I dont even know where to start. I have never been put thru embarrassing situations like ASAP Insurance put me thru. They have promised me my insurance requirements "would be done today!", therefor my client that is awaiting for my insurance to go thru also would ask me every single day whats going on? i would turn around and tell them what they told me. I paid my insurance on May 22 now its Jun 9th, weeks later they still cant get it done. On Wed,Jun 7th i was told that i had 3 days to get it done by my client if not contract was over because it seemed like we were playing games. How embarrassing for me (Thank you ASAP). 3 days later (today Jun 9th) today was the last day client pulled out. Nothing got done. I just lost the biggest contract i have worked for because of ASAP couldn't deliver the right insurance.I bought umbrella 5 million,workers comp, and general liability. I can safely say it was close to a million dollar contract. All 3 locations couldn't help me out. Let me rephrase it they didn't care to help out. They wouldn't even ask the carrier to change the policy to what i needed, they didn't need my business since they had charged me up front. They checked in on commission and that was all they wanted. Never had intensions of taking care of my business. The manager Eva didn't do anything to help me, i went to see her personally to let her know what was going on. She promised it would get done for 2 days in a row. Same bull they would all say! Paid a visit again today Friday she didn't even acknowledge me, she sat on her computer and started typing. I sat there for 3-5 mins like if it was her and her computer screen only. Didn't even give me a single apology on the issue. She blamed the insurance carrier, and i know for a fact it was them that didn't do the job they had to. Rhaab tried to help but would slack off at times. I would call every single day multiple times a day for the last 3 weeks, every location every number to try and get help.No one did. Rocio on Humble location, tried to get everything done today what she had to do 3 weeks ago,literally was lied to every day that we were just waiting. Would email me papers to sign that i had signed week ago, tell me this was the carrier that was at fault. Single handily was denied of a big contract because of a company that should work along with me instead of giving me big headaches. Right now I'm drained/tired of what went on for the last 3 weeks. May i add that i specifically gave them a sample of everything that was needed, days into it told them to please tell me if they couldn't do it so i can cancel with them and go to the insurance company i got my vehicle insured, i didn't get it with ASAP thank god. I even paid more than ASAP quote, but save me a lot of headaches. I paid $2,000 more a yr but its worth it not having to hassle like I'm doing now. Im trying to reach some one higher like the regional manager to look in to this matter, train staff and managers on how important costumers are. To the owner or regional manager some one played with my business and are playing with ASAP's also. 3 yrs i was with ASAP. Please contact me, your offices have my email address. read more