Dr Williams is the best, most thorough, doctor I've ever had. I'm the horrible patient who never…read morehad annual physicals and didn't go to the doctor unless something was really wrong. As I entered my mid-30s, I realized I should probably be a bit more proactive about my health. So I scheduled a physical with a doctor (not Dr Williams, but in the same building) who laughed when I mentioned that half of my foot had been numb for several weeks. He chuckled and said, "Well, that could be anything. Nerve issues are hard to pin down." The end. My brain was saying, "So let's at least rule out those that could end in amputation!" But instead I just sat there, embarrassed, and left with zero answers. The following year I found Dr Williams. Her physical was very thorough and she actually took time to listen and ask questions. I have NEVER experienced a doctor who seemed to really care about me as a person vs as Patient #5362. Honestly. I eventually sent my husband to her as well and he came home raving about her thoroughness. We knew if she was running late, it was because she had a patient she needed more time with. And since it could've been us, we felt she was worth the wait! A couple years ago Dr Williams transitioned to an new, concierge-type office model. She did this so she could continue to focus on her patients as long as needed vs herding them through the way traditional healthcare is modeled. We didn't join her new practice but only because we moved out of state. 2+ years later, we're still searching for a new "Dr Williams". Sadly, she is one-of-a-kind.

From the owner: Dr. Williams offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. Her MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in Springfield. Similar to concierge medicine physicians, Dr. Williams is available 24/7 by phone. Her practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.

I work for a large manufacturing plant that requires a DR's note if more than two days of work are…read moremissed so I called this facility. I explained the situation and made it clear that I was feeling much better but couldn't return to work without a note that excused the previous four days absence. They made it sound like they could do that but I would need to come in. I did that. Only after my appointment, did they tell me that they could only write the note for the previous day. This means that I would have had to see them at least twice to fulfill my work requirement. If they had been honest with me in the beginning, I would have chosen another provider. If you are in this situation, you need to get care elsewhere!

1/11/23 This started when my husband had to go for a…read morepreemployment physical and then skin test in November. We called, set the appointment, we're told the time and how much it would cost. We arrive, he goes in , gets his physical, pays and we leave, they wouldn't give him two copies so we had to go elsewhere to make another copy, after paying them for this. A month later we get a bill for an office visit and a tab skin test, stating we paid a portion and owe the rest. I tried to call and get this worked out and called corporate office and spoke to someone who calls himself jetson. Not only was he rude, he didn't understand that an office visit was never performed and for him to dig his heels in and tell me it was was medical fraud. He told me to report him. So I I did. I reported the visit to the office of the inspector general, the office of Medicare and Medicaid and the fbi. Not all because of what jetson said, but the 3 bills and more conversations with people. So jetson changes the code and the charge, we don't owe as much now...but they still are charging extra codes when you walk out of the building, imagine what they are doing to insurance bills. The lady at the front desk told me to be quiet and she was glad I had time to keep calling about this bill. That was what made me decide that this is absolute FRAUD, I was told if I didn't pay the bill they would just charge my card because my husband signed the form allowing them to do that, he said he thought he was signing permission to treat. BEWARE these people are committing medical fraud on self pay and health insurance and then becoming extremely defensive and combative when you call them out on it. In the event the you need to report them The office of the inspector general, the office of Medicare and Medicaid and the FBI all have medical fraud units, easily found with a google search. Update~ called another clinic to get help regional managers number, I figured they would want to know that not only are customer service skills lacking, this is dishonest and illegal. After 5 minutes on hold I'm told I can't have that name or number, they will take mine and call me back....still waiting.... So why can't I have the name or number of regional management? I think I'll call the hospital to find out and update my review again later. Update - went to the corporate website and they also would not give me info, I was able to type out a formal complaint that when I clicked send I wasn't sure if it sent or if it disappeared. Still waiting.....