Drove an hour and called ahead to confirm my refund, only to face unnecessary runarounds. I had been bonded out of Clayton County and was already upset with how I was treated during the process. Adding to my frustration were the travel expenses I had to incur just to sort this out. Transportation isn't cheap, and folks often have to stretch their budgets to handle situations like this. After weeks of waiting, I still haven't received my refund. Despite having three forms of ID, including an expired passport with my dead name, updated IDs, and my name change documentation, she refused to release my check. I was left with no choice but to call the police. These kinds of games and tactics are oppressive, designed to weaponize bureaucracy against individuals. They send the message that people like me aren't entitled to what is rightfully ours, and they create unnecessary barriers for marginalized communities trying to reclaim their time and resources. "Iwish I had my refund before Thanksgiving, Black Friday, or even Cyber Monday. Now, I've missed out on getting a discounted TV or PS5--something I had been looking forward to. This is exactly why I stayed on top of my case; personal experiences have taught me to be proactive. I did nothing wrong and won't let anyone make me feel less than I am. I know my rights and refuse to accept being denied what is mine--my refund, which I should never have had to pay in the first place. I should not have been charged over 15%, and I deserved to be treated with the same respect as anyone else. Let's be honest: I should have been treated like a Caucasian person. From my record, it's clear I'm no flight risk, and this treatment was unnecessary and discriminatory. And all them extra fees I'm not looking forward too! Update: " Not LGBT-friendly. My class was dismissed, and I was never contacted about court. My lawyers had to handle it all ! They charged me $1,600 and was confirmed by the office I'd be refunded around $800, but after two months of back-and-forth and a nightmare trying to pick up my check an hour away, they ended up stealing $400. They refused to give me a breakdown of the fees. Don't waste your time--go with a trustworthy company. If you want this review removed, give me back the money you stole. It wasn't attorney fees--my lawyer is with the Georgia Justice Project, and they're the best!!!I have the court paperwork !! Lawrenceville location Stole my money 400 half of my collateral!!! No son amigables con la comunidad LGBT. Mi caso fue desestimado, y nunca me contactaron sobre la corte. ¡Mis abogados tuvieron que encargarse de todo! Me cobraron $1,600 y la oficina me confirmó que me reembolsarían alrededor de $800, pero después de dos meses de idas y venidas, y una pesadilla tratando de recoger mi cheque a una hora de distancia, terminaron robándome $400. Se negaron a darme un desglose de los cargos. No pierdas tu tiempo: busca una compañía confiable. Si quieren que elimine esta reseña, devuélvanme el dinero que me robaron. No eran honorarios de abogado: mi abogado está con Georgia Justice Project, ¡y son los mejores! La ubicación en Lawrenceville me robó $400, la mitad de mi garantía. ¡Groseros y racistas! read more

AA Professional Bail Bonding - Yall didn't spend no money on no lawyer to handle my case. Refund my 400+ - Bail Bondsmen Near Me - Lawrenceville, Georgia

DO NOT -- and I repeat -- DO NOT -- USE THIS BONDING COMPANY UNLESS YOU ENJOY BEING DISRESPECTED, IGNORED & GASLIT Let me walk you through the absolute circus of incompetence and blatant disrespect I experienced with this so-called bonding company over a holiday weekend -- because if I don't put this out in full technicolor, they'll keep getting away with it. It all began on a Saturday of a holiday weekend, when I initiated the bond process. Now, I expected some delays -- it's a holiday, fine. But what I didn't expect was to be thrown into a whirlwind of miscommunication, manipulation, and outright rudeness, particularly from an agent named Leah, who needs to be retrained, reassigned, or released from duty altogether. Leah was argumentative, dismissive, and downright nasty. And when I tried to ask reasonable questions about the process -- namely, why I was NEVER informed about the security deposit required for non-Georgia residents -- she beat me to start line of getting upset and hung up on me. Repeatedly. Yes, you read that right. A paying customer who just wanted clarity. Apparently, unless you were born, raised, working, living, breathing, and dying in Georgia, you can forget a smooth bond process. You'll need to fork over more money or get penalized for not having deep roots in the red clay. Despite all of this, I sent the money the very next day, trying to remain cooperative. I was told -- PROMISED -- that my sister's name would be put on the list for release within 1 to 3 hours. I waited. And waited. And waited some more. Five hours later? Nothing. No updates. No release. I called. They told me to call the jail. I called the jail. The jail had no idea what company I was talking about. I called the bonding company back. THEY TOLD ME TO CALL THE JAIL AGAIN. Then suddenly, they "needed to figure out what's going on with the bond." As if they didn't already know that somebody on their end fumbled -- or, more likely, deliberately sabotaged -- the process, probably because Leah had a personal vendetta after I dared to question her professionalism. Then final insult to injury? When I tried to escalate the disaster to someone else in the company, I got another condescending, apathetic representative Doug/Derek or whatever his name was who had the nerve -- the gall -- the audacity to ask me, "What exactly are you hoping to get out of this call?" Well I don't know sir, I'm ONLY trying to get my SISTER OUT OF JAIL. I'm not calling for emotional support or cupcakes -- I'm calling because YOU ALL FAILED TO DO YOUR JOB correctly and your agent treated me like trash, fumbled my sisters freedom and Instead of accountability, offered vague nonsense like, "It varies," when asked how much longer the process would take. No empathy. No apology. No urgency. Just vibes and excuses. And when I pushed back -- suddenly I'm the "argumentative" one? No. What you're not going to do is drop the ball, lose the paperwork, miscommunicate with the jail, lie to me about timelines, hang up on me repeatedly, and then slap an "attitude" label on me when I call you out for it. If you care about your loved ones, your money, and your sanity -- RUN. Shaina, the first agent I spoke to, was helpful and respectful. She made sure the bond was properly processed in the end, and I want to be clear -- my frustration was never with her. Debbie -- bless her -- was already swamped, but stopped what she was doing to help me after she heard how poorly I'd been treated by Leah she showed me the kind of compassion and competence this company is sorely lacking! In summary: This company is a masterclass in how not to do business. They lack basic communication skills, customer service training, and any shred of decency or urgency. Disrespectful. Unreliable. Unprofessional. Unapologetic. May this review echo through every Google search inquiry about bonding companies in Georgia. You've been warned. read more

