My fridge broke after only 3 years but I had the 5 year extended warranty. The Brick uses a warranty company out of Edmonton that doesn't have a clue what they are doing and they gave me the run around for 3 weeks. They don't have a local technician to fix it, sent the wrong guy to look at the fridge the first time, want to send another guy in a two weeks, blah blah blah. No answers, just excuses and more wait times. The warranty company even offered me $1500 to just go away! On a $3000 fridge with extended warranty! Insulting to say the least. The manager at the Brick seems like he half cares and took it upon himself to ship my fridge to Calgary himself and send me a loaner fridge to get me by in the mean time. The best part? The loaner fridge they delivered is broken too....... In the future, I will be looking for a place that honours their warranty service locally before making a large appliance purchase. Updated: I should add that at the time of purchase the salesman was very helpful and not overly pushy. I think the manager that has been helping me deal with the terrible warranty service is probably doing his best but the warranty company doesn't seem to inform him about anything either. The entire process has left me very frustrated and I'm still not sure when my fridge might be done. Hoping this second loaner fridge works better than the first one. read more

We bought some furniture from the Brick and the salesman who helped us was Bob. This was early in the week and my wife asked him when she could expect delivery. No later than Saturday he said as the items is in stock. She asked him again 3 times more to confirm the delivery was going to be on Saturday, and he did. To our surprise, and after calling the store on Saturday, no delivery was arranged. It seems to me that this store takes your money, promise delivery when they have no stock. It is sad that the owner allows these dirty and unethical sales tactics just to get sales. Shame on you !!!!!!!! read more