Dr Williams is the best, most thorough, doctor I've ever had. I'm the horrible patient who never…read morehad annual physicals and didn't go to the doctor unless something was really wrong. As I entered my mid-30s, I realized I should probably be a bit more proactive about my health. So I scheduled a physical with a doctor (not Dr Williams, but in the same building) who laughed when I mentioned that half of my foot had been numb for several weeks. He chuckled and said, "Well, that could be anything. Nerve issues are hard to pin down." The end. My brain was saying, "So let's at least rule out those that could end in amputation!" But instead I just sat there, embarrassed, and left with zero answers. The following year I found Dr Williams. Her physical was very thorough and she actually took time to listen and ask questions. I have NEVER experienced a doctor who seemed to really care about me as a person vs as Patient #5362. Honestly. I eventually sent my husband to her as well and he came home raving about her thoroughness. We knew if she was running late, it was because she had a patient she needed more time with. And since it could've been us, we felt she was worth the wait! A couple years ago Dr Williams transitioned to an new, concierge-type office model. She did this so she could continue to focus on her patients as long as needed vs herding them through the way traditional healthcare is modeled. We didn't join her new practice but only because we moved out of state. 2+ years later, we're still searching for a new "Dr Williams". Sadly, she is one-of-a-kind.

From the owner: Dr. Williams offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. Her MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in Springfield. Similar to concierge medicine physicians, Dr. Williams is available 24/7 by phone. Her practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.

I love this doctor for many reasons. If not for Dr Shannah Steel this county would be without an…read moreemergency department. she is a veteran. She will spend as much time as you need when you see her. So many doctors practically say "ok your 15 minutes are up-get out" If you want a great doctor who will see you through any illness, who can treat you and your children this is the doctor for you. This is why she has been my doctor for 13 years

I'm only giving one star because I can't give less! I'm not sure what is going on in this office…read morebut it is definitely a problem. It took 9 calls and two weeks to get a prescription filled that I cannot live without. Then they called it in to the wrong pharmacy. I called to get a second prescription filled and repeatedly told them the correct pharmacy. This time it did called in but again to the WRONG pharmacy!!! When I told them what had happened their was no apology at all just the blame game. The person I was speaking to tried to blame it on other staff members. I will never go back to this place. I enjoyed the NP I was seeing but when I sent her a text about what was happening she did not reply. If you are at all concerned about getting quality healthcare DO NOT go to this office.

I have been a patient at cross Roads for 6 years maybe more…read more Not all PCP's are the same. When I first started going to Cross Roads in Greenbrier. I had a pcp Rachel Apple. I liked her. But 1 year later Ms.Apple left and DK took her place. I am using initials out of respect. I have put up with DK for 4years. But you know when you are getting anywhere with better health. It's time to change pcp's. Several people from my church also left because of DK,'s lack of doctrine. But I didn't give up on Crossroads. By God's grace. I was in really bad pain in my knees. I was seen by Ms.Paula this woman knew how much pain I was in a took care of me.. Ms.Paula did more for me than DK has did for the past 4 years. I now have a new pcp. Ms.Paula and I couldn't be happier. Don't give up on Crossroads. Just ask for different pcp. Ms.Paula and her crew I give them a 10​

A great establishment to our area! Crossroads urgent care has fabulous hours and reasonable prices…read more Why travel all the way to the ER and pay ridiculous prices when you can stay in town for cheap! Also not only an urgent care walk in but you can make appointments there! 10/10 recommend Crossroads!

Excellent, caring, knowledgeable. They seem to be very thorough. Not a long wait at all.read more

I have been going here for 8 years. Every year the pcp's…read morehave been misleading and a bunch of misunderstanding. I had fluid in my ears. I was asked to come back in a week to be rechecked. So I called but Paula wasn't in for my follow up visit. But I was seen by Donna. On April 22,2025 I had a follow up on blood work and medications with Paula. I had booked a 30 minute visit with her because I have a lot going on. She told me that she was only to take care of 3 problems nit 10. She told me Dr.Jenkins and Dr.Jordan only allows patients 15 minutes. But you sit there for over 1 hour past your appointment and someone tells you this. It was very upsetting Not really sure if I want to try another pcp from here. Dana Paula are the providers I've seen.

Garth got me out of a huge jam I was in while living in Nashville. He was a true guiding light with…read moremy situation. You can't go wrong with his office.

