Jamie and his crew were amazing! They did all the plumbing in our new home!…read more They were patient, responsible, knowledgeable, reliable, honest, skilled and kind! Loved working with them and highly recommend them in the future!

Great local plumbing company! They bring the personal touch to your needs and ensure that they meet…read moreyour needs. You can always reach someone on one of their phones and if you happen to need to leave a message they respond quickly. Do not hesitate to call them and become a regular because they will take great care of you.

Just before Christmas, and in the middle of a snow storm, our water heater started leaking all…read moreover. Within 30 hours, we had a whole new water heater installed. Very happy with the service and response time. Very nice people, too.

Our water pump failed. When he showed up he didn't have the right tools so he had to drive back to…read moreGreenfield to buy them. He charged us for the driving and shopping time. He couldn't fix the problem that day and didn't come the next because he also runs a snow plowing service. Long story short, he took three days to do the work, charged us for his mistakes. I researched the going rate for plumbers and the range was 40 to 140 an hour. The $140 an hour, is what a master plumber with years of experience can charge, and it was what they charged us. After mentioning this and the idea of paying for his unpreparedness he lowered the bill, but certainly not to what should have been more reasonable. Would suggest you find someone who's overblown sense of competence is not followed by an overblown bill.

Prompt and professional service. We've used Bache Plumbing for years and would highly recommended…read morethem for any residential or commercial plumbing, heating or cooling needs you have.

From the owner: At Bache Plumbing and Heating, we are committed to delivering top-notch plumbing and heating…read moreservices to ensure your home or business stays comfortable and worry-free. Whether it's a leaky faucet, a broken water heater, or an entire heating system installation, our team of experienced professionals is here to help. Contact us today for reliable solutions you can count on. Your comfort is our priority.

the technician that came to the house was outstanding . very professional and polite. I told him…read morewhat the problem was, he looked at it and then explained what he was going to do. in the end everything worked fine. He didn't make any mess at all. Cleaned up his tarp and tools and made sure we were satisfied with his work.

Said they don't serve our area (Brattleboro). Not at all helpful. Trying to deal with a slow…read moredraining main house line.

Well, that's the problem. We had Sandri install mini-splits at our home. Haven't called them…read moresince 2022. Cancer, stroke, surgeries. A leak in bedroom closet in 2023 seemed to have been fixed by having roofers reseal chimney, but now it's baaaack... Roofers returned. Could find nothing wrong with chimney seal. Suggested might be problem with 3rd floor mini-split, so called Sandri. Since no service from them since 2022, our account was deactivated. We'd be considered new clients--and they aren't taking any new clients! Whoda thunk??!

Sept 17,2024 update…read more Woman answering phone NOT friendly. Told me my account was terminated? Not interested in helping me. What a change from two years ago. Customer Service gone down hill fast.

I am very disappointed in this company. They installed a toilet into my father's bathroom. Less…read morethan a year later it's leaking so bad he can't use it. It has damaged his floor and the ceiling below it. I have called EWS 4 times in the last month to have them come fix it. Silly me to think they would make time for my 89 year old father and fix a toilet they installed. They haven't called back. I have spoken to the receptionist 3 separate times and received a very dismissive response and a statement that they would call back when a plumber is available. A month later and I am still waiting. Do not use this company. They don't stand by their work. Very disappointed!

John Daley has been doing work for me for years. When my…read morehusband & I retired we wanted to move into the garage so that we could have a tiny house. John needed to bring in water & sewer into the building. He had to plumb the bathroom, laundry area & kitchen. He also had to run new propane lines for our cooking stove, Vt Castings propane heater & on demand hot water. It came out perfect. A couple of years later, he had to install a new boiler and all new piping along with all new plumbing for an old house I bought in Huntington. He also ran propane for a clothes dryer, and on demand hot water heater and cooking stove. Again the results were perfect. Recently he installed a water purifying system under our kitchen sink so that we did not have to buy water again. In each and all of the 'jobs' he has done for us, his work is well thought out with money saving recommendations on appliances. His work is impeccable so there is never concern about the safety of all he does. I certainly would recommend him to help anyone who is looking for a very knowledgeable person in his trade. He takes great pride in his work and is reasonable in todays environment.

Responding is a timely manner would be helpful when searching for someone who can do the job.read more

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129

We paid extra to be a "Premier Customer" which supposedly would put us ahead of regular customers…read more A Tech (Jose) was here yesterday for a seasonal checkup. We had had no problems with the heat. He said we needed a capacitor so we paid an extra $110. He left and didn't flip the switch to turn the furnace back on. We didn't realize it until the heat didn't come on this morning. I called at 6:30 AM and got a call back at 7:45 AM. The heat didn't come on after flipping the switch. The best they could do was to send the same guy out between 2:00 - 3:00. I heard nothing by 3:30 so I called the office. I was told a different Tech would be out, who had two customers IN FRONT OF US! I called back at 4:00 because I hadn't heard anything. I was told he should be here by 4:30. We then called at 5:00 and was told he was on his next to last call and he would be here when that was finished. Jimmy came and took care of the problem. Jose had not only left the switch off, but he didn't turn the gas back on. Overall, except for Jimmy, it was less than a great experience the last 30 hours. I would have expected to have a Tech here before 5:30 PM today.

Excellent service. Fast and clean. Sometimes all the qualities I just mentioned don't matter and…read moreyou just need SOMEONE asap. Somehow the stars aligned and we got George on the day we we really needed a plumber. I already had an appointment for a bigger company but it was two weeks out, After a couple rounds of phone tag (I have a habit of keeping my phone on silent for inexcusable amounts of time) George came over and fixed what needed fixin'. Also, his billing sheet says "No job too small" So that's great to know, as well.

I called George for an estimate on replacing an oil boiler with a gas furnace. He immediately came…read moreout to take a look, was very honest, knowledgable, and reliable. He serviced and replaced my gas furnace with a more efficient furnace and was willing to take the steps to go through the tedious process of obtaining a Mass save heat loan. He also took a look at a toilet that I was told wasn't anchored and told me that there is nothing wrong - I appreciate his honesty as a new home owner. I will be having him install a shower due to his great work and I highly recommend his services.