"Worst bonding company ever! They prey on minorities and impose outrageous charges, especially when it's time to return your collateral. They refuse to provide proper receipts, and if you ask for one, they charge a ridiculous 'receipt finder's fee.' They also fail to notify you of your court dates, causing you to miss them, which results in even more fees being added to your case. On top of that, they make you wait for months to get your refund. This company specifically targets minorities and people of color--avoid them at all costs! You're better off going to another bonding company. They only care about people from their own community. The staff is incredibly rude, especially the large man at the Clayton County location. He's rude, unprofessional, and has a terrible attitude. Stay away from this place!. And you pick up refunds in lawrenceville and those ladies specially the one in the back is pure racist! There is a list of people that have found petition against Bonnie company because they are withholding funds from there clients it is illegal and there needs to be internal affairs investigation and criminal charges for these agents who are she abusing POWER and over charging their clients . read more

AA Professional Bail Bonding - They refused to return money, including mine, ignoring complaints and even police involvement. Customers are left waiting weeks for refunds - Bail Bondsmen Near Me - Lawrenceville, Georgia

Completely incompetent and rude. The gentleman who helped us gave us completely inaccurate information. When I called to follow up on the refund he assured us would be forthcoming, he at first told me the accountant was out and said he would get back with me. When he did not, I called again and an incredibly rude, ignorant, argumentative woman answered and proceeded to say we were due nothing. She was abusive and crass and ended the call by saying "f--- you, b----". I called the 888 number to complain and got the first gentleman, who apologized. When I said I wanted to speak to someone about the way the incompetent woman had treated me, he put her back on the phone. She stated that she would file "harassment charges" if I called back. I'm certain she could not spell the word if she tried. What an incompetent, rude, ignorant staff! read more

This office is abusing its power by intentionally failing to notify people of their court dates, leading to failures to appear and forcing defendants to spend thousands of dollars with the bail bonding company. They exploit this system to oppress individuals, especially targeting Latino people, by taking their collateral and charging illegal fees. It is unlawful to charge over 15% and then seize collateral, yet this office engages in these unethical practices. They are not LGBT-friendly, display clear prejudice, and lack professionalism, making them unfit to operate in this field. They falsely claim attorney fees were paid when, in reality, the case was dead docketed due to time limitations, a situation caused by the defendant, not the bonding company. These practices are designed to profit off vulnerable communities, and they are lying and stealing people's hard-earned money. Avoid this place at all costs and take your business elsewhere. Don't let them exploit you or your loved ones. Esta oficina abusa de su poder al no notificar intencionalmente a las personas sobre sus fechas de corte, lo que resulta en órdenes de arresto por no presentarse y obliga a los acusados a gastar miles de dólares con la compañía de fianzas. Explotan este sistema para oprimir a las personas, especialmente a la comunidad latina, tomando su garantía y cobrando tarifas ilegales. Es ilegal cobrar más del 15% y luego confiscar la garantía, pero esta oficina participa en estas prácticas poco éticas. No son amigables con la comunidad LGBT, muestran prejuicios evidentes y carecen de profesionalismo, lo que los hace ineptos para operar en este campo. Afirman falsamente que se pagaron honorarios de abogado cuando, en realidad, el caso fue archivado debido a limitaciones de tiempo, una situación causada por el acusado, no por la compañía de fianzas. Estas prácticas están diseñadas para lucrarse a costa de las comunidades vulnerables, y están mintiendo y robando el dinero ganado con esfuerzo de las personas. Evita este lugar a toda costa y lleva tu negocio a otro lado. No permitas que te exploten a ti o a tus seres queridos. Run away thru don't deserve your money !!!!!! read more