I engaged Henry Garth Click to represent me in a contract dispute. During & after the Circuit Court…read morehearing on 11/30/2015, Click substantially failed to perform on my behalf, as explained below. When I attempted to de-brief after that hearing, Click asked to defer such; that we would reconvene in a few days. On 12/01/2015, I wrote a letter to him identifying FIFTY-ONE different points which he failed to challenge &/or utilize hard evidence on my behalf. The next communication which I received from him was a letter dated 12/16/2015, which I received on 12/18/2015, sending the court's order but without any further comments. In that letter, he stated that "we can meet the first week of January"; at least 32-days following the hearing & very deep into my 30-day window to consider filing an appeal. After my very strong push-back, we met on 12/21/2015. He said that he had not read my 12/01/2015 letter which I had emailed to him on 12/18/2015. I then gave him a copy of that same letter & allowed him time to read it. Afterwards he said that he had no argument with any of my points in that letter. I asked him at least four times in emails & numerous times in personal meetings before, during & after the hearing to obtain an explanation of the amount for which I was being sued. After the hearing, he said that he could not explain to me nor obtain an explanation of that amount or the amount which the judge had awarded against me. He had not pressed for either during the hearing. I was successfully sued but yet no one, including Click, can explain to me the reason(s) & related amounts for such. I asked the Circuit Court Clerk to review all documents filed on this case. She did so, but could not substantiate either amount. Click totally failed to advise me that it was my option to have a court reporter transcribe the hearing. I later learned that without a transcript I had very little basis for any appeal. He never explained that the opposing attorney could call me as the first witness of the hearing, which he did, even before calling his own client. Due to Click's failure, I was caught completely off-guard by the opposing attorney. After the hearing, I asked Click about a specific question from the opposing attorney to me. He stated that he was not listening to the questions put to me at that time. He later stated in writing on this issue, he was "making contemporaneous discretionary determinations throughout the proceeding". He could not discuss with me that certain question because he was not listening when I was asked that question, nor when I attempted to respond to it. I do not know how much else in the questioning and testimony he was oblivious to. Click told me on 09/11/2015 that the Answer & Counter-Complaint was due to be filed 09/18/2015. I requested a copy of this document on 09/22/2015 and he told me that it had not been filed. It was filed on 09/23/2015. I can only speculate whether my 09/22/2015 request had a bearing on it being filed a day later, five days past his originally stated due date. On 01/07/2016, Click advised me in writing that a Motion to Alter/Amend Judgment had to be filed by 01/15/2016. When I challenged that due date, he corrected himself to say that it was due by 01/14/2016; only one day's difference, but legal matters such as due dates & their consequences are typically black & white. The Motion to Alter/Amend Judgment as filed contained inaccurate & unsupportable information. Click was not in court at the appointed time for the hearing on the Motion to Alter/Amend. Neither I nor the judge had any fore-notice from him as to his tardiness. The judge asked if I could explain his absence. When Click did arrive in court, he said that he had been in another courtroom. After I paid Click's requested retainer at our initial meeting, he never rendered any invoices or explanation of charges to me in direct contradiction to his own client agreement.

Scarlett is amazing! She takes the time to listen to your concerns. She is very kind and…read moreunderstanding! Nurses and staff are amazing as well. Clean office.

We moved from Texas last year, and my neighbor suggested the Clark Family Clinic. I have been VERY…read moresatisfied with the care. Russell Clark is thorough, efficient, and I never leave feeling I don't have all the info I need. My husband also goes to him. Between the 2 of us, we have about 7 medical needs and we have been totally satisfied that we are getting top notch care. I have needed something after hours on 2 occasions and was contacted very quickly going through the after hours number. He will also refer you in a second if the illness is beyond his purview. Great place, and I highly recommend it. .

Very friendly staff but I was disappointed with my visit. He said he could refer me to a…read morepsychiatrist and when I called and asked them to make the referral they said they would. It has been 2 weeks since my appointment and I haven't heard anything.

I just moved here from AZ and needed to establish a PCP somewhere and on Google it had a 4.7 review…read morewhich I have no idea how. I waited a month for my scheduled PCP appointment on 6/24/26 @ 10:45am and went in early did all my paperwork and sat down. I saw some commotion between patients and front desk staff named Heather even her coming out speaking to a dad that had been out there almost as long as me telling him he can't be seen because the form he brought in they don't fill out that the form needed to be filled out by his childs Pediatric doctor which they didn't have one. I then walked up to the front and said "could you check on my appointment I have been here over an hour?". Heather had another staff member standing over her and heather tells the staff member "her appointment was skipped over and so was another person". She told me that multiple patients appointments were skipped over and told me it was her fault. She said I would be seen momentarily. I waited about 8 more minutes then went back up and told her to cancel my appointment because we were going out of town and I didn't have time to wait and be seen that would probably take another 30 minutes or more. My question is I have worked in the medical field for over 20 years doing billing and admin work on EClinical Works. How is the front desk able to "Skip" over patients that are on a schedule? It's not possible on an electronic health software. Why is this facility giving a front desk person so much control over patient care? Also there were so many patients there they needed two people doing the front desk work because she was extremely overwhelmed. The lady standing behind her wasn't doing anything to help or expedite the situation she was just standing there! Front desk usually checks a patient in after all the necessary things are done and that signals the nurse to bring the patient back on the computer. Very unprofessional and unorganized especially me waiting a month for an appointment. I was assuming the PCP appointments were separate from the urgent care appointment but it didn't seem like that was the case. If someone has an appointment the ones that don't should have to wait.

I do not recommend. I visited this location for a Dermatologist appt and provided my insurance. I…read morereceived a bill dated 01/08/2024 received it in the mail 01/13/2024. A staff took it upon them self to save my card information, remove my insurance and bill my card (1/15/2024) without my consent or approval. I went to the location to discuss and dispute this but a different lady stated she didn't see my paperwork, my insurance information or she didn't see how they charged my account so fast and I just received the statement. I was told to call the 1-844 billing department. I have been calling for (3) days and cannot reach anyone on the phone! I am extremely upset. Do not go here, very unorganized.