Peter was incredible. I have had such terrible luck with insurers, weird clauses, constant hounding…read morefor higher premiums and no flexibility in payments. Well this is NOT Horace Mann. If you're an educator of any kind, this guy is magic. He made the entire thing happen for me in less than an hour. Home and Auto - both cadillac type policies of the good old days. Still around folks! Thanks Peter! You made my life so so so much easier without even realizing it. Thanks for not wasting my time!!!!

Great value!!!…read more Somehow I got connected with Peter Tadevossian from Horace Mann Insurance, who I hadn't heard of before. Sure, the owl is my spirit animal, so their logo gave me a bit of bias but the quick service, equivalent (and sometimes better) coverage, and very competetive premiums were what really sealed the deal. Tadevossian is recommended by me, wholeheartedly.

Great service.. very professional attention to detail. If I has a question Jarrod (insurance…read moreassociate). My new agent. I thank you.. way to go above and beyond.. I have background in customer service and call center in banking. If I would of been your manager I would of recommended a raise and a reward of appreciation.. Thank you again.. Jarrod for working with me and fixing my issue sir.. .

I don't know why I am always skeptical about insurance agents. I can't help but feel that they have…read moresome motive besides making a buck off of me. I, however, am not skeptic at all when it comes to this place. Paul one of the agents in Upgrade Insurance made me feel like his intentions were pure and genuine. I truly felt that his goal in one of our many calls is to just simply get the best deal he can for me. I can't speak for every agent, but I do imagine that they are all as helpful as Paul is. Thank you Mr. Paul!

Found them through Yelp. Reviews don't lie. They found best…read moreoption and explained everything very well. They are excellent in communication and they truly care! We will be definitely working with them in the future. Thanks Mel!

When State Farm stopped offering renters insurance I searched for a new insurance company. I came…read moreacross these stellar reviews and took a chance with All State. Jion is my agent and I am so happy he was assigned to me. He's helped me so much and got me the renters insurance I needed but also got me a life insurance policy that's affordable. His customer service is exceptional and I will definitely be referring friends and family to him.

My Medicare Part D drug plan was going to double for 2026…read more My agent didn't warm me??? And then I met Alison. Wow She showed me the right away a good way to save the money and STILL have all my drugs covered.It was so easy,I was amazed and impressed! And I'm so relived that someone like Alison knows exactly what to do.I know I can talk to her whenever I need more help.

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

I have been to this location over the last 2 weeks and I am happy to report that the people are so…read morehelpful, positive, knowledgeable and quick!!!! Highly recommend.

I'm a Member already few years and never had problem here and every single time they send me to the…read moreshort black hair older lady on the right side when you enter, she intentionally makes the process hard. Apparently she doesn't love Armenians or something. This is a clear discrimination and i'm CANCELING MY MEMBERSHIP because of only her. There are really nice people over there and she's the only one that I don't one to deal with.

Please consider The expertise of Escueta Ins Services for all of your insurance needs. I've been…read moretheir client for over a decade now and I couldn't more satisfied. I call Dahlia for everything! She is very knowledgeable, incredibly professional, and super kind! She takes time explaining everything you need to know about your policy. She really goes above and beyond for her clients. Call and get your quote now!!

The staff are very knowledgeable, honest, and dependable with regard to Car and Home Insurance…read more Their services are efficient and FAST. I recommend this agency to anyone

I don't usually write reviews about anything, let alone insurance agents, but I would be remiss if…read moreI didn't express my deepest gratitude and appreciation for the exceptional service and hard work from Mr. Wesley Doss with All-State. For several months, I've been dealing with the impending non-renewal of two residential policies for property that's been in my family for half a century. The underwriters were making a number of demands in order to renew - some justified and legitimate, some clearly designed and orchestrated to drop the coverage. Mr. Doss took the time to carefully and clearly explain exactly what needed to be done in order to (potentially) get the policies renewed. He was readily available by phone and email and went to bat for me on multiple occasions by contacting the underwriters directly to discuss multiple issues in hopes of resolving things prior to termination of the policies. Frankly, I was pessimistic about my chances given the woeful state of insurance in California and the bureaucracy I felt I was up against. Mr. Doss, however, remained optimistic throughout, fully committed to serving his client to the absolute best of his ability. I can now happily say mission accomplished, all because of the unwavering support, commitment and efforts from Mr. Doss. I know its trite and cliché, but you really are in good hands! Best in the 'biz as far as this customer is concerned.

