Overall the service here is excellent! The lobby smells wonderful! The rooms are clean and have…read morespecial touches of rock in them. Pool was lovely. They did mess up a food order we had for room service, but they at least fixed the situation. We also got our room service quickly, but if they are busier than usual be prepared to wait. Also this is a great venue for concerts! Overall friendly service, we'll be back!

We had such a fantastic day at the Hard Rock Hotel Daytona Beach! I ordered the blackened fish…read moretacos & the blue cheese tater tots (minus the bacon), and everything was absolutely delicious! The atmosphere was perfect for a relaxing day by the pool with family. What truly made the experience exceptional was the service. Our waitress, Messi, was phenomenal--she somehow managed to take care of everyone at the pool with ease, all while delivering amazing margaritas and maintaining such a friendly, professional attitude. Kirk, who was running food, also went above and beyond by helping me set up our umbrella, which made a huge difference so my grandma and the kids could stay cool and comfortable. Both staff members were super helpful and friendly! It's not often that we come across rockstar service that truly stands out, but these two made our entire day. We'll definitely be back!

My recent stay at the Hampton Inn Daytona/Ormond Beach at 155 Interchange Boulevard, Ormond Beach,…read moreFlorida, 32174, was very poor. As a loyal Hilton Honors member, I frequently utilize the contactless check-in and digital key features designed to enhance guest convenience and streamline the arrival process. My experience at this particular location, however, starkly contradicted these anticipated benefits and fell significantly short of the high standards I associate with the Hilton brand. Upon booking my reservation, I was pleased to receive an email confirming my digital key availability and the option for a contactless arrival. This assurance, however, proved to be entirely misleading. When I arrived at the hotel, I found that my digital key was not activated in the Hilton app. My expectation of a seamless entry was immediately dashed when I was informed at the front desk that I was required to physically complete the check-in process, including presenting identification and filling out paperwork, before my digital key would be enabled. This completely undermined the very purpose of the Hilton Honors contactless program, causing considerable inconvenience and frustration. My attempt to clarify this discrepancy with the front desk agent, Brittany, regrettably escalated into a deeply unpleasant encounter. Despite my explanation and offer to demonstrate my active digital key option within the app, Brittany became immediately dismissive and hostile. She refused to acknowledge my concerns, instead accusing me of being "belligerent" while claiming she was trying to help. Shockingly, she then attempted to cancel my pre-paid reservation, an action that was fortunately unsuccessful due to the advance payment. Such professional misconduct is unacceptable and completely undermines any sense of customer service. Following this disheartening interaction, I requested to speak with a manager Jomarie Villanueva Perez a request that was denied. I subsequently reached out to the manager via email, detailing the issues I had encountered. The manager's response was not only unhelpful but also misrepresented the facts of the situation, offering an empty apology defending the employees actions. No compensation, or resolution for the extremely rude and hostile treatment I received from their employee. Beyond the severe service failures, the overall condition of the hotel was also disheartening. The property appears to be noticeably rundown, and I was particularly dismayed by a pervasive dog odor within the room. The hotel has a pet-friendly policy, which allows dogs for a nominal fee, the lack of proper cleaning and maintenance created an uncomfortable environment. Furthermore, the persistent barking of dogs was audible from neighboring rooms, particularly during quieter hours, further detracting from a peaceful stay. In light of these numerous and significant issues - ranging from the failure to honor core Hilton Honors benefits to egregious customer service and substandard hotel conditions - I feel compelled to advise other travelers to avoid the Hampton Inn Daytona/Ormond Beach. This experience was deeply disappointing and has unfortunately tarnished my perception of what I expect from a Hilton property.

Bed bugs in room 400 on 28 November 2024. I can't imagine a…read moreplace this reputable and costly has bed bugs!

Zero hospitality. The woman at the front desk hates her job. won't answer questions just shoves a…read moresheet in your face and tells you to read it. They Require you to wear a stupid bracelet while on property. We were there for seven days and we were supposed to get service every other day which would've meant three times and we only got service once on time and we had to ask for the second one by making a call. Positive : Lady who works at the breakfast places fabulous and works extremely hard. And she's good at hospitality. Man who works outside does a lot.

