Amazing selection and VERY knowledgeable staff. Can be expensive place to visit as they have so…read moremany cool things that my wife needs for the yard! GREAT place to visit before Christmas as well. Hot Apple drink is a lure to get me in on a cold day. A very good selection of wild bird feeders and food!

From the owner: Locally owned and operated for 34 years!read more

The technician was awesome…read more He was on time was very professional and extremely knowledgeable not only did he fix the problem but identified others and fixed those as well he worked quickly and efficiently and never complained once about the job or weather conditions The hot tub is running the best it has in 2 years thanks to them The invoice was half of what I thought it would be so great value worth every cent I would highly recommend them to anybody needing service on Their spa

We moved to a house that had a hot tub. We had never owned one before and we didn't really want the…read moretrouble of managing it ourselves. Backyard Leisure has been managing the care and cleaning of it for us so we can enjoy a good soak and not have to worry about whether it is safe or clean for our family. They have been great to deal with and have answered my many many questions but having them do the work has definitely been worth it for us.

My fridge broke after only 3 years but I had the 5 year extended warranty. The Brick uses a…read morewarranty company out of Edmonton that doesn't have a clue what they are doing and they gave me the run around for 3 weeks. They don't have a local technician to fix it, sent the wrong guy to look at the fridge the first time, want to send another guy in a two weeks, blah blah blah. No answers, just excuses and more wait times. The warranty company even offered me $1500 to just go away! On a $3000 fridge with extended warranty! Insulting to say the least. The manager at the Brick seems like he half cares and took it upon himself to ship my fridge to Calgary himself and send me a loaner fridge to get me by in the mean time. The best part? The loaner fridge they delivered is broken too....... In the future, I will be looking for a place that honours their warranty service locally before making a large appliance purchase. Updated: I should add that at the time of purchase the salesman was very helpful and not overly pushy. I think the manager that has been helping me deal with the terrible warranty service is probably doing his best but the warranty company doesn't seem to inform him about anything either. The entire process has left me very frustrated and I'm still not sure when my fridge might be done. Hoping this second loaner fridge works better than the first one.

We bought some furniture from the Brick and the salesman who helped us was Bob. This was early in…read morethe week and my wife asked him when she could expect delivery. No later than Saturday he said as the items is in stock. She asked him again 3 times more to confirm the delivery was going to be on Saturday, and he did. To our surprise, and after calling the store on Saturday, no delivery was arranged. It seems to me that this store takes your money, promise delivery when they have no stock. It is sad that the owner allows these dirty and unethical sales tactics just to get sales. Shame on you !!!!!!!!

I was at this furniture store today looking for a new sofa which we ultimately purchased as a…read morespecial order. We were extremely pleased with the sales service as I'm disabled and needed more support than most. They took into consideration that my back is very bad and suggested that I get firmer cushions at no extra charge although it is a special order. What was particularly nice is that the building I live in is currently undergoing extermination for a very severe bedbug infestation and it will not be complete for a month. They offered to keep the furniture in their warehouse until such time as the building is certified clear. This was most impressive. With all these factors in mind we decided to cancel looking at any other store. Besides there was a sale on so it was a bit cheaper than normal even tho still more than Ashley and the brick but I'm sure less than lazyboy. It's not every day you get a new sofa meant to last probably the rest of your life!

Approached the store with a fault on a unit under warranty. No one at the store had any idea how to…read moreprocede. The communication was terse and showed little or no understanding. Next time, with something pricier, I'll rather go to a more reputable store where they have a better handle on customer service.

Sometimes you can find that sought after piece you know exists but others don't carry. Our store in…read moreLethbridge has been around for decades and always amazes me with what they have.