I've been coming here for several months, had high hopes, unfortunately the salon and in my case,…read moreone of the colorists lacks the key element, customer satisfaction, process repeatability and accountability. Moreover, maturity level has a lot to do with it.
Location: Salon is located near the Bay Club, the location is beautiful and plenty to do afterwards, but not worth it when you leave the salon with results that you clearly advised you did not want to see.
Parking: Metered parking, somewhat tight due to gym; however, the salon does provide you a pass.
Front desk person: Woman that answers the phone provides the recommendation on who to see based on the description that you give her; altough I'm not sure she is the right person so make those determinations.
Color: Failed results at all times, kept saying that it's a process, yet she never invested in achieving the color as we discussed. I felt low and disregarded every single time I left the salon. I paid over $1000 to not obtain the results in each session. When I shared my concerns with her and advised that the incorrect color was used, she became distant, ghosted me on text and was not honest about when she was in the office. I called the salon and the woman at the front told me she was there. I feel cheated and hurt. There is no salon manager, no one that cares or that you can speak to about your concerns.
Payments are done directly to the stylist.