What do you do when your AC goes out? Call Decatur Heat & Air!…read moreWhat do you do when everyone in town has their AC go out? Call around, get blown off, get treated rudely, then wait for Decatur Heat & Air to show up! Which they did. As I told my friends, they installed my original unit. They did the upgrades. They always show up when I call. They always call back. When there is a lot of problems, the owner Sean shows up and makes it right. When they can no longer put a band-aid on it... which they did for like 5 years, LOL!... they offer killer financing to get you through a tough spot. While a few of the new people in the office don't know how to call you back, the ones that have been there for a while, really know to run a good business! Biggest problem, you never call these guys when life is perfect. It's always when your system is overheated in 100+ degree heat, or frozen solid when it's 10 degrees in Texas! Always have patience and mercy, and this company will often reward you well! 5 STARS for making Decatur proud!

Needing my HVAC replaced call was made at 3pm. Response was we need to take pictures. My response…read morewas okay that`s fine I need a third quote to turn in. I sent the estimates from 2 other bids the lady said she would turn into the owner it would be her decision. There return email went to spam. Seems they are owned by some guy with a picture of his hand on the steering wheel saying love my job. Dealing with privately owned business is small claims court in this case. Highly recommend staying away. Isn`t like nothing like it use to be people needed. Might be dependable when it counts, end of the day your not the priority. Pay extra and get service, with a warranty quality product and people that answr the phone that have somewhat of an idea.

We called Meeks to come look at our AC as they installed it Maybe 3 years ago. Their guy came In…read moreafter spending 2 hours diagnosing the problem of why it wasn't cooling. The Meeks guy tells us we need a new compressor a new main board and new valves all which will require us to pay labor for, rather than wanting to even talk about the 10 year warranty on our unit... I called Michael here at Shack and he had Evan over here as soon as possible, honestly. Evan within a short while correctly diagnosed the real problem and was able to find a simple mistake made by the Meeks technician who installed our unit. Evan quickly resolved the problem and got our unit working without having to replace any parts or do any further work. Shack HVAC saved our family several hundred dollars if not more over another local company who was going to try to take advantage of us. Shack HVAC saved the day!! And they were honestly more overall professional and thorough with their customer service and how they approached the whole situation. Theyre the first company in a long time to honestly serve customers and not just take The lazy way out. Thanks Guys!

Our blower went out, and I did not want to use the previous company that we had used to replace our…read moresystem. Michael was responsive, thorough, honest and answered all my questions. His prices were reasonable and fair. On top of everything else, he was a heck of a nice guy. It's been really difficult to find an AC company with repairmen not on commission, or jack up their prices according to the size of the house. Michael gave me a ballpark amount over the phone, which was very reasonable, and stuck to the price. I highly recommend him for his quality work, ethics, and demeanor. He's my go to from now on.

I was searching for a HVAC company that offered a preventative maintenance program at a reasonable…read moreprice with top notch reviews. I can now add my top notch review. The cleaning and inspection was thorough. The service tech, Sebastian, communicated clearly, was polite, and exhibited expertise with absolutely no hard sell. Few things in North Texas are more important than a properly functioning HVAC system, and choosing a good company to keep it that way.

Very good company, technician had my AC running again fast. The technician was very communicative…read moreand nice.

AC unit was making a strange buzzing noise, so I called them and was immediately told they could…read morehave a technician out first thing in the morning. Normally, I would have to wait a week or more to get service if I called somewhere else. Curtis showed up right on time, quickly identified the issue, and was even able to get a 2nd crew member there within 15 minutes to fix the issue. Got quoted a more than fair price, and they took credit card payments at my house. Great company, fair pricing, good work, and Curtis was the man.

