Wow, I've been taking my son here for the last 5 years or so. I was concerned that the practice has been sliding for years and that Dr. McHugh (my son's doctor) left the practice. After a 3 minute call with their receptionist this morning, I was taken aback by the lack of professionalism or courtesy. My kid is the light of my life; I'm not about to send him to the sadistic land of needle torture unless I know that ANY level of compassion or empathy will be present. To the receptionist who just lost our business today: empathy is the ability to understand and share the feelings of another. You can't be successful in a customer-facing role without it. Perhaps find a role where you can be happy? read more

Unfortunately, the staff at the front desk are not welcoming or professional. They are curt, seemed overwhelmed, uninformed about their own policies, and were noticeably rude during checking in. This was not only disappointing but also added unnecessary stress to the visit. We were called 5 minutes before leaving for an appointment that the insurance had changed our PCP and they would not bill to our insurance. We had a similar issue last year, and they refused care to our children. If I could give zero stars, I would. It's not worth the heartbreak of listening to my child cry for over an hour while we tried to get insurance to give us a "reference number" that only Arvada Peds seemed to know about. No notice prior to making our same day appointment with the nurse (who deemed my child's illness severe enough to be seen in office). While I love our provider, I will not return to this practice. read more

Disappointed in this office. I've been taking my three kids here since my son was born over 12 years ago. They do not allow for more than 2 checkups per family at a time. I have 3 kids, and I'm not allowed to make back to back wellness appointments for all 3 of them - which means I have to go in on 2 separate days. In addition, the practice does not support family choices and Parent's intuition. My 12 year old boy was also asked if he is attracted to boys or girls. How is that a doctor offices business?!!! They're overstepping family values and decisions. Do not recommend. read more

We see Dr. McHugh and have been very happy with our experience there. We're always able to get in when our daughter is sick. I like that they're conservative in their approach and don't over-treat, but each time my daughter has truly needed it Dr. McHugh has prescribed the right course to get her healthy and happy again. read more

I really don't have any positive to say. The office is worn down and uninviting. Office staff is unhelpful and unfriendly. Billing always sends us a late inaccurate bill. Today, waited over half an hour to see PA. She was accusatory of not getting our child's 5 year old shots (we did in another state). Then continued to take it out on us with her own frustration of not having that record. Little things like wishing our child a happy birthday wouldn't come out of her mouth. Gave advice that was contradictory to specialist at Children's Hospital. We gave them a year of our service and will move on. There's only been one visit where I've felt positive walking out, the other times left feeling defensive and frustrated. I don't understand how this place stays open frankly. read more

Extremely rude staff. Will be switching to a new pediatrician due to terrible negligent experience

I have never had anything but an exceptional experience at the clinic. My children see Dr. Abby and they like him. Always engaging and not super late to appts (they are doctors. I get it. The best ones spend the most time with their patients which takes time and isn't guided by a 9 to 5. They don't make them like that anymore). The front desk staff has always been super kind, helpful, and responsive. PA and Nurses are great. I do see a lot of the other ratings, I've read them, and those have not been my experiences. read more

Arvada Pediatric Associates - Pediatricians Near Me - Arvada, Colorado

The front desk is very rude and had a hard time even answering my simple question. When I tried to confirm with her again, she was acting like I was retarded and then kept repeating " like I said , like I said x 10 times " to me, are you freaking kidding me ? Seriously to have someone as rude and impatient as her to run the reception is crazy! read more

I would not recommend Arvada Pediatrics North. Front office staff is rude and not welcoming at all. The place is run down and not welcoming. Also their technology is very very outdated. They act like treating your kid is an inconvenience to them. Most of the links on their website are broken and they just did a poor rollout of a patient portal and you are not even able to get medical advice from a doctor in there. I hope this place can get the help it needs and someone to help revamp their website and their patient portal. read more

The front office is really abrasive and rude. Of the 3 encounters we've had with the office, they've been overly rude each time. Dr. Abbey is really nice, but the rest of the staff (front office and especially the check-in nurse) are the reason we will not be returning. read more

Absolutely horrible customer service at the reception. Very rude, difficult, and disrespectful. Doctors and PAs were good though.

