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    Asa Autoglass

    5.0 (1 review)
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    2 years ago

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    Cheryl C.

    Thanks Kevin, it always a pleasure taking care of your vehicles!

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    Coastal Glass Works dba Alan's Glass - Waiting area

    Coastal Glass Works dba Alan's Glass

    (8 reviews)

    Dog lover beware!! My first impression of this cute hidden gem was a friendly wet nose greetings…read more I discovered Coastal Glass Works after having a small incident with a rock on the highway. My insurance company recommended me going to Safelite but after reading their horrible reviews I felt like if I went and something bad happen to my car it was my own fault. After searching around and comparing google and other fellow Yelper reviews I discovered Coastal Glass Works. I explained my situation and how I needed to have my front windshield replaced and a possible recalibration and that my insurance would be covering the cost and would they be able to help me. The lady on the phone was super helpful and friendly and let me know the process I first needed to take with my insurance before they could take the job. After contacting my insurance CGW reached back out to me the same day to set up my appointment for that Friday. We ended up having to move it to the following week due to Ian. Gotta love hurricanes! I'm busy during the day and don't have the availability to do a drop off or wait at home for them to come out to me. Which would be a bonus for someone else that may not be able to make a shop visit. They had told me 8-8:30 for Friday morning. I arrived on time and was greeted right off by a wet overly excited brown lab and the owner. There was one person in front of me but I appreciated that he acknowledged that I was waiting and let me know he would be right with me. The front room is small but roomie with seating to the left and a DIY Pinterest desk... I ended up waiting for them to complete the install. I enjoyed learning more about the owner and his sister and I had puppy kisses and snuggles while I waited. The back shop area where the restroom is located is clean and organized. They had me in and out in about 2hr and three other people came and went while I was there with small repairs or fixes but I never felt like they weren't taking care of me. The end result... I no long have a U shape crack in my vehicle and it looks great! The owner went over the paperwork with me which wasn't much considering my insurance was handling it and showed me my new windshield and explained care instructions everything to me. They vacuumed all the glass out of my car and clean my windows. Bonus considering I haven't washed my car in weeks! Lol I highly recommend them for their customer service, follow up and work. I did get a quote on what it would have been if I paid out of pocket. And considering that if Ian hadn't come and they could have gotten me in the same week. It was a overall great deal!

    Received windshield on 3/31 but the first time it rained there was water coming inside of the truck…read moreall the way down the top of windshield. Three weeks of calls, texts and voicemails to resolve the issue went unanswered. It's a shame because I was a repeat customer.

    Safelite AutoGlass

    Safelite AutoGlass

    (112 reviews)

    I wanted to give them a higher rating because of how fast they were, but they left my car a mess…read more There were pieces of glass all over the hood of my car, which can scratch the paint and on my driver & passenger seats, and on my dash. They did get the windshield installed fast and even remembered my rain sensor, that the last safelite forgot about and threw away, costing me $200... I got new wiper blades too, which seem pretty good. But the glass all over the inside and outside of the car is just not cool. At least vacuum it out with a shop vac so people aren't sitting on glass.

    I had completed the online request for an estimate and after finding it an acceptable value and the…read morefact that I was assured of the mobile service coming to my home I scheduled it. Now, after agreeing to accept text communication for my upcoming appointment I was somewhat flooded with several communications of not only assuring me of my upcoming service "at my home", but even they sent a video explaining what to expect when there serviceman arrived and what he needed from me. All of this information made me feel even more assured and expectant of a great service experience. However, the day before all these commitments were to take place I receive a call from their office stating that "not only will they have to cancel my appointment", but I will have to reschedule to come to their facility because they are not able to provide me with the mobile service at my home, for my particular vehicle. Talk about the "left hand not knowing what the right hand is doing". This is just another example as to how communication through "AI" automated systems is flawed. All the promises, all the information, all my enthusiasm to get the work done blew out the window...

    Asa Autoglass - autoglass - Updated May 2026

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