Don't waste your time, literally. As others have mentioned, they have a 6-hour window. Bad enough…read more I got a text saying they were on the way at hour 4. Someone finally showed up after waiting for 6 hours and 25 minutes as we were walking out the door. The guy said I can reschedule. I texted and asked when they could reschedule. I received a reply asking how my service went and if I wanted to leave them a review. I replied that I would be happy to leave them a 1-star review. They replied "thank you for your feedback." When I replied asking if I needed to find someone else... they blocked my number. So here is the review they requested.

Fast and professional. I will recommend them to anyone. Anyone that needs quick repair call them.read more

*edited on 4/28/2025** to add pictures that show the copper connection literally melted down due to…read morethe horrible installation from Precision Comfort as well as installing the wrong components ! no wonder why the copper completely melted! Absolutely one of the most absent-minded, boneheaded, obvious mistakes you could make. I only noticed due to the smell of burning metal and smoke. This installation could of burned my house down, god forbid with my kids inside. Used this contractor to come and diagnose my issue. They had to return multiple times over the course of a few days to finally replace the condenser in my outdoor AC unit. The condenser they installed was done improperly, causing the connections/fittings to not fit properly. This caused my AC unit to turn into a block of ice in the middle of hot Texas weather. The fittings/connections from the condenser to the air handler was the wrong type, so they had to come back again. -- An analogy would be, if this was a mechanic shop and they were working on a Ford Truck, yet the manufacturer sent in a Volkswagen engine, rather than talking to the manufacturer to get the correct part sent, they just forcefully installed the Volkswagen engine into a different make/model of a car just to get the job done. This approached ended up causing more problems, money, and time wasted for all parties involved. A little due diligence can go a long way. When they returned, they told me the service visit was free of charge as it was their fault. Upon completing their visit, they had me pay $300 for the visit, even though they EXPLICITLY told me that it was a free service/diagnostic visit since the problem was never originally fixed, AND it was their fault. Normally, before any work gets done, the business tells you about the costs involved and has you sign off on it before they begin the work. This was not the case. They shocked me with a $300 bill that i had to retroactively get removed. More effort and time wasted on my end. This still did not fix the issue. After paying $1500 to Precision Comfort Home Services, my issue was still not resolved. After calling them back and explaining the situation, they then discovered the "real" problem about it being a leak within some piping. That would of been great to know prior to spending hours of my time and not to mention a great deal of money ($1500). When i asked what it would cost to actually fix my REAL PROBLEM, they quoted me again. I responded that I would shop around for a cheaper price, and found many other businesses willing to do the work for 15-25% less of what they quoted me. I asked if they could match the quote and was told "good luck". i am of the personal opinion that this is not how customer service should be handled. Mistakes happen, of course. But when it comes to my HOME and THOUSDANDS of dollars, I want to make sure i am giving my money to people who actually give a shit. Then, the audacity of the owner to text a customer passive aggressive threats at 11:00pm at night because he doesn't agree with a google review. Bad reviews happen from bad jobs. This is one of them. Get used to it and stop harassing customers late at night. Ryan Mudd the technician was wonderful and polite. I can't say the same for the rest of the team. I do not recommend this company at all. Edit: the screen shots maybe out of order but just look at the timestamps and it will tell you the whole story.

Great service and more than fair pricing!! I'll definitely be using them again if need be!!read more

104° outside and 84° in my house. I called and within a couple of hours I have cool air again!…read moreThese guys know their business and are polite and informative.

Dishonest. Do not hire him! Once he installs the furnace you will never see him again. We are…read morethinking of suing him for his poor quality work through small claims court.

From the owner: You'll always be charged a competitive price on all HVAC services. We give you the option to repair…read moreor replace. The jobs not done until you're satisfied. *Air Conditioner Installation *Heaters Serviced *Heat Pump Repair *Air Conditioners Repaired *Coil Cleaning *Air Conditioner Sales *Freon Leak Repairs *Furnace Cleaning *Duct Installation *Attic Venting *Heater Installation *Preventative HVAC Maintenance *Refrigerant Recovery *High Efficiency Models No job is too big or small. Give us a call today to schedule a time for us to come out.