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The Insurance Mom - Alison Gordon Insurance Services

The Insurance Mom - Alison Gordon Insurance Services

(573 reviews)

Hollywood Hills West

My Medicare Part D drug plan was going to double for 2026…read more My agent didn't warm me??? And then I met Alison. Wow She showed me the right away a good way to save the money and STILL have all my drugs covered.It was so easy,I was amazed and impressed! And I'm so relived that someone like Alison knows exactly what to do.I know I can talk to her whenever I need more help.

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

Allstate Insurance: Jack Amran - Outside Sign

Allstate Insurance: Jack Amran

(13 reviews)

Shadow Hills

I don't usually write reviews about anything, let alone insurance agents, but I would be remiss if…read moreI didn't express my deepest gratitude and appreciation for the exceptional service and hard work from Mr. Wesley Doss with All-State. For several months, I've been dealing with the impending non-renewal of two residential policies for property that's been in my family for half a century. The underwriters were making a number of demands in order to renew - some justified and legitimate, some clearly designed and orchestrated to drop the coverage. Mr. Doss took the time to carefully and clearly explain exactly what needed to be done in order to (potentially) get the policies renewed. He was readily available by phone and email and went to bat for me on multiple occasions by contacting the underwriters directly to discuss multiple issues in hopes of resolving things prior to termination of the policies. Frankly, I was pessimistic about my chances given the woeful state of insurance in California and the bureaucracy I felt I was up against. Mr. Doss, however, remained optimistic throughout, fully committed to serving his client to the absolute best of his ability. I can now happily say mission accomplished, all because of the unwavering support, commitment and efforts from Mr. Doss. I know its trite and cliché, but you really are in good hands! Best in the 'biz as far as this customer is concerned.

The staff was amazing and worked hard to find me a policy. Samantha and Elva were professional,…read morethorough and quick to respond to my questions. I would highly recommend this office staff for your insurance needs.

Rapid Insurance Services

Rapid Insurance Services

(72 reviews)

I emailed Aury at Rapid and she responded quickly, she was very polite and professional after a…read morecouple emails and sending her scans of a few documents, she came back with a monthly rate that was half of the lowest quote I was given by other companies. It was quite nice to be able to do this through email as I had spent hours on the phone already getting quotes which were all out of my budget She had another agent (unfortunately I forget his name) call me to take my billing information and finalize the deal. he was also very professional and helpful, I am all insured for half the price of their competitors. So, so far I am quite impressed

I recently started a new auto insurance policy with Rapid Insurance Services (Policy # RAZ2720759)…read morefor my 2023 Toyota Corolla and proactively updated my autopay banking information before my first payment was even due. Despite doing everything right, I still received a cancellation notice and a $25 fee due to what was clearly an internal processing error. I spent nearly an hour across multiple calls. On Saturday I was told to call back Monday. On Monday, after being transferred to Diana due to "system issues", she initially took an accusatory tone and insisted I had missed a payment. The issue was only resolved as a "one-time courtesy" even though my updated bank information was already on file. When I asked to speak with a manager, Diana said Jerry (the manager) was in a meeting and would call me back. Instead, Diana called me again. I had to insist on speaking with Jerry. When he finally called, his response was extremely dismissive, defensive, and unprofessional. He accused me of wasting company time, questioned why I was even bringing up the issues since the billing was fixed, and showed zero interest in addressing the process failures or employee training. This level of poor customer service and lack of accountability is a direct result of the culture set from the top down under CEO Karo Davtyan. When a proactive customer is treated this way and management refuses to take ownership or show basic empathy, it reflects poorly on the entire leadership team. I have filed complaints with the California Department of Insurance and BBB. I expected much better from Rapid Insurance Services. Current and future customers should be aware of how escalations and management responses are handled here.

Progressive Insurance - Damage done to my 2016 Ford Focus.

Progressive Insurance

(16 reviews)

I'm disappointed with my experience. My premium jumped by $800-$900 with no clear or direct notice,…read moreand the policy was auto-renewed without my explicit consent--even with such a significant increase. When there's a price change this large, you'd expect clear communication and some form of confirmation. Instead, the only message I received was a vague "Your auto renewal is all set," which didn't clearly explain the new rate. After contacting customer support, I was repeatedly told that an email had been sent, but I never received anything that actually outlined or justified the increase. There was no real accountability or attempt to resolve the situation. Overall, the process felt frustrating and poorly managed. I strongly suggest others double-check their renewal details and seriously consider other insurance options. I would not recommend Progressive based on this experience.

a newer car. I was paying $126 a month for my 2016 Ford Focus and due to the accident even though…read moreit wasn't my fault, it goes up to $150. So, frustrated, I start shopping around for new car insurance and get a quote from Geico for $153 and some change instead of $182 and some change. I call Progressive to see if they can beat or match the Geico quote and they say that they can't. Once this month is up with Progressive, I'm switching over immediately to Geico. I will never do business with Progressive insurance ever again. My 2016 Ford Focus was being financed and I'm still responsible for the remaining balance which is approximately $7k which means I'll still have to pay that monthly payment along with the new car payment that I have all because they're sitting around doing nothing to get me paid the value of the car so that I can figure out what will be left to pay. I'll be impatiently waiting to hear about what my options are when or if they are ever presented to me. Buyer beware. And always remember to have GAP insurance which is what I thought I had through the lender.

Ash Harutunyan - homeinsurance - Updated May 2026

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