Recently purchased 3 mattresses from Texas Bed Company and sales rep Bobby was very helpful. He…read morehelped us decide which bed suits our needs. We are definitely enjoying our new beds.

We purchased a split king Tempur-Pedic bed with adjustable frames. Poor communication. After two…read moreweeks and no bed I had to call them to find out where the bed was. Found out there was a temporary back order on something. On a 10K+ purchase I would expect them to call me. When delivered there was a problem with one of the frames. Instead of getting the tool to fix the frame they were going to just replace it. This would mean I would have to take more time off work for them to take the bed apart again and change the frame. It was a simple fix so I just fixed it myself. I have had better bed buying experiences. Will probably look elsewhere for my next purchase.

I am unsure how to update a review, so here is a new one…read more As other reviews show, Clarence is "The Man" and the epitome of customer service. He represents his company well. Do not shop online; see Clarence for the best deal and service. He worked a deal that was an excellent value for my father (92 years old). He helped me rectify the issues in my previous post and gave us a reasonable price based on his available selection. When I need a new bed (soon), this is where I will shop, even though I have to drive 100 miles. Thank you, Clarence! My only concern is still the delivery team. You have to slow them down and take time to inspect your new bed. Try it. If something is wrong, don't sign! Have them take it right then. It will be a struggle, but stick to your guns.

I purchased my mattress yesterday from this Beaumont Location…read more Both of the salesmen were kind and knowledgeable and come HIGHLY recommended in my book. Thank You Beaumont location, Ms. Stark (yes, the one's...lol)

Great prices, quality and service! I would definitely recommend Mike's Furniture to all my family…read moreand friends

Enjoyable shopping experience!! Lowest prices in town!! Everyone was very friendly and helpful! I…read morewould not hesitate to recommend this story

Great follow-thru and customer service by Brian East my salesperson…read more He was the only person willing to work with me in shipping a rug from the store in Beaumont to my home in Tucson, AZ. I so appreciate him going above and beyond in his efforts to make this sale happen. Home furniture does not usually ship rugs, but he was willing to work with me after I set up UPS to pick the rug up for shipping. This was the only store out of the many I called that was willing to sell me the rug and help me get it delivered!

So went to find a sectional couch and my husband and I came across THE PERFECT ONE! Well we…read morecouldn't take it right then due to having to be somewhere else. We came back the same day just later to pick it up and as my husband was with the truck I was inside and I seen the two guys taking apart the couch (it was a display) and bringing it to the back. Well I noticed a water line with some grass.... I was like OH NO... I called my husband and I told him check it and make sure I'm not just seeing things. He spoke with the manager and she said they threw everything out after the Flood and I was like there is no way. So I walked throughout the display room and I noticed it was on several couches. SHE SAID IT WAS FROM THE VACUUMING!?! Like what??? I live in southeast Texas too I know a flood line when I see it. Here's some pics for proof.

Lowest of the low right here. Bought a tempurpedic mattress and adjustable base for thousands of…read moredollars. Purchased the extended warranty/ insurance that covered "anything" including water damage plus the $150 cover that just HAD to be on it or the insurance wouldn't be covered. We had it for about a year and I paid my monthly notes and generally enjoyed the mattress. Welcome Hurricane Harvey! During the flood my family lost EVERYTHING that we owned. I had the paperwork for my insurance and called to make a claim. I was told by the store as well as Tempurpetic corporation. Both parties told me that natural disasters were not covered. I had I spilled gallons of a beverage on it then it would be replaced, but not a flood?! I fought with both companies but ultimately it is in very small print. I know I should have read the fine print and I know Harvey couldn't be helped but I shouldn't have been told by the saleswoman false information. 2 years after Harvey I am still paying a monthly note and almost have it paid off. We spent 6 Months on an air mattress, 6 months on an old mattress given to us with springs sticking me in the back. I will never use either company again and will boycott them forever.

This is by far the best buying experience I've had in the two years I've been in Beaumont. I've…read morespent thousands at conns, and thousands at American bedroom furniture. Both were absolutely horrible experiences. Kacy was a great salesperson, she wasn't pushy at all and even looked up to see if the manufacturers website was cheaper (which it was) and matched the price for us. We got an amazing deal and I spent far less then what I was expecting to spend. I would recommend anyone who is looking to purchase a new mattress to stop here first. If you ever go into this store be sure and ask for Kacy!

We were moving back to Texas (Houston area instead of Beaumont) and I saw that Jerome Geraci was…read moreworking there. I contacted him through Facebook and let him know when we'd be traveling through the area to look. Jerome met us and immediately asked what we were looking for and we hit the ground running. He was a pleasure to work with. He's knowledgeable, personable and always helpful. If he doesn't know the answer to the question he finds out. We left very happy customers! Our plans changed several times and he took photos and helped us choose replacements and more furniture by texting!!! He was always happy to help! Our furniture was delivered to us by Terrell and Brandon who were professional and worked hard to get a sleeper sofa in to a room with a tight turn! We LOVE Howell Furniture and Jerome!!

The staff is Friendly knowledgeable and went above and beyond to help out find the perfect piece…read morefor my living room, top notch quality at the right price. Highly Recommended.

This place is a scam shack of the worst kind. Ordered pillows to be shipped in certain time frame,…read morewas assured there would be tracking, and days later still had received no email, which Trey apparently forgot to input according to his fellow store employee. Had to make multiple calls, then was assured the $299.00 pillow package was arriving at FedEx the next day. I pick it up from FedEx and open the box--no pillows, just a flimsy sheet set they sold with the pillows. Called again and was told pillows were now on back-order and would not arrive for another week, if then. Was offered refund at first, then told today no refund available, so have disputed charge with my credit card company. I could have gotten these same pillows on Amazon and had them days ago. This was a test-run purchase to see if I wanted to buy a new mattress from these people. Was actually then told that while tracking was available for the cheap sheet set I picked up, it was not for the expensive pillows. Sure--let's just ensure the cheap stuff tracks, so we can fail to deliver the expensive product and still charge the customer for items not received. What a scam of a business plan. Go buy anywhere but here. Pay more---this place is the lowest form of poor service and product imaginable. The bankruptcy this company has recently undergone is a direct result of the poor customer service and atrocious retail experience. The company's customer service reviews are abysmal for a reason. Just go anywhere else. You'll be avoiding a nightmarish and shockingly bad customer service experience for products sold and reliably delivered by just about every other company but this one.

Horrible. Bought a bed over a month ago. After almost having to wait 2 weeks for delivery we…read moredecided to cancel and get a refund. Still waiting for a refund so I had to call my credit card company. I've been asking for a refund for 3 weeks now.