I had been with my previous property management company for years and trusted their service. A few months ago, they were acquired by Ascend Property Management. The new owner personally called me to reassure that nothing would change--he repeated this multiple times as I asked for clarification. Email communications echoed the same message: continuity, no changes to terms. Unfortunately, that assurance turned out to be misleading. After my tenant moved out and left the property in poor condition, I decided not to rent the home again. When I informed Ascend, I was shocked to learn that I was now bound to a contract through December 31, 2026--with a penalty for early termination. This was a complete departure from my original agreement, which only required a 30-day notice to cancel. At no point was I made aware that I was entering into a new, more restrictive contract. I relied on the verbal and written assurances that everything would remain the same. Instead, I feel I was misled into signing terms that were never transparently disclosed. This experience has left me deeply disappointed. I expected honesty and continuity, not a bait-and-switch. Property owners deserve clear communication and ethical treatment--especially when long-standing relationships are involved. read more

The team at Ascent Property Management took great care of my rental home in La Mesa. Penny Nathan was exceptional at scheduling services when needed. She did so in a timely manner while focusing on the details. She communicates in a clear and effect manner while being friendly at all times. I would recommend Ascent to my friends and family. read more

Ascent Property Management is terrific! They took over our townhouse community in September and are SUCH fantastic managers. They respond to requests very promptly and make sure the work done is excellent. We are very very pleased with them. read more

Ascent expectations on tenant cleaning prior to move out is not standard and best practice. The list that was provided to be cleaned upon moving out is excessive and several items should be the owners financial responsibility. The list was not provided at time of signing the lease and should be, as it's extensive. The cleaning that was done prior to us moving in did not follow their list and should have been. Disappointing and would not recommend Ascent. Also they have a very high turnover of staff. We had 3 different property managers within 1.8 years. read more

Updating again just to document. The property started hosting air bnb tenants regularly with out out ever warning tenants, so 4 units are now Airbnb in my complex of 8 units. The air bnb people do not park in their designated spots so we( actual tenants) are stuck figuring out that mess. Or come home w no parking space. The worst yet is that an air bnb person left the gate key in the lock when they left and a homeless man retrieved it. This man now has access to inside our property. When I asked about getting they keys redone 2 weeks ago because of the safety issue posed they made it seem as if it would be done promptly. There is no way every locksmith is booked out 2 weeks in advance. If tenants can pay rent on time. We should be respected enough to get out Maitenence orders answered promptly and be able to feel safe in our apartments. Why do I stay? The apartment is in an amazing location. How long does location outweigh the lack of professionalism. I would like to acknowledge Dustin w Maitenence is very responsive... but things still haven't got moving. read more

Ascent Property Management - Property Management Near Me - San Diego, California

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Not hard to see from the other reviews about this property management company, what a horrible and pathetic shell of a property management company it is. You want a company that is competent and ethical, Ascent Properties has neither of those traits. We rented from them for 2 years, and went through 2 managers, the first, Staci, was actually amazing. She was then replaced by Emily, who was the complete opposite. Not punctual, would not reply, and was just overall terribly unprofessional. ** We chose to deduct cleaning from deposit or to hire our own cleaner. Emily said her cleaner could do it for $25 an hour and probably be 4 hours. We received a bill from Emily for $625 for cleaning. Another $300 for repairs and another $150 for carpet cleaning. That means $625 divided by $25 is 25 hours of cleaning!!!!! There is no way that cleaner cleaned for 25 hours.... They are thieves and liars at Ascent. Stay away.** #1) Trust the other reviews! You do not want to be a tenant for this property management company. Both the owner, who I met when she came into our home due to a black mold issue, and the "manager" Emily are unethical and unprofessional. The owner came in and blamed the mold on us, that was in the dry wall and window frame a leak that we had mentioned. After 6 months of negligence I had to get an attorney involved to threaten to sue to finally have them come make repairs. Additionally, they never informed us of the black mold our neighbors had, which is against the law in CA, when you have a connecting wall. I could go on, and on, about how terrible they are in that they take no responsibility and are 100% unprofessional. #2) We recently moved out and Emily missed our walk through, which we had scheduled over a week before as we were moving across states and had a 24+ hour drive ahead of us. So on the phone we do a walk through, since SHE MISSED IT and we had already left. We said we didnt clean and needed some repairs, but we will do them, just give us a quote. NEVER HEAR FROM HER. Get a bill for $1036 from them for "repairs" and "cleaning", WHICH SHE HAD HER HUSBAND DUE! #3) BOTH US AND OUR NEIGHBORS GOT BLACK MOLD AND THEY SAID IT WAS OUR FAULTS! They never repaired windows sealed from the 80s and had leaking in the dry wall from the storms, they and had dust and ventilation issues. She had her husband, an UNLICENSED "handy man" do the repairs for the mold. #4) Overall its a company of stooges. Trust the reviews. They are a shady company and completely unprofessional. You dont get a 2 star review on yelp and google reviews by being a great manager/owner or company. RENT FROM THEM AT YOUR OWN RISK. And double check your vents for mold if you do! read more

