for you... they will, but in so many words say "Too Bad!" Here are pics of the leaning chair they sold me that they have written off as unrepairable... what am I supposed to do with this now?!? Ashley Homestore is a Joke! Buyer Beware! Next stop... BBB!

    ceiling damaged
    Teve T.

    I ordered $7200 of furniture from Ashley and these are the results of my making the biggest mistake ordering from them and how the installers they use destroyed my furniture and my home. 1. The 2 chairs have holes 2. the loveseat has scuffs from being dragged as well as holes on the back plus the headrests do not work 3. the bench has a scuff that looks like wasn't painted properly. 4. all the bedroom furniture looks like it was dirty I think as all the creases have this black grim when the color is silver-grey, of course pending for them to come and look at it. it is acceptable but not at full price which is for new as I know this is discontinued. 5. The installers damaged my bedroom ceiling in a few places, the minimum repair cost is $300 daily for the handyman 6. the installers scratched up my brand new 20k floor in a few areas, I have to call the flooring installers as they will need to replace about 8+ floor pieces, each box has 4 pcs and costs $55.26 per box plus whatever the labor will be which I am sure a couple hundred so guessing about $8-1000 in damages to the home. I haven't got any answers from Ashley as of yet but I made sure to tell the drivers/installers when they got here before entering my home, that they need to be careful not to scratch the floor or the entry door, of course, he assured me it wouldn't be an issue. This is the worst nightmare ever but glad both financing is done thru the same bank so they can see what I paid for the flooring

    This is proof of my ordered date and the voided date
    Yanira V.

    If I could give this location a negative-0 I would, they are so inconsiderate with peoples time lack of professionalism thee worse customer service experience I've ever had. My order was placed back in August and today December 2,2020 is the date I hadn't received my order I understand COVID-19 but to add on the mistakes they kept doing to my order to just keep getting it pushed back is out of this world. I would most definitely take this to other platforms or reviews and email Human Resources because the lack of everything it's mind blowing, I work in the customer service departments and I know fist hand base from A-Z all the mistakes they did, I would strongly recommend this store to be under evacuation by headquarters and send everyone back to training, they are making the brand Ashley Home store look horrible. Please DO NOT VISIT this location try another location even if it's at a distance because I promise you this one isn't worth it. .. and one last this they try to cancel my progressive approval so I would have to do that process all over again.

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    11 months ago

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    2 years ago

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    10 months ago

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    2 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    3 years ago

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    5 years ago

    The delivery was fast and everything was set up in less than 30 minutes. They delivered my furniture with care!

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    5 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    3 years ago

    The shopping and sales service was really good, but the delivery people were rude. I still did not receive my set part of my couch set

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    6 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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