I had work done on two vehicles. First off, the loaner program made the repair costs much more…read morepalatable. They stand by their work and even paid for my tow when a tough repair failed. I don't like to pay for replacement parts from the dealer (which appears to be the rule in this area of Maryland) but in this case it worked to my benefit. As for inspections, I have heard the same story about just about every repair shop. While I appreciate the level of scrutiny, it appears like a one time chance to obtain a lot of work. Coming from a neighboring state , I was naive as far as the costs and the 30 day requirement for findings to be resolved. A lesson learned the hard way. I have found the Walt Eger team to be responsive to my needs and to provide timely informative updates.

I came here 2 years ago, had the best experience.everyone was so polite!…read more this year I came back I had gave them some time so I call them 3 days later to see if I am cover by my warranty to get my car fixed and I didn't catch her name but ask for updates with my car she got really smart and said " what do you want that was very rude! James is at the front desk never called or gave me any updates, my car was there for weeks, He saying that my warranty should have called me but my car IS AT YALL SHOP, y'all have the details but James act like he don't understand things and really don't know how to talk to customers he is very rude ! I couldn't get it fix so I wanted it back to my house, So I TOLD THEM A DAY BEFORE that the tow truck is coming in the morning, I called James and I told him is my car ready and clear for the tow truck to get it and he said YES! So they waste the tow truck money and time because they throw Snow and and it freeze into ice on me car and around it and I had to call another one and I gave them some time told them to call me when I they are done so I can get another tow truck! So I called back James was like we been clear the ice off your car and I told him why u didn't say another, THEN HE JUST START LAUGHING THEN THEY THOUGHT I WOULD NOT KNOW BUT IS A BIG DENT IN THE BACK OF MY CAR THAT THEY DAMAGE! OVERALL BAD EXPERIENCES, JAMES JUST KEEP LAUGHING MAKING ME UNCOMFORTABLE AND I TALK TO THE MANGERS ROB AND HE JUST LAUGHING AND PLAYING AROUND JUST A BUNCH OF UNPROFESSIONAL CHILDISH PEOPLE DIDN'T GET APOLOGY OR ANYTHING! That's bad for business and will lose people, just learn how to be nice and professional everything should not be a joke!

Great service work completed correctly / promptly with competitive prices. With everyone having a…read morefriendly professional attitude this is great local shop for all your mechanical & inspection work ! Thanks Coale's for all the great service you have provided on my vehicles ! Tony G.

Fast, easy, reliable. I trust them. I had an alignment done this time and all went well.read more

Hey, this group is amazing. And they definitely have patience with me. I've had some wheel problems…read more(to say the least) and Eric, Paul, and all of the mechanics came through. I've always trusted ths group and always will. Give them a chance to help you out. Thanks, EAS!

Sad to see there are services near me that take advantage of the elderly…read more I was trying to get my vehicle with from a dealer in N.C., safety inspected because they could not certify in Md. Had 11,000 miles on it. Environmental Auto failed it. Said it needed wipers and an oil change and wanted over $300.00 to do the service, what?? I declined and took it to the NAPA Store across the street, they said they wouldn't change the wipers as there was no need. Finally got the oil changed today as this was the recommendation on the sticker in the windshield. I took it back to Environmental Auto on the way home to get my sticker and they said nope, it's been 34 days since we did the inspection, we need another $119.00 dollars because it's over 30 days. I don't have another $119.00 to give them. Now I'm driving illegally waiting on my next SSI check to take it somewhere else.

Always great customer service, open and honest employeees at a great value! Won't take my care…read moreanywhere else!

Took my 2012 Jeep here for a few things that needed to get fixed (lights, and air vent issue). This…read moreplace fixed my aggressive blinker even though another shop told me a year ago that it's not fixable/would cost too much money to get fixed. Received several updates during the repair process to make sure I was up to date on everything that was going on and to make decisions on whether I wanted to leave the car there while waiting for a part to arrive. Thank you Auto Sense!

Another shout out to JRM. Again needed more work done. Truck just sat for like a year and with that…read morecomes neglect. Needed hoses, Battery, and a few other things. Well JRM did those things and it did not break the bank. So thank Again JRM

Friendly workers, services just about everything in a car, gas prices are generally 1-2 cents…read moreeveryone else and JRM is that local small entrepreneur you'd love to support.

We are a military family and love having our toyota sienna serviced here! They always make sure…read moreeverything is running smoothly and follow up with me afterwards to see how my car is doing. They have great prices, great customer service and a cozy waiting room always stocked with snacks that my kids enjoy & Netflix to keep them entertained.

I was sent here by someone at Auto Zone and am so glad they did!…read more My 2009 Highlander has just over 206k miles on it and I knew it could go much longer if I addressed specific needs. I started with a "simple" inspection (simple does not equal shallow) and received a detailed printout of everything necessary and recommended, along with prices for the work. Several things I could take care of myself at home, but for the big stuff I trusted them to do at a fair price. I could not be happier! The work was done timely and in comparing to other shops, at a very competitive rate. All three times it has been completed before promised. But the other place where EMP *shines* is the customer service! Chrystal and Cam (front office) are personable and friendly. They made me feel welcome right from the start. I get updates as needed, both by phone calls and emails. And tbh, it's refreshing to do business with someone who just hits all the right notes - including listening to me ramble, joking with me, and talking about cars we like. I'm so very glad I was directed to this outstanding business and would never go anywhere else! PS - the one name shown in full is a pet of an employee! A little Easter egg Chrystal likes to have fun with :D In case you can't read it, it's "HugnKiss"

Went in looking for new brakes all around. Instead I was told they were fine. I really appreciate…read morethe honesty.

Very happy with the customer service by Randy and Mike's Auto. They found an affordable solution to…read moremy Honda's heating system. They courteously drove me to BWI Airport after I dropped off my CRV. Their mechanic cleared a tire low pressure light without charge. Randy answered all my questions unambiguously. Would do business with again.

It is great being able to get information before arriving to the service specially when they do…read morewalk-ins too.

This place just opened and I'm so glad I stopped by! I loved how they called out everything they…read morewere doing to my car--it made me feel informed and confident. The manager was very knowledgeable about my car's needs and explained everything clearly. I was a little skeptical at first, but this team truly knows what they're doing and listens to their customers. Top-tier service all the way! I'll definitely be recommending them.

My husband and I have been bringing our cars here for a few years now. We keep coming back because…read moreof the service, price and professionalism. We never feel like we are being taken advantage of. The Monday afternoon before Christmas we brought my car in and were told upfront they might not be able to get to it until the following Monday due to the holiday. We were okay with that and left it with them. To our pleasant surprise- they called us the next morning with the diagnosis and were able to fix it that same day! We will continue to support this neighborhood business.

Unfortunately my transmission needed to be replaced on my 2020 Murano. I had taken it to the…read moredealership and they wanted to charge me a very large amount to replace it. I contacted Dorsey and they were incredibly helpful and patient. They were able to beat the dealership price by a lot and I felt I paid a very fair price. They serviced my car, installing a rebuilt transmission. Great communication the entire time. I highly recommend them!

Condescending staff, INSANELY overpriced (I was quoted $1400 for brakes and rotors!). I will never…read morerecommend or take any cars to this joke of a shop. Maybe they should pick a more affordable location so they can rip people off less.

Took care of my md state inspection in a timely manner. Good communication. Keith was very helpful.read more