I've traveled with this agency several times and I have NEVER been disappointed. Each traveler is…read moretreated personally and respectfully. The most difficult traveler is listened to and needs met. I was on a trip and became ill. The owner checked on me regularly and other travelers did the same. This is NOT just a travel agency, SHS is a positive experience creator. If you're not traveling with SHS, you're ONLY on vacation

I will NEVER recommend this travel agency to anyone! Their communication is lacking big time. They…read moretend to relay important information at the last minute or not all. I think it all boils down to greed. They care more about the dollar and less about customer service. This company should consider promoting less trips at one time in order to hone in on their customer service. They continue to charge your card for a paid off trip and then take forever to refund the overpayment. The owner doesn't care to provide a novelty gift for customers even when one was stated. Agents I've done business with in the past provided their clients with little thank you gifts.....even if it was just hand sanitizer. This company is too cheap to do any of that.

I truly cannot put into words how amazing Lori and Lori's Travel Service is. We had a family…read moremedical emergency when our grandfather was in Italy and Lori and her staff worked all hours (literally, in the middle of the night) to help us get our grandfather home. Lori is a fierce leader who was a guardian angel for our family. I have also personally gone on tours with Lori out of the country and she brings organization, humor, and a fantastic vacation! I cannot recommend anyone more highly than Lori's Travel Service.

Hands down the absolute best service I have ever received! I…read morehighly recommend this business for all your travel needs. Lori and her team go above and beyond. gb