Booked a 4-night stay with my husband. Checked in via the mobile app (as I always do, as I am a…read morefrequent traveler and have Hilton Gold Status). Greeted by the front desk clerk upon arrival and headed to our room. We noticed our "free" bottled water wasn't in our room, so we headed back downstairs to get our waters. Clerk asked for our room number and gave us our waters and we went upon our way. We came and went from the hotel multiple times per day every day of our trip and were always greeted by the front desk clerk. We woke up the final morning of our trip, enjoyed the complimentary breakfast, packed up and were going to head to Disney World for the day. Much to our surprise, our rental vehicle was not in the parking spot in which we left it. We proceeded back inside and advised the front desk clerk. She advised us that they towed it away because we didn't register it. We were NEVER asked to register our vehicle during our check-in and various encounters with the front desk personnel. The hotel only had a few guests our last night, so I would think they could have done courtesy checks with the people who were staying to see if the vehicle belonged to them prior to towing it away. We asked to speak to the manager (Roseline). She came to the front desk, never made eye contact, pretended to type on a computer, never apologized for the mishap and promised to look into the matter and get back to us. We are now 8 days later, and we still haven't heard one word from the hotel. I have left several messages and sent multiple emails to not only Roseline but the General Manager as well with absolutely ZERO response. We have spoken to Corporate Hilton who has been responsive however, they have indicated the hotel is required to rectify this situation. DO NOT BOOK A STAY AT THIS HOTEL IF YOU EXPECT STAFF TO BE ATTENTIVE TO YOUR MATTERS.

We had a very nice stay. The pool was unavailable for one evening. It was a customs fault. Up and…read morerunning in the morning. The staff is incredibly nice. Air was cold. Rooms are charming. A little dated but clean. The location and view were spectacular!!! There are also cottages and a campground. We will return.

Brandon who works here in the morning shift needs to be trained how to talk to people will never…read morereturn laughed in my face also this place is nice if it's cheap but there's mold and rude people working here

The two stars are for the location and convenience it is to the beach…read more This really disappoints as a Hilton Hotel. The bathroom, bathtub and sink really needs renovation and cleaning. The water also does not go away at the sinks quickly. Really a cleanliness issue. The bath tub is broken too. Also the hotel can get some upgrade: it's really run down. Swimming pool can get an upgrade too. There is a mini fridge for you to put drinks. The beds are ok but can be better maintained. Carpet can be cleaned better. Will probably not come back to this location. Parking is $55 for valet. Opposite outdoor parking is $35 with in and out privilege and $25 per day for no in/out.

My wife and I stayed here for a couple of nights. We were in Daytona Beach to attend her nephew's…read moregraduation from Embry-Riddle with the ceremony being held across the street at Ocean Center. The location was perfect, on the beach and directly across the street from the Ocean Center where the graduation ceremony was to take place. However, this hotel has definitely seen much better days! The furnishings were tattered, the toilet made this loud ear-splitting sound when flushed, and the windows probably have not been cleaned in ages. We paid just under $630 for an ocean view room for 2 nights with taxes and fees, including a $35 a night parking in an uncovered lot across the street. I expected better from a Hilton property! This is one of those "one and done" hotels for us. I don't mind paying a decent chunk of change if the quality of the accommodations justify it, but this place does not. It's like the management doesn't even try to improve guests' experience since they "know" people would book a room for the convenience of the location.

Stop the second hand smoke in the pool and on the shared balcony. It is everywhere and all the time.read more

Check in time is too late in the day. Office staff was rude."Denise" was argumentative and rude…read more Rooms were clean however, my things were gone through while I was out. There is no safe to lock valuables. Only one car allowed which we were not made aware of until we arrived. Too bad that one bad apple ruins it all

The staff here are very polite and attentive. The cleaning staff will clean the room every other…read moreday which isn't too bad when you request extra towels. I believe Longboard might be the only tiki bar on the beach that is located on the premises. The best part is that you are steps away from the beach. There is a laundry room on site but the dryer was broken when my fiancé and I needed it. There are also amenities, snacks, and alcohol for purchase in the mini store.