I have had many receptionists be very rude to me. My daughter is 14 and has been seeing Dr. Mercer since her birth. We love Dr. Mercer. Unfortunately, the consistently rude front desk has forced us to find another doctor. Today I called to be walked through their online portal for the first time. The receptionist sat the phone down and I heard her say, "this is like walking a 3 year old through the portal." Makes me very sad that anyone would talk about another person this way. There are plenty of good pediatricians in the area. read more

I have four children and have been at this office for about a year. It is pretty run-down, the cabinets have fallen off the walls and they have not replaced any doors, so you can see how messy it is. The front desk is rude and not interested in helping, when I called to get strep tests for my kids, she said she could get them in 4 days from now, because she was "very, very busy." This office is understaffed and it shows. read more

Love these providers! So happy with our kids' pediatric care from both the PA and doctor. Dream team

I have been going to this pediatrician for almost 6 years now and always had a wonderful experience. The doctors, nurses, and PAs are so wonderful! I've never had to wait for long and feel like they respect my time and are always so thorough. I'm so happy they are close to my home and they always find a way to fit us in when something comes up. Both of my kids love the fish tank in the front too which is a plus. :) read more

Front office staff are rude and never know the answers to anything. Everything is on paper, there is no way to do business online so we are constantly calling to pay bills, make appointments, confirm appointments, and figure out why I am always being charged for annual physicals that should be free. Such as waste of time to be a patient here. The floor creaks, the paint if peeling, the rooms are dark, my kid thought it was a haunted house because it is so run down. But the worst is that the doctors spend 5-15 minutes each visit just chatting - which would be fine except they charge you for it! During our last visit, the doctor told us about her European vacation for 10 minutes and that cost $70 worth of time. I am done with this place. There are many other pediatricians that have modern online systems for booking appointments and paying bills. There are many other pediatricians are aren't shady about billing. I am firing this one! read more

The doctor was great however, first impression with first visit was not welcoming. Even scheduling the appointment was a rough go! They asked for no insurance information and didn't say anything about new patient forms on the website. Receptionists was not polite in the least, in fact she was absolutely rude upon arrival body language and tone. Nursing staff didn't seem very welcoming while working with children or even interacting with parents. Upon this first interaction with office staff I think we will definitely be looking for another new provider, which sucks bc the doctor was absolutely amazing. read more

ASBOLUTELY AWFUL!! The front desk will argue with you the entire time you are on the phone with them! They don't have enough Doctors so they outsource PA's that aren't from the area so can't recommend any place to take your child to for help or assist you will questions. Have misdiagnosed my daughter 3 times. Once was COVID and once with a severe Sinus infection that they should have caught. I would not recommend to any parent to take your child to this place. read more

We had a hard time finding a pediatrician we liked when my son was born. I'm am so happy we found Arvada Pediatrics! Dr. LaBlanc is so amazing with my son. They always fit us in at the last minute when needed. We love it here! read more

We have been coming here for the last 8 years or so. For the most part doctors are good. Nurse or doctor assistant Terry is absolutely terrible. Not sure how or who even hired her to help with children. Terrible attitude and you can tell she hates her job and the children. So why are you at a "pediatric facility?!? Make sure to check your bill's especially during wellness check ups as the doctors try to gouge you and your wallet if you ask a question other then what THEY ask you. Convenience of the location and the doctor is what kept us going there. Front staff Khloé is Rude! Making an appoint with her is like your asking her to bend over backwards. Ahhh sorry I am asking you to do your job YOU signed up for. We have left this office for their attitudes. It's not worth the headache. read more

Dirty inside!!! Don't bother with a parking lot check-in when you can't disinfect your exam rooms properly and staff members never perform hand hygiene. Avoid, avoid, avoid. My child is and I both tested positive for covid after our first appointment here. It was the only place we had been in 2 weeks due to immunocompromised state, and we're fully vaccinated. Provider and medical assistant both handled my child without washing or sanitizing!!! And the high touch surfaces were visibly dirty when we got into the room. read more

