Customer service and how they handle customer inquiries. Tried to call them to treat in my…read moremotorcycle for another bike and they kept hanging up on me and blocked my number.

I took my 2005 Honda crf450r Dirtbike to them and they had it for 6 weeks and would never answer…read morethe phone or give updates. I had to go get it from them and it was not running and it was when I took it they told me it need a lot of parts and said it was 600$ to get my bike back. I gave him 400$ and took my bike. I just got a call from my other mechanic and now I have to spend 700$ to get fixed from what they did to it Id you have any sense you will not use these people they are really crappy mechanics and people.

Great used selection at good prices. I have had a couple issues I'm sure they didn't know abou, but…read morethey made it right in a hurry!

Never take your bike here for maintenance my husband brought his here on Sep 19 th and he didn't…read moremake it a mile down the road before it died on him not only did they not perform correct maintenance on the but they stole his brand new battery from his bike and replaced it with a battery from their shop and they charged him $1000 to replace a tire and a oil change and never fixed the problem. It was electric problem the whole time I highly recommend you do not use this company. Thank you.

These fellas are top notch. I recommend them over anywhere or anyone else. Their knowledge of…read moreantique & vintage Harley Davidson motorcycles is second to none. I can't say enough nice things about them. They genuinely care about their customers, plain & simple. Thank You

Got a tire changed there recently. Much better price than competitors. Did a great job as well…read more Will continue to do business with them.

Good service, like all Harley dealers might be little more on price but you get what you pay for…read more Will continue to do business and would recommend.

72 years and still going strong! This is South Carolinas oldest Harley Davidson Dealer. They are…read moreproud of it and should be! They give IMPECCABLE service. From the phone conversations, which actually brought us in as they were so very pleasant to the in-store communications, the service is genuine and family oriented. So I will preface this by saying that we had several other Harley Davidson dealers wanting our business, even one close to home, yet we were drawn to Timms because of how amicable they were from step 1. Once we arrived, a little early, the staff was on point with introductions and attentiveness. We were met by Casey in Sales. Very calm, attentive, and genuine. He is just so nice, I cannot stress it enough. Even after we left the store on any call to him, he is just A1. I will use the word genuine often because I cannot depict the staff in any other way. Casey showed us around the entire store which was very impressive. The store was clean and nostalgic. There is even a barber shop in there that is open for business. We met the stylist with her dog "Ghost", happily trotting about the store. We were then introduced to a person in each department who gladly answered any questions we may have had. Chad worked with us in parts and knew his stuff! Ashley worked with us in Motor-clothes and graciously helped us find just the perfect jackets for the weather. Then there was Stacie in Finance....what a joy to work with her. She was funny and intriguing and willing to help out in any way possible to make us happy customers. That she did. My husband walked out with a Harley Fat Boy and we were more than thrilled. Stacie made us so relaxed that we felt like a part of the family, (which we now are), right away. By the way, shout out to her hubby who also assisted my hubby with some knowledge. The day finally culminated with a party for us where all staff members came down the line and congratulated us on a purchase, hubby rang the bell and after the ceremony, we were officially a part of the Harley Fam, specifically Timms Harley Davidson. They are so warm and inviting, if you are looking for a Harley Dealership, take the drive. They are not hard-core salespeople but they really know their product. Thanks again, we will be back for the First Thursday of the month party during the warmer months. We are lifetime customers. I am confident that Timms should be the leader in teaching the sales process to those who think they have the lock on customer service.....take a look at this model, you may want to change your tune :-) Sorry...... throwing just a little shade LOL, This is how to earn business!!!!!! :-)

if I could leave no stars, I would. I got a van from family auto in February 2026, I had the van…read morealmost 4 weeks and it had transmission issues, was in the shop for over 3 weeks, and then I got it back for about 4 weeks and now this is week 2 it's been in the shop AGAIN. the warranty doesn't cover all the parts and the staff is unprofessional and not very helpful or empathetic for the situations they put you in. they have no communication with me or the shop often insisting that I call and check on the vehicle, and between co workers don't even know what's going on with my car. 10/10 DO NOT RECCOMEND

After my last purchase I will never deal with them again. I have bought several cars from Billie. I…read morepurchased a Dodge Nitro in Oct. 2025 and is now Feb. 2026 and this vehicle has been in several different times because the check engine light keeps coming on. Each time we had to take it in they would find something different wrong with it and it was 100 bucks each time. This time the check engine light came on and it was towed to the shop Monday and we've been calling every single day to find out what is going on with our SUV and every time they said "we'll call you right back." I finally got an answer today Friday, thay it's a ABS sensor this time and it's not covered under the warranty. I have a copy of my warranty and I have read it several times and it says nothing about this being excluded. I spoke with 5 people at Family Auto today and none of them including Billie could tell me where in my warranty I could tell me where to find it. The warranty company couldn't even tell me where this information is located. Billie (when I called back) said "what can I do because I don't have $1100 bucks just sitting around that's why I had gotten the warranty. She then proceeded to let me know if I give the shop what money I had then we could add 50 bucks to our weekly payment until it gets paid all back. I HAVE A USELESS WARRANTY & THE PEOPLE ALL GIVE YOU DIFFERENT ANSWERS AND REASONS THINGS ARE GOING HOW THEY ARE. I HAVE BEEN DEALING WITH THEM SINCE 1998 AND AFTER THIS EXPERIENCE THEY'LL NEVER GET ANY MORE REFERRALS OR MONEY FROM ME.