Every worker I encountered here was not only efficient, but was friendly and had big smiles. I…read moredidn't have an appointment but my wait was well under an hour. I'm sorry I didn't time it so I could report on it! It was short enough I didn't pull out my book. This was a totally painless and pleasant experience to renew my license.

Organized, friendly staff, quick and efficient. We had an appointment, no wait. Greeted by a very…read morepleasant security staff. She noticed i looked confused and frazzled (not DMV related). She directed us to the correct window. I didn't have any of the required doc, but they were able to accept electronic documents, which saved me a return trip. All 3 employees we encountered were pleasant, patient, friendly. Worth crossing the bridge!

Had to get a Real ID and renew my license and this location was super efficient! A month back, I…read morehad scheduled an appointment next week in Fairfield b/c I couldn't get anything closer or sooner. This office is 10min from my house so I thought I would see how long the wait was for non-appointments. To my surprise, I was in and out in 1 hour! Note: I filled out the application and uploaded my documents online, showed up 5 minutes before opening, and scanned the QR code for a line position the moment I got inside. Also, the lady at window #1 was both pleasant and helpful so I'm not sure why this place gets such a bad wrap! Go early, come prepared, follow directions, and be respectful for a smooth process.

I recently moved and went online to update my address for both my registration and driver's…read morelicense. After waiting the required three days, I attempted to request a replacement, but the system would not allow me to do so. That experience alone was already frustrating, which led me to visit the office in person today. The first employee I spoke with was direct and helpful regarding what I needed to do. However, my experience changed once I was sent to window #21. The employee assisting me there was rude, unclear, and difficult to communicate with. She handed me paperwork without properly explaining the next steps. She was wearing a mask and speaking very softly, making it difficult to hear or understand her instructions. When I asked what I was supposed to do with the paper, she simply pointed me toward the computers without giving clear guidance. Afterward, when I got back in line and asked additional questions for clarification, she became argumentative instead of helpful. I eventually asked for her employee number, and she gave me "C5." I mentioned I would take a picture, and there was no issue with that. Overall, this employee would greatly benefit from additional training in communication and customer service. Customers come in already frustrated at times, and clear, respectful assistance makes a big difference. Other than that, it wasn't a long line to be seen, which gave star.

I was totally amazed and impressed! Had to get a new DL, the people were awesome. The young lady…read morehanding out numbers, the DMV person doing the paperwork/vision testing and the Camera person were so professional and on top of everything, I would recommend this DMV office for anything DMV related. Best DMV experience ever!!

I been coming here with no issues. Slow place not efficient. I went to AAA to pay my registration…read more I was informed because I have feast track citations I could not register until I paid them off.... So I do, AAA advice to call fastrack pay and get an Abstract letter. With that I will be able to go to go to the DMV and pay my registration. I got the abstract letter in the mail I get in line at the DMV. I called to window 3! I give her my resignation and the abstract letter. She tells me I don't need that you still have citations showing. So I said well all of the citations showing are here in the paper and like the paper states show this to DMV! She said nope! That paper means nothing to me! She asked me if I wanted to pay my registration so I said yes!!! She moves on to tell me she can't give me a sticker till the citations are removed. So I asked her. Ok if I get pulled over I can just show that I paid correct. She said naw you will still get a ticket because technically you have not renewed your registration! At this point I'm irritated and I need this paid. I pay my registration. She hands over the papers. Call fasttrack and they are saying they have no more citations for me to pay! That the DMV should have taken the abstract letter as to why they always send for that same reason! What's the point of having all this technology if the DMV can't event communicate with fastrack to verify you have paid the tickets!

I was hung up on after waiting for 4 hours, but then the following week I was called by them with a…read morebetter person that actually cared and evaluated the issue. Amazingly some of the people actually care about doing their job.

Really minus one rating if that but that is not offered…read more This was my second attempt visiting the California Department of Motor Vehicles (Napa Office), and unfortunately both experiences were disappointing. On my first visit, I waited in line only to be told the computer systems were down. One month later same thing happened after waitinh in line not to mention I took time off work, drove 20 miles, and waited again -- only to be informed that the systems were down for the entire day, with no estimated time for resolution. In today's environment, it's reasonable to expect some form of communication, whether through a website update or alert, before customers take time off and travel to the office. A simple notification could prevent a great deal of inconvenience. Additionally, a more professional and empathetic approach from staff would make a difficult situation easier to accept. I hope the DMV can improve both its communication and customer experience moving forward.

Despite the DMV being what the DMV is, Denice was super helpful and kind. Even thought I was only…read morethere for minor things, she was able to answer all of my questions and really help me out.

The behind the wheel instructors don't know the rules of the road…read more Michelle failed my son for making a single lane left turn onto a 3 lane road and not choosing the innermost lane. While, California Vehicle Code (CVC 22100(b), says you can choose any lane. What's the point of the kids reading, testing and behind the wheel lessons if the DMV employees are just gonna do whatever they want?!

Did title transfer and got my license plate. Fast, friendly and affordable. No parking though- only…read morestreet parking.