The staff was amazing and worked hard to find me a policy. Samantha and Elva were professional,…read morethorough and quick to respond to my questions. I would highly recommend this office staff for your insurance needs.

Michael is awesome, always pickup calls when I need him and always looking for best rates for me…read more I'm with him for 6 years now and counting. Extremely happy with the service and expertise

Now that Michael is no longer working there.service from Onguard is almost nonexistent. The guy…read morenamed Art is ZERO help. I'm now on my own. As soon as I posted this review, Art called me right away and tried to help me and asked me to remove this review. I told him that I would modify it if his customer service improved. He then transferred me to his boss. I spoke to Aman who demanded that I remove this review or he would call Safeco to end my policy. Not only is this guy irrational, he is also extremely rude and merciless. Some people are not helpful but they're still casual and conversational. With Aman he is everything I cannot do a business with.

I emailed Aury at Rapid and she responded quickly, she was very polite and professional after a…read morecouple emails and sending her scans of a few documents, she came back with a monthly rate that was half of the lowest quote I was given by other companies. It was quite nice to be able to do this through email as I had spent hours on the phone already getting quotes which were all out of my budget She had another agent (unfortunately I forget his name) call me to take my billing information and finalize the deal. he was also very professional and helpful, I am all insured for half the price of their competitors. So, so far I am quite impressed

I recently started a new auto insurance policy with Rapid Insurance Services (Policy # RAZ2720759)…read morefor my 2023 Toyota Corolla and proactively updated my autopay banking information before my first payment was even due. Despite doing everything right, I still received a cancellation notice and a $25 fee due to what was clearly an internal processing error. I spent nearly an hour across multiple calls. On Saturday I was told to call back Monday. On Monday, after being transferred to Diana due to "system issues", she initially took an accusatory tone and insisted I had missed a payment. The issue was only resolved as a "one-time courtesy" even though my updated bank information was already on file. When I asked to speak with a manager, Diana said Jerry (the manager) was in a meeting and would call me back. Instead, Diana called me again. I had to insist on speaking with Jerry. When he finally called, his response was extremely dismissive, defensive, and unprofessional. He accused me of wasting company time, questioned why I was even bringing up the issues since the billing was fixed, and showed zero interest in addressing the process failures or employee training. This level of poor customer service and lack of accountability is a direct result of the culture set from the top down under CEO Karo Davtyan. When a proactive customer is treated this way and management refuses to take ownership or show basic empathy, it reflects poorly on the entire leadership team. I have filed complaints with the California Department of Insurance and BBB. I expected much better from Rapid Insurance Services. Current and future customers should be aware of how escalations and management responses are handled here.

I'm disappointed with my experience. My premium jumped by $800-$900 with no clear or direct notice,…read moreand the policy was auto-renewed without my explicit consent--even with such a significant increase. When there's a price change this large, you'd expect clear communication and some form of confirmation. Instead, the only message I received was a vague "Your auto renewal is all set," which didn't clearly explain the new rate. After contacting customer support, I was repeatedly told that an email had been sent, but I never received anything that actually outlined or justified the increase. There was no real accountability or attempt to resolve the situation. Overall, the process felt frustrating and poorly managed. I strongly suggest others double-check their renewal details and seriously consider other insurance options. I would not recommend Progressive based on this experience.

a newer car. I was paying $126 a month for my 2016 Ford Focus and due to the accident even though…read moreit wasn't my fault, it goes up to $150. So, frustrated, I start shopping around for new car insurance and get a quote from Geico for $153 and some change instead of $182 and some change. I call Progressive to see if they can beat or match the Geico quote and they say that they can't. Once this month is up with Progressive, I'm switching over immediately to Geico. I will never do business with Progressive insurance ever again. My 2016 Ford Focus was being financed and I'm still responsible for the remaining balance which is approximately $7k which means I'll still have to pay that monthly payment along with the new car payment that I have all because they're sitting around doing nothing to get me paid the value of the car so that I can figure out what will be left to pay. I'll be impatiently waiting to hear about what my options are when or if they are ever presented to me. Buyer beware. And always remember to have GAP insurance which is what I thought I had through the lender.