Drove an hour and called ahead to confirm my refund, only to face unnecessary runarounds. I had…read morebeen bonded out of Clayton County and was already upset with how I was treated during the process. Adding to my frustration were the travel expenses I had to incur just to sort this out. Transportation isn't cheap, and folks often have to stretch their budgets to handle situations like this. After weeks of waiting, I still haven't received my refund. Despite having three forms of ID, including an expired passport with my dead name, updated IDs, and my name change documentation, she refused to release my check. I was left with no choice but to call the police. These kinds of games and tactics are oppressive, designed to weaponize bureaucracy against individuals. They send the message that people like me aren't entitled to what is rightfully ours, and they create unnecessary barriers for marginalized communities trying to reclaim their time and resources. "Iwish I had my refund before Thanksgiving, Black Friday, or even Cyber Monday. Now, I've missed out on getting a discounted TV or PS5--something I had been looking forward to. This is exactly why I stayed on top of my case; personal experiences have taught me to be proactive. I did nothing wrong and won't let anyone make me feel less than I am. I know my rights and refuse to accept being denied what is mine--my refund, which I should never have had to pay in the first place. I should not have been charged over 15%, and I deserved to be treated with the same respect as anyone else. Let's be honest: I should have been treated like a Caucasian person. From my record, it's clear I'm no flight risk, and this treatment was unnecessary and discriminatory. And all them extra fees I'm not looking forward too! Update: " Not LGBT-friendly. My class was dismissed, and I was never contacted about court. My lawyers had to handle it all ! They charged me $1,600 and was confirmed by the office I'd be refunded around $800, but after two months of back-and-forth and a nightmare trying to pick up my check an hour away, they ended up stealing $400. They refused to give me a breakdown of the fees. Don't waste your time--go with a trustworthy company. If you want this review removed, give me back the money you stole. It wasn't attorney fees--my lawyer is with the Georgia Justice Project, and they're the best!!!I have the court paperwork !! Lawrenceville location Stole my money 400 half of my collateral!!! No son amigables con la comunidad LGBT. Mi caso fue desestimado, y nunca me contactaron sobre la corte. ¡Mis abogados tuvieron que encargarse de todo! Me cobraron $1,600 y la oficina me confirmó que me reembolsarían alrededor de $800, pero después de dos meses de idas y venidas, y una pesadilla tratando de recoger mi cheque a una hora de distancia, terminaron robándome $400. Se negaron a darme un desglose de los cargos. No pierdas tu tiempo: busca una compañía confiable. Si quieren que elimine esta reseña, devuélvanme el dinero que me robaron. No eran honorarios de abogado: mi abogado está con Georgia Justice Project, ¡y son los mejores! La ubicación en Lawrenceville me robó $400, la mitad de mi garantía. ¡Groseros y racistas!

