It was suggested by a friend that I see Dr. Singh for a therapy for my back because it worked really well for him. I didn't think about needing my doctor to refer me and called them directly.
I made an appointment and explained why I wanted to see her.
When I got to the office, the receptionist was short, looked at my insurance card funny like I didn't have good coverage, asked someone else (Bea) and she told her it was ok. She then said I would have to call and have my primary doctor changed on my insurance. I was not there to get a new primary. She said "well you know this is a primary care office." which I did not. As it was explained to me, this was something this doctor specialized in and I didn't know she was a primary. Normally when I call a specialist, the receptionist helps take care of the referrals and insurance. When I again stated why I wanted to see this particular doctor, she stated I would have to get a referral from my doctor and an approval from my insurance as a specialty visit. She never offered to help and as a matter of fact said I couldn't be seen even if I got my primary on the phone. she handed my cards back to me and as I was continuing to speak she turned to her computer and ignored me. I won't bother with the referral now that I know how their patients are treated if there is an issue that isn't easy for them or may take some extra effort. Quite unfortunate. I was looking forward to it. read more