Wonderful practice, staff is helpful and friendly. We are new to Arvada and they really helped us get settled into the practice. Physicians are engaging and kind. read more

This used to be our pediatrician. We went here on a recommendation. My cheif complaint is that every, single time we went we had to wait, and wait, and wait. Plan to be there 2 hours for a basic appointment. Stinks when your kid is healthy and you are sitting in the waiting room for an hour with a bunch of sick kiddos. Also, I constantly felt judged--the doctor said things like "It's unfortunate that your child has to be in daycare--I chose to wait until my kids were older to start working" and "it really would be better if you were still breastfeeding" Also, if you have a sick kid you have to call in, have the nurse call you back and then they decide if your kid is sick enough to be seen that day. They are overbooked with appointments as it is Found a new pediatrician (Indian Crest) where I never have to wait, can get my kid in the same day--and feel valued as a customer read more

The doctors we have interacted with at Arvada Pediatrics are both friendly and insightful. Sarah Mercer is amazing, but when we can't see her due to a same day sick visit, all the other doctors at the practice also seem to have similar bedside manners and attention to detail. Good at explaining things to me and have an easy manner with both my children. Specifically, my daughter had some urgent issues last winter and Arvada Peds (not the urgent care facility) recognized the underlying, treatable cause to avoid those rare, but scary, situations. The front office staff has always been pleasant and polite to me and (more important to me) efficient at doing their jobs: my chart and paperwork is ready when I check in, and the help me when my hands are full of sick kid. A google review mentions the building itself is dingy. It does look older, but I have always found it to be clean and well maintained. I also appreciate that they have a smaller potty bathroom for children that are learning that skill. I have highly recommended this organization to friends looking for a new pediatrician. read more

Another great visit to Arvada Peds! Our little guy was complaining of ear pain and sniffles. Our pediatrician is Dr Abbey. He is fantastic and we are very thankful to have him as our pediatrician. He's pragmatic in his diagnostic approach to treating ailments. He is pro-vax and open to staging shots over time. This time we saw one of the PAs, Kerri. She was really good with our little guy! Much appreciated. Great facility. We've had great experiences during every visit starting from our infants 1st. read more

I really didn't want to give Arvada Pediatrics a negative review, but I have no choice. I need parents to know how bad they are. It took them 6 months to send my child to a specialist. They kept claiming that my daughter was simply constipated. Just give her Myralax and it will work itself out, but it never did and the amount of blood in her stool just kept increasing. They also told me that it takes toddlers about that long to get through constipation. No, total BS. In that time my daughter developed 6 palyups in her large intestine, she also wasn't growing and was losing weight. Why would they put us through that? Insurance money? I just don't understand. I know she'll never go back there. Before this, my daughter caught some rare virus and I had to take her in quite frequently to check her urine for blood. Somehow they found blood each time, and informed me that they were sending the sample to the lab for more testing. The lab never found any trace of blood. In between the time of the phone call and the time it took for the lab produce the results, I was a complete mess. I was scared to death that my child was going to have life- long kidney issues. Now what was this? I should have known they were horrible then, but I went back anyway. What an absolute mistake. So what they have some deal with their lab to send in every sample they collect. Forget about how it impacts the family's psychological well- being, as long as they're making money it's ok. I was constantly in tears. It was hard to think, work and function in general. The mental anguish caused me to lose my job then. My boss at the time lacked empathy and compassion and piled on even more stress, so I walked. I've never quit a job before. I was so far gone I didn't even think of going to HR before hand. To top all of this off, one of their receptionists is incredibly rude. You work at a pediatrics office. Leave your attitude at home! But what do I care now. I'll never see your stupid face again anyway. In conclusion, your child deserves better care then this place can provide. Please save yourself from going through what i went through and take them somewhere else. What really upsets me is that they have good reviews, even on angie's list. How? Was i singled out to be tortured by them. read more

I find this place to be great. They are always very friendly, caring, and thorough. Dr. Abbey has been our family Pediatrician for many years and he has taken great care of them. If you need a last minute appointment, they have always fit us in and the wait times are fast. The office is very nicely decorated for the kids. I love the fish tank. Highly recommend. read more

