My spouse and I have been very pleased with our experience at Ashley Home Store.
We benefited from several discussions with Joanne as we worked to determine some living room furniture options and then a bedroom set. Joanne and Darren were particularly helpful as we worked through logistics and delivery on two purchases.
I think one of the best parts of the experience was the support we received in encountering a problem. A drawer of a bedside table had detached from its rail. As the furniture came straight out of the factory boxes upon delivery, this was likely a factory defect of which Ashley staff could not have been aware.
I gave the store a call the next morning and spoke with Joanne. Darren came to our house that evening on his way home to try to fix it. When that was not possible, he personally delivered a replacement unit directly to our house after hours within a day. That after-sales support was quite telling and reassuring.
We are happy with the purchases we made from Ashley Home Store, and are pleased to support local businesses providing a great customer experience. read more