Update. We moved out at the end of our lease. That was the end of May. We are now almost halfway through July and we still have not received our deposit back. They haven't even sent us the final invoice for it!!! On top of that it took over a month to get the estimated invoice and they were going to charge us for carpet cleaning even though we spent over $100 to get it cleaned before we moved out. After 4 emails and 2 phone calls over a 3 week period did they finally give us a response that was vague and did nothing to fix the problem. They were just trying to push the blame onto other people. Do not rent through Ascent read more

So many problems. Things are always broken and cheaply fixed. Main issue recently is the drain outside. It's been "clogged" for yeeeaaars (kid you not, I grew up in one of their properties for 17 years, moving this month.) We've called before multiple times in past concerning the drain and yet 2019 rolls around and I still have to attempt to hop over water to get to my place. I wish they had higher standards for themselves. read more

Ascent Property Management - Gate entry drain, hours after rain stopped - Property Management Near Me - San Diego, California

I lived in a property rented out by ascent property management in encinitas from september of 2017 until may of 2018. Christian spicer was my landlord, it has come to my attention that he no longer works for ascent property management, which is a good thing. The property itself was very nice on the surface - the management of the property was absolutely absurd. it was a duplex with a third detached studio in the back with a fourth abandoned studio out back. Moving in was delayed twice, first time due to the garage of my unit still being filled with the previous owners belongings.....second time due to the garage door itself being broken and having to be replaced entirely. The second and main issue over all was the jerry rigged wiring as it was an older building, albeit not legally up to code. The studio out back was wired into my half of the electrical grid which itself was underpowered for the appliances. The laundry room was also wired into my half of the electrical gird. the lead to me commonly losing power - if the tv was on and lights were on and someone put a load of laundry in....boom darkness. I called ascent who in turned sent a handyman out who audibly laughed when i showed him the wiring. I also showed him the Abandoned 4th unit. A detached 2nd studio had been renting with a detached bathroom, that coincidentally was built into my half of the duplex and shared walls with my bathroom and my garage. This aforementioned jerry rigged studio had been "abandoned" because the owners/property managers attempted to remodel it to get it up to code without without proper permits or authorization and were shut down by the city of encinitas. They also didn't bother to so much as notify the current tenants they were bringing in a construction crew. In december of 2017 a pipe in the jerry rigged outhouse bathroom broke and flooded my apartment and garage as well as the neighbors garage and left all of us without running water for 11 days. One of the neighbors asked to be put up in a hotel and was denied. My apartment accrued the most damage and required the most repairs and was in shambles for over a month, i was credited my monthly rental for this month. The biggest red flag about ascent management and christian spicer occurred the day the duplex was flooded. It was xmas day, and the only company i could get a hold of was bill howe who promptly sent someone out that evening. The bill howe employee was only qualified to diagnose the problem and report back to begin the repair process. On xmas night with christian spicer on speaker phone with me and the plumber, mt spicer said that ascent property management had a corporate account with bill howe plumbing and were authorized to begin work immediately, however it was bill howe who needed to wait until a qualified technician could come and evaluate the full scope of the problem. The following day another more qualified bill howe technician came out- and one of the most key things he told us was that ascent di not infect have any sort of account with bill howe and that it is a common scam that certain landlords pull on unsuspecting businesses and then stuff them with the bill in a case of "he said/she said". i was eventually able to break my lease due to the fact that during heat waves i couldn't run my air conditioner due to the electrical problem and the living area was unliveable as half the house had absolutely zero insulation - during one particular heatwave the thermostat inside the house read 92f with the ac unit on.....as soon as the neighbor in the studio out back came home and turned on his ac unit ti shut down the power. As soon as i moved out the neighbor in the studio in the backyard told me the city had actually red tagged the building{studio} he was living in as an illegal rental that Ascent property management had been renting to him for close to 2 years! In the spring of 2018 with all of the various issues coming to light i approached christian spicer and ascent property management about ease issues and getting out of my lease, and was told in a rather nonchalant way that it wouldn't be a problem, however when i finally di secure another property and came back to ascent with that information, i was informed christian spicer no long worked for ascent property management and had not bothered to let anybody know of the verbal agreement he made. Luckily the next person i corresponded with: who had taken over christian spicers postition, was easy to work with. In conclusion, the property i rented was nice, albeit slightly overpriced - but it was the complete lack of professionalism, negligence and incompetence and borderline fraudulent practices that has led me to steer clear form this company. I was actually offered another vacancy to rent and politely declined. Before renting this property i found many unfavorable reviews on both yelp and google about ascent property management but went ahead and rented form them anyways - BIG MISTAKE!!!!!!!! read more