First off let me start by saying this 1 star is not for the doctors, nurses, PA or MA at this office. All the medical staff has been wonderful! It is their billing staff, receptionists and scheduling staff. To make a long story short, we had a long confusing issue with insurance billing. The billing team lead was incredibly rude, kept saying "I'm happy to explain how this works" or "that isn't how it works" numerous times as I had been told something different from our actual insurance. Fast forward months, it's time to schedule both our son's wellness visits. We couldn't do so because of a small balance on our account. Note I he just paid $100 few weeks prior. Asked if I could pay when we came in that day. nope!! They withheld us from being able to bring our kids in for care for $100!!!!!!!! Talk about disgusting. Again, it's all how things are taken care of. If someone would of kindly mentioned it I would of paid in full no problem. Its the fact they continue to have such a sassy tone and rude tendencies! We are done. Pushed to our max. Sad because our doctor was amazing! read more

We have been going to Arvada Pediatrics since 2010 and we love it! We see Dr. Abbey and Kerri and always have a great experience. Super friendly staff and great service. read more

Honestly this was a terrible doctors practice! They have no respect for our time, for our first 2 visits we were waiting to see the doctor for 30 minutes, but they have a sign saying if we are more than 10 minutes late our appointment will be cancelled. Then we were there for our 2 month check up for our son and as first time parents when we see something has changed we want to be able to speak to those things with the doctor. Well our doctor jumped to conclusion and thought our son had covid, made us do a covid test on him a 2 month old, and although we said we DONT GO ANYWHERE OR SEE ANYONE she just thought everything is covid. of course he was negative. And instead of discussing what we wanted to discuss we were just shooed out of the office through a back door. I understand that everyone is scared of this pandemic but maybe you look at the fact that we are first time parents and have questions and concerns about changes in our baby instead of just assuming its covid? Also when we called to reschedule we should have been given next day appointment and instead they rescheduled for 2 weeks. So our sons shots are now 2 weeks off from where they should be. Now when we get to our appointment apparently someone was supposed to contact us about them changing our appointment time and no one ever did. So we got there at the time that was originally scheduled only to be told we would have to come back for an additional appointment. Honestly this was a mistake on their part and if they screwed up then they should have fit us in for the entire appointment when we arrived. Again this is an example of them having no respect for our time wanting us to come back instead of just fitting us in. Not sure why people like this place because it came highly recommended and honestly it was terrible. read more

I want to start out by saying that I have not had any issues with any of the nurses, PAs or doctors at this practice. I am extremely disappointed in their handling of the Covid Vaccination rollout. I scheduled my kids for their first shot, which went without incident. I had heard about other pediatric practices making a big deal, balloons, cheering etc.; this was pretty blah, but got the job done. At the time, I attempted to schedule the second shot and was told nothing was open at that time, but more options would open up soon. I have called repeatedly to get a second shot scheduled and Arvada Pediatrics not only does not have anything available, they do not have a plan. They also have no resources to share besides "call around". I understand that the vaccine supply issue is "out of their control" but it would make their patient's families feel more cared for if they at least could provide some options besides "call around". read more

We are new to the area, and I was not looking forward to finding a new pediatrician for our daugther because we loved our old Pediatric group. Boy did we luck out! We got in to see Dr. LeBlanc as a first-time patient on the same day, and she spent almost an hour with us! She was so thorough and sweet, and our daugther loved her. We have definitely found our new pediatric practice, and we are thrilled! read more

