I've been with Commerce Bank for 22 years. I love the Leawood location. Kevin Snow is my banker and…read moreI met him 22 years ago. He likes all of his customers and makes sure they are satisfied before they leave the location. I bring them cookies so they will know I appreciate their service.

Fucking suck. Put money out of my retirement in. They said it would be on hold for 6 business days…read more I'm on day 8 still hasn't went through.

After being a customer for 15 years Security Bank aided Straight Talk wireless in ripping me off of…read more$250. Before Xmas 2025 I ordered a locked Iphone and 1 month service. Did not arrive. Call center for Straight Talk in a foreign country. No help, no order number, no invoice, nothing. Went to Security Bank and was told no problem but I needed to wait 30 days to report. I purchased same thing at Walmart since it was Xmas gift. After 30 days I went in to bank and filled out affidavit. A week later Security Bank sent letter saying I was denied and was just out the money. What about the month of service for the phone that was never received nor activated ? Sorry, you are just out. What kind of bank does that to a 70 year old long time customer? You have zero protection if you use Security Bank debit card. My new bank said that should never have happened.

I would like to thank PJ at the Woodland office for helping and going above and beyond with my…read moreaccount.

Great first time experience! Had been searching for a neighborhood vs. corporate chain bank where…read morethe employees know your name vs. "next".

I will start out by saying I do not have a personal account with Country Club Bank. I have had…read moresome interaction with them through churches that I have been a member, and for whom I have served on financial committees. This location in Shawnee is one that we use at my current place of worship (Journey Community Church). I have to say, despite the ostentatious-sounding name, Country Club Bank has left me with the feeling of that old, family-friendly, neighborhood bank time and again. They are very nice people, easy to work with, and even remember my face for the infrequent times that I happen to walk in and actually need something. Not a lot of red-tape or trying to act like they are some big-player in the banking world. If I lived a little closer, I would make this my personal bank, as well, and invite anyone who does live close to check them out. They sure beat the service I have received at Commerce Bank or UMB.

I have been with these fabulous people for 30 years ! I wouldn't leave them for anything ! It's a…read morefamily there ,I'm proud to be a part of . Chrissy , that's my banker , she will anything possible to help you . They all go out of their way to help you . I learned Credit Unions and Banks are a bit different . I have never felt like a number to them . I will never leave them . If you are looking for a change , KU Credit Union in Shawnee !

To the staff member of U S Bank of this morning working at the Shawnee Mission Parkway location-…read more after you initially failed to greet me while in the drive through and asked me what I needed? I stated to deposit money and receive two pup treats as we do about 3 times a week. You sent the deposits back without the dog treats and when I sent the carrier back in and called you - you were extremely rude and stated that you were the only one working and I could wait or come in to the lobby as you had a customer in front of you. I stated that I would not come in due to my dogs being in the car after telling you that your behavior was very rude. You then sent carrier back with nothing in it. This is completely uncalled for! There are others who work at this branch who have been the ONLY workers and have displayed grace and appreciation for my business. You are working in the wrong field - it is NOT client's fault that YOU can't handle your frustration. I pray management addresses this with YOU today!

Subject: URGENT: Formal Complaint Regarding Account Mismanagement - [Your Full Name]…read moreTo the Branch Manager, U.S. Bank (Shawnee Mission Pkwy): I am writing to formally express my frustration regarding a series of recent account changes and the lack of professional follow-up from your branch. The Issue: This past summer, my savings account was transitioned to a "Smartly Savings" account by your staff. I was told this would be beneficial due to interest rates; however, it was never disclosed to me that this change would eliminate the fee-waiver benefit previously provided by my U.S. Bank credit card. I have been charged maintenance fees as a direct result of this lack of transparency. Lack of Resolution: On December 30, 2025 (2 weeks ago): I visited the branch and spoke with a female teller. I was told you were unavailable, but that she would relay the information to you for a fee credit. During this visit, my checking was also moved to a "Smartly Checking" account. On January 14, 2026 (Today): I returned to the branch and was told nearly the exact same thing by a male teller--that you were out of the office and he would "get back to me." Required Action: As a long-standing client with multiple accounts at U.S. Bank, I find these business practices unacceptable. I am requesting the following be completed by Wednesday, January 21, 2026: A full reversal/credit of all maintenance fees charged since the transition to the "Smartly" accounts. A definitive confirmation of my account structures and how fees will be waived moving forward. A direct conversation or written response from the Branch Manager regarding the status of these corrections. Please consider this my final attempt to resolve this at the branch level. If I do not hear back by the date above, I will be forced to close all of my accounts and move my funds to a different institution. I look forward to your prompt response. Sincerely,