Some communication problems with the listing agent on Coronado, as well as a property manager that worked for APM. These were resolved by Amy Porter, the property manager for the company. It took a lot of effort, but problems were ultimately addressed in a fair manner. read more

As a tenant, I have never received such poor service from my property manager. I've been asking for maintenance requests for 11 weeks and had informed Ascent of my concerns prior to moving in. If you are an owner or renter BEWARE of Ascent. read more

I rented a property from Christian Spicer at Ascent about 2 years ago and he's been the best manager a person can have. For every thing that I had a question with he was able to answer it at anytime of day! The unit was a one bedroom in allied gardens and he came by every so often to check in to make sure it was still a good residence, we paid on time and there was no problems ever. When I eventually moved out, he recommended me to another location in San Diego and I accepted without question. He is very experienced, having been in this business for 10+ years and I would recommend his service to anyone. read more

I had a great experience with Ascent. They always took care of my maintenance issues, Dustyn is a pleasure to work with. Thank you!

The employees there will give you false information just so you can apply and be denied. We were going back and forth with a guy by the name of Dustyn, he was very friendly at first, we went to view an apartment, after viewing we of course asked him what were the qualifications we needed to apply, I told him I didn't have the best credit and my husband was going to be out of town due to work for a few months so I was going to get a co-signer until he came back and we would add him to lease, he told me that would be fine that we shouldn't have a problem with it if I had a co-signer (was going to just be me and our son till he came back to town) so we applied with our co signer, paid 60 total for application fee just to be denied because of my credit after being told I would be fine with co-signer. Then emailed me saying a complete different reason we were denied. Watch out for any false information these people will tell you just so you can apply and pay $30 each application and get denied! In the end I'm glad we were denied here because we ended up finding something better somewhere else! read more

save yourself the time and money , they will ignore maintenance requests and anything possible to do with their tenants , look elsewhere for management , read more

