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5.0 (2 reviews)
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Honda of Middleburg Heights - Honda of Middleburg   Heights - Showroom

Honda of Middleburg Heights

(109 reviews)

my Service Rep. Samantha Chernosky went above and beyond for me I appreciate that type of service…read morethank you, Samantha

2 days ago I wish i…read morecould give them zero! I purchased a 2012 Honda ridge line not even two years ago. despite the many repair and maintenance costs from the "certified used" vehicle comes a manufacturing defect where twice now a part of my roof has literally broke off while driving on the high way and hit other vehicles. Honda has a policy where they only fix "safety issues" for some reason they do not think my car falling apart in the wind and physically damaging other vehicles is a safety issue. they begrudgingly fixed it the first time after countless back and forth with their terrible "service specialist" and terrible management staff who couldn't care less about their customers. now its happened a second time after either failing to fix or install it properly or just straight up refuse to acknowledge this is a manufacturing defect that is a safety issue to me and other drivers. even though they recently fixed the issue themselves they now refuse to warranty the part or cover a portion of the cost. they do not sell quality vehicles. they do not provide any level of customer service. they do not stand behind the work they do to their vehicles and they do not care if your car is safe for you or the drivers around you. I will never own a honda again, I will never trust honda middleburgh again, and i will forsure never trust their mechanics to fix something. i suggest you do the same 1/21 Here's an update for ya. Honda replied lying about when I contacted them. I messaged my sales person the day it happened he told me to kick rocks. So after countless back and forth with management they decided to fix it. The second part of the blatant lie of a response they posted is the fact they are saying this is normal wear.... Ask your self has your roof ever flown off your car while driving? Has that happened to any one you know? Of course not bc no one else makes cars this poorly. They still won't help offering to pay 20% of a very overpriced part that has broke twice now is just insult to injury. Again they don't care that my car is literally falling apart while being driven despite me keeping up on all the maintenance. Literal scum bags.

Asap Towing - towing - Updated May 2026

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