DO NOT -- and I repeat -- DO NOT -- USE THIS BONDING COMPANY UNLESS YOU ENJOY BEING DISRESPECTED,…read moreIGNORED & GASLIT Let me walk you through the absolute circus of incompetence and blatant disrespect I experienced with this so-called bonding company over a holiday weekend -- because if I don't put this out in full technicolor, they'll keep getting away with it. It all began on a Saturday of a holiday weekend, when I initiated the bond process. Now, I expected some delays -- it's a holiday, fine. But what I didn't expect was to be thrown into a whirlwind of miscommunication, manipulation, and outright rudeness, particularly from an agent named Leah, who needs to be retrained, reassigned, or released from duty altogether. Leah was argumentative, dismissive, and downright nasty. And when I tried to ask reasonable questions about the process -- namely, why I was NEVER informed about the security deposit required for non-Georgia residents -- she beat me to start line of getting upset and hung up on me. Repeatedly. Yes, you read that right. A paying customer who just wanted clarity. Apparently, unless you were born, raised, working, living, breathing, and dying in Georgia, you can forget a smooth bond process. You'll need to fork over more money or get penalized for not having deep roots in the red clay. Despite all of this, I sent the money the very next day, trying to remain cooperative. I was told -- PROMISED -- that my sister's name would be put on the list for release within 1 to 3 hours. I waited. And waited. And waited some more. Five hours later? Nothing. No updates. No release. I called. They told me to call the jail. I called the jail. The jail had no idea what company I was talking about. I called the bonding company back. THEY TOLD ME TO CALL THE JAIL AGAIN. Then suddenly, they "needed to figure out what's going on with the bond." As if they didn't already know that somebody on their end fumbled -- or, more likely, deliberately sabotaged -- the process, probably because Leah had a personal vendetta after I dared to question her professionalism. Then final insult to injury? When I tried to escalate the disaster to someone else in the company, I got another condescending, apathetic representative Doug/Derek or whatever his name was who had the nerve -- the gall -- the audacity to ask me, "What exactly are you hoping to get out of this call?" Well I don't know sir, I'm ONLY trying to get my SISTER OUT OF JAIL. I'm not calling for emotional support or cupcakes -- I'm calling because YOU ALL FAILED TO DO YOUR JOB correctly and your agent treated me like trash, fumbled my sisters freedom and Instead of accountability, offered vague nonsense like, "It varies," when asked how much longer the process would take. No empathy. No apology. No urgency. Just vibes and excuses. And when I pushed back -- suddenly I'm the "argumentative" one? No. What you're not going to do is drop the ball, lose the paperwork, miscommunicate with the jail, lie to me about timelines, hang up on me repeatedly, and then slap an "attitude" label on me when I call you out for it. If you care about your loved ones, your money, and your sanity -- RUN. Shaina, the first agent I spoke to, was helpful and respectful. She made sure the bond was properly processed in the end, and I want to be clear -- my frustration was never with her. Debbie -- bless her -- was already swamped, but stopped what she was doing to help me after she heard how poorly I'd been treated by Leah she showed me the kind of compassion and competence this company is sorely lacking! In summary: This company is a masterclass in how not to do business. They lack basic communication skills, customer service training, and any shred of decency or urgency. Disrespectful. Unreliable. Unprofessional. Unapologetic. May this review echo through every Google search inquiry about bonding companies in Georgia. You've been warned.

Very nice people. They worked very quickly and didn't waste time. 10/10 recommend to anybody going…read morethru these stressful situations. Im sure they will get the job done with no problems

i just finished a conversation with a gentleman that was very helpful and considering they couldn't…read morewrite a bond today, due to issues out of their control, I thought they went the extra mile to explain things to me. Thanks guy.

Ms. Hunnicutt was very nice, professional, and provided quality and accurate with her information…read more I pray that I don't have to go through this again but in the event of me having to take this route again, I will definitely use this company!!!

Provided top notch, professional, and expeditious service. Highly recommended. Cheap prices…read more Willing to work with an inmate.

Steven Howard is a dishonest man. Don't trust him. Tells you he will call you back but doesn't and…read moreignores emails, calls, and voicemails. I have email proof that he says something but it isn't the truth. Happened multiple times. Stay clear.

Good service, helpful, and got my family out of jail very fast and was price reasonable . Good…read morepeople . 774 Buford Drive, Lawrenceville, GA.

Actually did not contact the jail until I called to follow up . Paid for bond 7:45am he walked out…read moreof the jail at 1:15am. Explore your options

From the owner: Our business specializes in bail bonds for Gwinnett County. We get you out of jail fast!read more

Used this company in Aug 2020 and bailed my daughter out, just found out tonight when I needed to…read morebail her out again, they gave the Bond up, and will now have to pay a different company another $999.48 to get her boned out again, for this same charge. I need a Refund.

From the owner: Professional Bail Bonding in Gwinnett County, GA. Fast release 24 hours a day, 7 days a week, 365…read moredays a year. Ankle monitors, juvenile bonds, payment plans with no credit check and more! Se habla español.

My experience with James bond was horrible..called them early this morning around 9am give…read moreinformation to bond my son out. Was told I will get an call back in an hour to finish paper work and I can pay on line I said ok thank you. An hour went by 2 went by..called them back to inquire about the previous conversation was told oh he will call me in a few he was finishing up with a customer that walked in because they have to take them first no matter what they come first. I said okay just was checking to make sure I wasn't over looked... she then replied no you are not over looked walk in priority over call in customers..ok fine at this time just get my son out of there... which never happened Im still waiting on the call... I will never call them for anything else and I will let friends and family know not to use the...just heartless

Just called to let them now that i wouldnt be able to make a payment today and was not very helpful…read moreAT ALL!! Lady did not give any options of payment, She said then you contact your cosigner, ok,. Thats my sister,. And if she cant make the payment, "then it could put your bond at risk". Then silence...no..."hey thats okay we can work with you just make sure you make your next payment on or before the next due date". Nothing just silence...not very helpful or even nice just monotone. "Not very helpful", click.