This branch of Marks and Spencer is quite a big store located in Handsforth Dean, and is in a big…read moreretail complex with quite a large Tesco store.
This store can be a nightmare to get to, as it is situated on a large number of roundabout, coming from Manchester for a conference here, they must of been a good 5 roundabouts along the Handforth Bypass, but other than that it is easy to get to, get the motorway towards Birmingham (M60) and just follow the A34, hence coming off the motorway at J3.
The car park is quite big as well, with the regular Tesco car park and just one for the standard retail park.
This is quite a big store, with a good sized food and clothing section, it can be actually quite hard to find everything in away, especially due to the lack of organization with certain people sending me the wrong way, left right and centre, even the co-ordinator for the event, and I actually had to phone the store to get someone to assist me as they was no staff about - which is totally unacceptable. The event co-ordinatior works for Marks and Spencer, and did make false promises and taken her time to do everything.
They is 2 cafes in this store, and they are quite nice cafes, they is one big one, where the event tasted place, and it even has trackers on the tables so the server knows where you are. The cafe isn't great, although some of the staff were good, running around to get me a gluten free sandwich, to the shop floor and the other cafe. The cafe still wasn't great as my iced tea was quite expensive costing about £2.50, and it did taste home made but absolutely awful, and very watery.
The store has a good sized free from range, compared to other stores, for example the branch at Bury, where it is a struggle to even grab a sandwich, however they are far too expensive, and as the event co-ordinator is a coeliac, she should do something about it, she even admitted to me in private she knows the range is expensive, but I know she told a few white lies in the presentation.
Overall, this isn't the greatest Marks and Spencer's store, even though it is huge, considering issues with the lack of knowledge from staff and staff in general, pricing, lack of organization and simply being a nightmare to get to, roundabout after roundabout, as it is located off a slip road from one, they are unavoidable really and this makes the store, one to not visit rather than to go through all the kerfuffles of the many, confusing roundabouts to visits. I can't give this store any more than 2 stars.