Beware of this company. This company is absolutely horrible. I had a lease of one year. I gave notice that I was going to move out. The landlord, Ruben, approached me a little over two weeks before the end of my lease. Ruben told me a tenant was ready to move in and if I moved out early, the tenant could move in and I would be given back two weeks of rent. Sounds great, right? Wrong. I had a group of people, including a painter to help box things, clean, and have everything ready for Ruben and the tenant. I even asked Ruben to look inside before leaving. He said everything looked great. I waited a month and received a check for my deposit. I called Ascent Property Management because I didn't receive the money back from the two weeks I left early. I called and Kaden Martz, the assistant property manager harassed me. He blamed me for lying and said I wouldn't receive a penny back. I told him I did not want to speak to him for harassing me and wanted to speak to his boss. He said he would transfer me to the property manager's voicemail, but that he would say the same thing and I would be wasting my time. I left two voicemails for Christian Spicer, the property manager. I waited a week and he never called back. I called and left voicemails for Penny Nathan, the CEO, and explained everything. She never called me back. Then Christian finally called me in regards to me leaving voicemails to Penny. He said he would see what he could do. Kaden calls me saying I can only get one week's worth of rent back and that I should be happy they are being generous because I shouldn't have been getting anything at all. I told him to stop harassing me and that I did not want to speak to him. I called Penny again to complain about the money and the treatment I was receiving. No answer. I then get a call from Amy Porter, manager, who says she wants information to resolve the issue. In the end, she says I can only get a max of one week of rent. Beware of this company. Not only do they steal your money, but they treat you horribly as well. I even have emails from Kaden in which he was harassing me. Here's what Kaden wrote to me, "I never told you to move out early and that we had tenants lined up." Then he writes, "The new tenant did not move in before your scheduled move out date." And that contradicts what he wrote after, "I told you that if we got someone to move in early before your scheduled move out date (March 30th) we would prorate that rent back to you, but the new tenant did not move in before your scheduled move out date." Kaden first states he never told me anything, then magically somehow says he did and says "if." Also, he does end up saying a tenant did move in, but after the date expected. How is this my fault in any way? Also, the person who told me about the tenant was Ruben. And Ruben was the ONLY person I spoke to about all of this. About a tenant wanting to move in early and if we could leave early and would receive two weeks of rent back. Kaden never spoke to me; not in person or by phone. He only spoke to me a month later that I left because I called the office and he picked up. Kaden then emails me this, "We are not giving you 12 days back. We are being generous by giving you any rent back." And they only returned half my rent. They made me feel horrible. Trying to blame me as if it were my fault. Ignoring my calls. Please beware. I don't want anyone else to go through this again. read more

I am trying to report this "business" to the BBB but they do not recognize it. I then happily came across this yelp page which was actually created by an angry victim of this crook. Repairs and complaints have gone unanswered for 11 months in my unit. Now as retaliation this guy is trying to illegally evict me using intimidation and scare tactics. He's gone so far as to threaten my ex gf with an eviction even tho she moved out 3 months ago. He's starting rumors that im a drug dealer and asked her to get a restraining order against me just so he doesn't have to go to court to handle an eviction the right way. I'm now compiling a lawsuit against him, any other victims please contact me so we can take this crook out of commission read more

Jenna Hee at Ascent Property Management is great! She has been VERY helpful on a maintenance issue and has really helped push it along. I am so happy I got in touch with her when I did as I have had nothing but GREAT service since. Thank YOU Jenna! read more

I live at the property at 798 McClure st. This is the SECOND time the main has been blocked since I've lived here less than a year. Again, there is literal shit in my tub. Again, there is waste that I have to clean so my family can take a shower. Again, we can't even use the toilet or water because of this. Ever have a 4 year old try to hold their pee until we can find some where to go? I called mgmt this morning and they didn't answer - I left a message; no callback. I took it upon myself to call the plumbing they use and get a ticket going. Why should I be responsible for doing THEIR jobs? We have never been apologized to or offered a hotel to stay in while shit fills our tub. So, if you're planning on moving into one of these places : don't. read more

I just moved out of my place after renting for a year so I did have some maintenance issues in that time. There were several times Christian, himself, came over to fix them. Awesome. He always answered my phone call even at night. One time my garage door got stuck closed and he came over and drove me to my music lesson! How many landlords would have done that!? I appreciated that he was always friendly and professional with me and that he genuinely seemed to care about my experience with his company and my unit. Upon move out, I just made sure to do some wall patching and did a thorough cleaning and I received my full deposit back. I'd definitely rent from him again. read more

Excellent service professional courteous people with lots of inventory to choose from. I highly recommend this company.

Christian Spicer is absolutely AWESOME! I had a tenant that would not move out of one of my properties, they were destroying my home. Christian got them out with very little lost rent. He then had his team go in, clean/fix and make the property marketable within days. It has since turned over, he got increased rental income with no days lost without tenants. I am so happy with him, that when the tenant in another property became destructive, I immediately called Chris and his team. They are on it and I am happy as can be. I highly recommend him and had others higher him as well. read more

renters beware! ascent's business was going so bad they "were replaced" by a new prop management company. their new name is now -tranquility property management- i'm really hoping it's really new management, not just a name change. we'll just have to wait and find out. read more