I had high hopes for this company when I received my quote. The hope quickly deteriorated from there.
First, I was quoted 4-6 weeks (Signed agreement Oct 17th).
Install did not begin until December 19th, 8 weeks and 2 days later. On the 19th I was told it would be completed that Thursday the 21st. It was not. I was then told they began installing the wrong fence and had to start over which delayed things to completion on Friday.
Much to my dismay I returned home Friday night to a not even half-finished fence. I had to send pictures of the mess the installers left; rolls of nails, blades, tools, drink cans, and wood just lying all about. Myself and my dogs both stepped on a saw blade at night that they left on my stairs and I can only thank the heavens that no one was sliced open. Mounds of mud were also left in my neighbor's yard.
At this point, I no longer had a safe space for my dogs to be watched so I could visit my family who lives out of the country. I had to cancel my non-refundable flight and sat at home, alone, for the holidays instead.
I am told that due to all of this, they all agree I will be given a discount. We are now 10.5 weeks later with the fence finally finished. The next day I see the gate post is wobbly so I call and ask why. It was not secured to the house and they came back out to add two $1-2 L brackets to the brick of my home. YAY, one problem solved.
I am assured I will receive a phone call from Erin, their general manager about the discount I will be receiving.
Today I got the invoice, and guess what? no phone calls, no discount.
I responded to the email asking why after all of this the discount was not taken seriously. To which Erin replies, well, we did smaller spacing as a courtesy to you, we came back out and added L brackets as a courtesy to you. COURTESY? You simply cannot be serious.
I still today, have holes with visible cement where they did not bother to put back the dirt/mud and instead chose to leave it all through the yard. There are still small chunks of 2x4 and yellow string in my backyard that they left. Not to mention my yard is a complete mess.
I am livid. I have owned four homes and installed fences at every home and never have I experienced such a lack of professionalism. read more