I stumbled into cornerstone bank and was greeted by a tall guy named Ken. He interrupted what he…read morewas doing and very patiently answered all my questions. I don't remember many times when I've gotten such an enjoyable feeling upon first meeting a businessman. I am considering business with their bank. Robert Q Smith

The exceptional service provided by Jonah from Cornerstone Bank's customer service team not only…read moreresolved my account issues efficiently but also made me feel confident in the bank's ability to deliver a superior banking experience.

This Wells Fargo bank has provided me with exceptional service for several years now. Every time I…read morewalk into this bank I'm automatically greeted by a warm friendly face. I recently had a somewhat complicated situation with my checking account. Employee Laith Alabidi stepped in to help and was very knowledgeable and professional. He then followed up with me the following morning to let me know my checking account complication was completely resolved. I highly recommend this Wells Fargo bank and their employees. They will definitely exceed your expectations!

The person I spoke with on the phone was very kind and helpful, but when I asked if someone could…read morewalk me through how to upload transactions into QuickBooks, I was told it required a cardholder to be present. What I really wanted to know was something much simpler: whether your online system can be integrated with QuickBooks Desktop, and if so, how easily. I wasn't asking about a specific account just the general process and whether it was possible. I work with small businesses to help them start, grow, or even close, and part of that is making sure their financial tools actually work for them. One thing I can say with certainty is that Wells Fargo is not a credit card I'll be recommending after this. Again, your phone rep was very nice, but the QuickBooks team apparently isn't allowed to speak to anyone who doesn't already have an account. My client isn't going to spend 30 minutes navigating a phone tree just to end up more confused than before. At this point, I'll be strongly recommending they explore another credit card option. Kim

The tellers at this bank are wonderful, but I'm not pleased as a whole with this bank. They take…read moreDAYS to deposit funds. Just this week I had an instant deposit from Amazon and it still has not been posted to my bank account. I looked this morning and a Direct Deposit sent Thursday isn't in my account. I will be finding another bank at this point.

I recently moved from my home in Shawnee, and the one thing I miss the most, is MY bank... FNB, at…read more63rd and Pflumm. I still have my accounts at FNB, along with my, safe deposit box. . The tellers are the friendliest you'll ever meet and always provide the best of customer services. FNB is an hour away, but if I go into Shawnee, I will most usually stop in to say "hi", especially to Nora. You can't miss her .. she's the one with dark hair and the biggest smile.

After 20 years of having an equity line of credit on my home Bank of America said they are closing…read moremy account. My home has been paid off years ago. Anytime I use the equity line it is short term. Just a few months. They want me to requalify. The home is worth twice what the equity line limit is so there is no risk to the bank. I keep over $20k in a the bank making less than $10 a year for a no fees account. I just saw that I was charged $90 for my credit card. I have already started moving my money to Fidelity where I make 3.75% on my money. After 55 years at Bank of America I say, "YOUR FIRED".

Brought a check scanner out to find out if we needed to return. The lady was so rude. She would not…read morelisten to me. Told me to call customer service number on instructions. There was no customer service number. Went back in and asked for manager. She said she was the manager. I could wait 45 minutes for a banker if I wanted to wait. If she was the manager at this location they are in trouble. At one point she even rolled her eyes at me like I was stupid. I would never bank there. She was too busy to help a commercial account customer how would she treat a individual customer account holder.