My son was very sick with just a pain isolated to his right side. That was throbbing and hurt so bad he could not eat. We took him in to the doctor we had did our research. Plus his dad had the same exact thing happen with same exact issues.which was appendicitis. When at the doctor we told them it was appendicitis related 17 times while in the doctors office. We were told to give him anitnausia medicine?? Which he was not nautious!!! Told it must be a bug! Any way after taking him to the emergency room later to find out it was ???? Appendicitis!!!!! Unfortunately doctors do not listen or just dont have the knowledge to be in that position. Makes sense to me why they call them PRACTICING physician's. Well glad we diagnosed him right to keep our son alive. Since there was zero help from arvada pediatrics. I'm guess they do good as long as your kid is healthy but if there is a major issue trust your gut as parents and dont let there lack of knowledge almost kill a child. Im so glad they didnt burst. Good note he had his surgery got his appendix removed and cried thanking his dad for diagnosing his problem correctly since the doctors were untrained. Just seeing his tears then his smile saying to his dad thanks so much for knowing what to do I feel better now. Hope this helps someone in the future when they have a sick child to trust their gut and dont listen to a poor diagnosis dont take nothing is wrong for a answer. read more

Our experience was awful. We chose them based on proximity to our home. We took our newborn there for first appointment and the nurse was hacking up a storm coughing and claimed she wasn't sick. The doctor was also not very welcoming. We got the feeling they were just doing their job instead of genuinely caring for our child. The nurse would come in and rudely interrupt us with the doctor to ask questions about other patients. We will not be going back! I was concerned for the health of my newborn just being in that place! If you care about your child, you won't go here either. read more

I had such a bad experience finding a pediatrician. I didn't think I would ever find someone I felt comfortable with. Then I met Dr. Leblanc. She was amazing! She handled my daughter like I would, she wasn't judgmental, she didn't push me to do stuff I didn't want to, and she respected my choices as a parent. If she felt strongly she will voice her opinion and I hear her out but no shaming because of a choice I made. I really hope my daughter gets to have her as a forever pediatrician! read more

My children have been going here since 1998, first with Dr. Weiss at the north office, then with Dr. Starbuck at the Broomfield office. These doctors and nurses are the best, they care about your children and get to know the families so they can be involved in their care. Lara is the BEST, both my kids request her. I truly appreciate Arvada Peds! read more

My kids had both been seen at Arvada Pediatrics since they were newborns. They had a great doctor who retired a few years ago. Their care under Dr. Weiss was excellent. The only issues were that they did not want to manage my son's ADHD and farmed out that responsibility to a Psychiatrist. I'm not sure it was appropriate for them to require my son who had no other issues than ADHD to see a psychiatrist in order to be treated with medication. They did the same with his Asthma. I wasn't thrilled at having to see three different doctors to take care of my son's medical needs. The care after Dr. Weiss retired was never the same. THEN......16 years later we were "terminated " from care at Arvada Pediatrics for no reason. I called for an explanation of what "terminated" meant and was told that it was a doctor made decision to terminate all care provided at Arvada Pediatrics. There was no reason given and was adamantly told that no reason would be provided. WTH! 16 years and "terminated" with no explanation. Unacceptable! read more

Very unhelpful. I've been trying to get a referral to see a specialist and they've taken weeks to do so. Obviously their patients' health are not their priority. It's a shame. read more

After 3 disappointing interactions out of 4 we pulled our newborn from care at Arvada Peds. The first appointment went smoothly and we found that Dr Mercer was kind and wonderful to work with. The problem with this place is that they seem to be too busy to actually give you the care you need with the amount of staff they have. The staff is actually wonderful which is why we chose them to begin with. We have had issues with scheduling, issues with waiting an hour for an appointment we did have scheduled, and issues getting our baby in to see someone when he needed same day care. The communication has been less than desired which is why we will not be going back. I am so disappointed because I did want to like this place but I am not willing to put my child's care at risk because they have too many patients and not enough doctors. A lot of my neighbors had recommended Arvada Peds but they all go to a different office in Westminster. read more

After a terrible experience with another pediatrician, we came to Arvada Pediatric Associates on a strong recommendation from a friend. I've been taking my two children here for 7 years now and am always impressed with the care we receive from Dr. Leblanc and Dr. Abbey and all of the staff here. Both my children have had some difficult issues and having Dr. Leblanc call personally with follow-up results and patiently answer all my worried mom questions is invaluable. They've always been able to squeeze us in when we needed a last minute appointment. And though the building may not been fancy, it's been recently renovated to have a more spacious waiting room. (And my kids are always eager to see the fish!) read more