Went to do a registration and got 3 different prices and when I asked about it I was told to go…read moresomewhere else smh do no recommend

If you want to deal with a driving test examiner who hates his job, makes you feel just how much he…read morehates his job, and seems entitled to patronize you, Corte Madera DMV is the place for you. Agent ID 18. There is absolutely no way leadership hasn't had complaints about this agent. Leadership needs to address this ASAP! My other experiences at this DMV have been OK, actually.

Wow for 3 hours just two window open at 10:40am open one more and now everything have to do by…read morescanning QR code when some people don't have smart phone some others don't know how to smart phone or use websites I was 6 min waiting to get a number when a lady come and say yo everyone to scan the QR code just thinking some people are going to need help from some worker to talk with a real people try to do everything electronic people coming from Novato to the renew registration because now Novato DMV don't do that for real so where all taxes going ???

I came with no appointment, I needed the monthly sticker for my license plate as mine had faded all…read morethe way out. Although it was crowded, the line moved fairly quickly. The lady who helped me was nice enough. I explained my situation, I needed to show my registration, and she just gave me the sticker, no charge. Definitely one of my better DMV experiences!!! I actually think, because it was so busy, that might have helped me out because the whole process went rather quickly!!

Shout-out to the Oakland DMV! The front desk staff and the…read moreemployee at Window #4 were extremely nice and helpful. They were patient, understanding, and went above and beyond to assist me. This was one of the best DMV experiences I've ever had. Customer service like this makes a big difference.Thank you ！！！

My experience with this agency was very combative to say the least. both the class 1representative…read moreand his superior were very rude and unprofessional. class1 representative flat out told me that shop i took my car to "did not have to give me a written estimate before performing repair work on my car? wow. class1 rep "how very ignorant of you to say this to me. when it is written your law the state law..clown..even went so far as to not be respectful and reversed my name, when i corrected the clown he refused to correct himself, continued to be disrespectful and aggressive towards me...by the way i owned a car dealership and auto repair shop as well, he seemed to be very surprised and then became frustrated when he feed me the bullshit he was trying to tell about unwritten estimate. there's more, however in my opinion this agency falls short if you know your rights, law, female and a prior owner they will become unglued. i only went to these so-called government folks due to severity of damage done to my car of almost $8,000 and possible counting to document wise autotech in berkeley california. and by the way this piece of cau-cau thought he was mr.slick doing a valve job on my car and f-cked it up . then couldn't figure out how to work on my trunk acuator..which is why my car was there in the first place. beware! a so-called mechanic does not have female hands and is not he himself free of oil..go play with your children a-hole, because with me you f-cked around and found out. by the way you tampered with my dashcam and drove all of the gas out my car of almost $100.00 and had the audacity to tell me you only went around the corner? even if you took it for a test drive you should have put gas back. i also am missing video footage off my dashcam which will be further investigated. needless to say the digital footprint on my car from the time the sensors shut down to the time i got my car back from you 87 miles my car had been driven with a very badly damaged dme box..the brain of my car..which is the reason why dummy you couldn't get the check engine light off..stupid.

When I called they went over everything they could do to help like I was in the right hands. But…read moreall they did was voice my complaint to the business and then repeat the Business's reply to my complaint. ALL OF THAT WAS DONE BEFORE CALLING BAR. That was the point. My rep folded like a wet puppy . Maybe it works if you can't speak English because all they do is repeat what you say. Major Fail, Don't waste your time, small claims court it is

If you're going to the DMV to deal with tag and title then you're doing it wrong! DJ is awesome and…read moreas long as you have any prerequisite documents you may need (i.e., smog, etc...) he'll get you in and out in less than ten minutes. Use the Google chat function to let him know what you need (he responds super quick), and he'll let you know if you need anything prior to coming in. I came here twice for both mine and my wife's out of state tags, and it was just too easy. This is a really good business and is worth a small fee as it and adds a wonderful convenience to what is usually a daunting experience.

Deejay is super nice. I messaged a few weeks ago in preparation for my car to be shipped (family…read moregift transfer) from the East Coast. He responded quickly to my questions on Yelp messaging and answered all my questions, whereas other services either didn't reply for a long time or didn't even answer the question (or maybe didn't understand?). When the car arrived, I called him and he explained exactly what to expect. Pull up in front, or park on 12th and Fruitvale, give him a ring, and he'll come out to inspect the car, then we'd go inside to finish the paperwork. All I had to do was bring the title. He forgot to mention on the phone that he charges a 3% credit/debit card fee if not using cash, but there was a sign in the office stating this so it wasn't a surprise or anything. Within minutes, he gave me 2 plates, stickers, and the registration document, and filled out all the paperwork for me, I just had to sign in two places. I took a photo of all the pages and he said I would receive everything back in the mail from the DMV. There's a $5 off with Yelp check-in and I forgot to mention it until after he already charged me, but he gave me a $5 bill back, which I immediately went and used for tacos at Tacos Sinaloa #4 across the street ($3 per taco if you're wondering). Well worth paying for a service like this rather than try to figure out everything yourself and line up at the DMV. I was probably done with my tacos by the time someone would've finished up at the DMV.