AA Professional Bail Bonding - Women abusing her power only way you wil get your money is if u call the police - Bail Bondsmen Near Me - Lawrenceville, Georgia

DO NOT go throug this bondsman! They're very rude! She hung up the phone in my face when I tried calling about my deposit back. Debbie Laney. Don't use this bails bonds man read more

Please don't use them !!! I attempted to bail my son out last week Saturday. I went in and paid the money and signed everything and they told me they would call me when they signed the bond at the jail . They never called me and when I called the next day they told me their owner said they can't do the bond and would reverse the charge on my card that evening . Since then I have called everyday and they change the explanation to me on why they have not reversed the charging . They have told me they are waiting for the owner .. that they are going to do it that evening .. that they are going to give me a check ... I am still out of my money to bail my son out of jail and don't know when they are going to give it to me . I have since disputed with my bank and going to the GA dept of consumer protection to file a complaint tonite online . I am going to sit in the office on tomorrow on the 4th of July to wait for the manager to appear because I have been unable to get any response from the manager or owner for 5 days now over the phone and this is for 2500 bucks . They are playing with people during a terrible time in your life and I feel soo bad that they can just do this type of thing to people read more

It's not fun to find yourself in a position to post bail for a friend. But, these folks know how to helpfully guide you towards the outcome that will get someone you care about freed quickly. What I really liked: 1. Quick responses. When I called, they always answered by the second ring. 2. Nifty technology. Their SimplyBail web site made every step of the process clear, easy to fulfill, and trackable with status updates. 3. They do what they promise. From beginning to end, they always explained what they would do then they actually did those things. No bait and switch. Just good to their word. What was a little confusing: 1. Many, many names. They operate under different names in different areas of the Metroplex. This Yelp page is one name, they answer the phone in another, their web site is a third. But, they are all the same organization. Not sure why the different names exist. It worried me at first. 2. My case agent was certainly very knowledgeable, but we had a couple of miscued communications that were the only rough spots in the whole exchange. I will accept part of the blame since I was under stress and had never done any of this before. I hope my conversations with her will help her see how important patience and rephrasing things might come in handy in the future with other clients. But, she did do what was needed and for that, I am thankful! read more

I would like to thank this company so much for helping me bond my man out. they were so nice even though i called them so much. the customer service was top tier. They weren't able to update me as much because the jail was so short staffed and moving slow but I was still able to get him out the same day. Their system was so easy to upload my documents needed and also was able to pay online for everything.I value everything they did for me and i am so grateful. THANK YOU! read more

He went above and beyond to make sure I got my car back and he fought to have my warranty cover it saving me $1079

I had used AA professional Bail Bonding to bail my son out of jail back in Feb. The state decided they were not going to pursue the charges and dropped the case. AA Professional Bail Bonds knew this but gave me some line of BS about needing the "certified" copy from the courts which were closed due to covid-19 before they could refund my collateral. I finally was able to get that from the courts and submitted it to AA Professional Bail Bonds 2 weeks ago. Still no refund. I phoned the office and was told it could take up to 30 days to get my refund back. Huh? They didn't give me 30 days to pay it when I posted the bond. How hard can it be to either credit the credit card or simply send me a check? read more

Just experienced great customer service at this bail bonding deal place. Their is a guy there name Mike whom I called initially when needing a bondsman. He immediately checked into everything for me and had me come into the office to fill out paperwork.. The process was easy and simple, he is even more friendlier in person as on the phone. Nothing like great customer service with passion in what u do.. Thanks read more

This Bail Bonding Company is really excellent . Best prices, professional staff, very clean and new and will get you out of jail when no one else will ... I highly recommend A.A. Professional Bail Of Gwinnett.. read more

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The service is horrible, the people are not customer oriented, and they treat people that come to contract with them as criminals. We spoke with Marie and Lori before paying for the bond and neither parties explained anything about subcontracting the bond out because they had no direct authority in Dekalb County. Instead they asserted that they did have the ability to bond for Dekalb County and verbally assured while we were in the office that the bond would have been submitted. They lied about processing this bond numerous times. In truth they charged us a higher fee to subcontract the process to another bonding company. When we inquired about the process, we were directed to call the subcontractor directly. When the subcontractor stated that they didn't have any record of this, we were once again directed by this company to give the sub contractor up to 6 hours for the owners to come into the office sign the bonds and process them with Dekalb county. It is now 10 hours after initially contracting with this company and no is the wiser (they nor the subcontracted bond company) as to the whereabouts of this bond's paperwork or process. ABSOLUTELY UNPROFESSIONAL A A PROFESSIONAL BAIL BONDING! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! read more