First and foremost, I have to give five stars to the staff that took such great care of us. We had…read morean issue with our neighboring room and the noise level. The folks in the adjoined room were there to party, we were there to relax. You can hear almost every word people say, because the doors to the adjoining rooms are not very well insulated. The night staff was extremely responsive and made phone calls to the room which seemed to quiet things down a little bit. The next morning, the situation was tense and management reacted and promptly moved us to a different room. Thank you Becky!! They saved the day. This hotel is a great beach location with a fun tiki bar with a great happy hour. Rooms are clean and well appointed. If you value your peace and quiet, make sure you do not get a room with an adjoining door. Breakfast was a standard Hampton breakfast, but it was included which we enjoyed. 2 stars were deducted because the pool is an absolute free-for-all. We had a balcony room overlooking the pool, and for two days watched random people show up, enjoy the pool for hours and steal towels and leave. Not once but several times!!There's no one that monitors to make sure that the pool is hotel guest only. We felt like this might be a safety issue.

Husband and I checked in, went to our room which had a broken lock on the door handle. Inside of…read morethe room smelled so bad it gave us immediate headaches. Returned to the front desk, Melissa did not have another room available for us. We asked for a refund of our upfront payment and Melissa, manager, said she. cannot refund and we would have to contact the manager who was not on site. We will not get a refund from this dump of a hotel. We will never reserve another Sleep Inn ever again. This hotel is dirty and has transients hanging around. Someone smoking the jazzy cabbage out front. Those red flags should have been our first indicator things were going south, but we had just traveled 24 hours to get to Florida and were very exhausted.

giving it one star was probably too much from the second we…read morestepped off the elevator the odor of marijuana was repulsive! i guess smoking marijuana is ok in the rooms just not cigarettes as it is a non-smoking facility!!! the "breakfast" consisted of rotten fruit. i contacted corporate they say contact the individual hotel, which i have done 3 times and zero response! HORRIBLE!

We stayed in the north tower. Our unit (703) was very dirty. Definitely needed a deep clean. The…read moretile by the living room patio door was cracked and moved when you walked on it. The patio door from the bedroom was very difficult to close. The rug was very dirty, remove it or clean it. There were bugs in the light fixture. The grout was black and obviously painted over in one of the bathrooms. The pool was closed, which we were notified of one week before our trip. The best part was, arrangements were made with the resort next-door and we were able to use their pool. This resort was not up to Hilton's standard. Needs a definite remodel. The front counter staff members were very nice and accommodating when we needed things. Towels were replaced promptly and garbage picked up as there was no garbage shoot in our building.

Add some type of light breakfast, currently nothing is available. You have to walk down the street…read more There was no coffee or cold water available.

I wanted to extend my weekend while in Daytona so I found a reasonable hotel, Spark by Hilton, in…read moreOrmond Beach. It was more of a motel as the doors were on the outside. But you had to use your room card to get into the building to access the elevators. I had an oceanfront room on the 7th floor with a small balcony. I enjoyed my night in Ormond Beach more than Daytona as it had a slower pace and was quieter. The room was a nice size but the bathroom was teeny tiny. The bed and pillows were comfortable. The chair beside the bed was comfortable as I sat in it for a while watching TV. But if you're looking to do some work at the desk it only offers a pull-out stool which was stored under the desk. The free breakfast Sunday morning wasn't much. There was no hot bar or waffle maker. I grabbed a bagel, toasted it and added some strawberry cream cheese. They also had cereal and muffins. I loved that checkout was at 12:00 PM! I got up just after sunrise put on my bathing suit and hung out at the pool for about an hour, grabbed some rays before eating breakfast, taking a shower and hitting the road for home. I would stay here again but probably only for one night.

Checked in on a Wednesday evening and the desk clerk was very friendly and helpful. It was our…read morefirst time staying in Florida. We were given a room on the 7th floor facing the ocean. It was an amazing view! Room was clean, continental breakfast was fresh and the hostess was also amazing. We stayed 3 nights and 4 days before our cruise and enjoyed every minute. While it's not a modern hotel it is clean and the staff is friendly and always willing to help. Thanks for a great first time experience!