We had a sewage backup on a Sunday. We had someone here within 20 mins of calling. Josh was…read morerespectful, quick and proficient in clearing the problem. Thank you. Very reasonable.

OMG! Labor Day Weekend...needed help with my pump and called these guys after being dissed by the…read morecompany that installed my pump (Amber Water Pros--FYI) Copper City was great, helped me out and I am going to hire them when I close on my new house!!!

I recently had Collis install a new furnace and air conditioning unit, and I could not be more…read moresatisfied with the entire experience. From start to finish, the teams' professionalism, courtesy, knowledge, and integrity truly set them apart. From my very first contact, the sales team was friendly, professional, and never made me feel pressured. They took the time to understand my needs, answered all of my questions thoroughly, and made sure I was completely comfortable throughout the selection process. Their communication and coordination were excellent. The installation team was just as impressive. They were highly skilled, professional, and kept me informed throughout the entire installation process. It was clear that they took pride in their work. Collis lives up to its family reputation for integrity, quality, and genuine care for the customer. I highly recommend Fred F. Collis & Sons Heating and Air Conditioning.

These guys really are the best. Very friendly staff and fast scheduling. The technicians are very…read morethorough and know what needs to be done. They are honest and do not recommend anything that is unnecessary. We had to reschedule our original appointment due to a last minute schedule conflict on our end and the office staff were very understanding and scheduled our air conditioning to be serviced the very next day. Excellent pricing. Just a fantastic company all around!

I don't even know where to begin regarding the disappointment, frustration and lack of…read moreprofessionalism I've experienced with this company. After expressing my concerns with the owner Jennifer Keida, I've yet to receive any feedback from her after sending numerous texts, emails, phone calls and photos relating to the completion of the new HVAC Rheem system recently installed outside my home. After the initial job was rescheduled, her team proceeded ten days later which put us in the middle of historic heat and an historic cold wave, back-to-back, in upstate NY. It all started when her technicians burnt out the wires to my furnace and never told me, so when I went to put the heat on the furnace didn't work and they knew that when they left the job. After it was inspected and validated that the wires were burnt out because they HVAC system overpowered my furnace, they had to remove the old furnace, which was weeks later and install a new furnace, but they never installed a return on the system. Air was now circulating from my raw basement throughout my home triggering a black mold situation up my walls. This was after they placed the unit practically up against my building where we were doing work, after specifically requesting that it be centered outside the back of my home. They also left all the hardware to the unit unprotected. I've emailed Jenn the owner many times and supplied photos to her and her employees with zero response. I now have to seek out alternative measures to correct the failures of her and her team. The least she could have done was replied to my emails, taking accountability and offering up suggestions on how to go about the black mold situation. I would have also liked to know when they were going to install the return on the furnace. Instead, she has offered no remedy for the actions of her technicians' incompetence. If I could have given them zero stars, I would have preferred that. I began working with this company in mid-March, it's now July. I wouldn't recommend this company, not only because they are negligent but because they also tried charging me for their mistake by offering to remove the new AC unit and putting it where it belonged in the first place. Even the smaller details like placing the wire from the thermostat around the door had to be supervised the second time because they carelessly stapled it to my walls the first time instead of neatly around the door and it fell down, so it hung for a couple of weeks adding to my frustration. I would never recommend using this company, it's poorly managed, they lack accountability, competence and respect for their customers.

I do not recommend them because they came and gave me free installation through the state program…read moreand totally destroyed my floors and won't take accountability for it.

I have been a client of Allied heating and AC for 6 yrs. I had been with Collis a number of years…read moreprior. In my opinion there is no comparison! Allied installed my AC a few years ago and more recently a Trane furnace. I am more than satisfied with the products and employees from installation to maintenance. Great people skills combined with professionalism. I'm happy to refer Allied and having their Maintenance Plan has worked out very well including the perks ! Sue E.

Prompt, courteous service. Luckily I really didn't have a problem with the boiler, just needed a…read morequick adjustment service & cleaning. Thank you!

Called late afternoon in search of help to troubleshoot and repair my mothers home outside of Utica…read moreand received very professional, polite and timely service. Took care of my mothers HVAC same night, fixed it up, cleaned it out and got her property back the way it should. Turns out he also was able to take care of a neighbor too!! Fee for service call and repair was absolutely beyond fair. The service, timeliness and professionalism sets this company apart and a 5 star rating- add in the great value and personal care and they set the example of what family owned business is all about! Thank you!

I've had two other companies try fix my boiler. None have fixed the issue or have had the knowledge…read moreto make it work properly. I even had a quote for $5k because they said I needed a new one. He fixed the issue(s), and I have heat again! I just wish I called him in the first place. Very reasonable prices and not trying to gouge. Absolutely the person I'll call for any HVAC or electrical needs in the future. ​

Kinda fumbled through initial attempt to replace a part. Friendly though I guess. But when he…read moreclogged the nozzle pressure blowing dust from another part it stopped. He did come right back but said nozzle had to be replaced. Never contacted me or came back. He was paid by HEAP and never finished repair.

This company was sent by choice home warranty to our property because the thermostat wouldn't go…read moreabove 66 degrees. They said they changed the pump and left. Two days later the problem returned. They came back and the technician said "System was air bound from when the pump was replaced. I had to bleed some air out of the system. " Two weeks later the same, thermostat won't go above 66 degrees and they were reassigned by the warranty company even though I asked for another company because they had gone there twice and didn't fix the problem. I called to schedule and a lady named Taylor said she's call me back. As she called back she said they were over an hour away from our property and refused to go back stating Choice Warranty wanted them to do the work for free. The issue with our heating was never fixed by them, their technician doesn't know what he's doing and they refused to return and fix the problem. We have not received a diagnosis or anything from them. Their customer service is not good either as the lady was rude and treated me as if I was asking for free services when all I did was call to schedule service as advised by the warranty company.

M&R installed my furnace and A/C 5 Years ago and did an excellent Job. Since then they have…read moremaintained my equipment. Recently my house kept getting cold and thermostat would read 4 degrees below the set temp before the furnace would turn on and when it did, the air flow was weak. So of course I called M&R for service, (Late on a Friday afternoon) . The person who took my call was very pleasant and knowledgeable (Trish). She said she would have someone call me back. Tony B called me right back and asked what was going on, when I explained the symptoms, he thought it might be my Nest thermostat that I had installed a few years ago. I told him I could replace it back to the original thermostat M&R installed 5 yrs ago. He told me to try it and call him back to let him know how it turned out and said they would send their tech out if I ran into problems, or if the fix didn't work. I replaced the Nest thermostat over the weekend and sure enough, it was the Nest giving me the problem. Furnace was immediately back to 100%!... My plan was to get the snow out my driveway monday morning and then call Tony to let him know how things turned out. When I checked my messages, Tony had already called me and left a message asking how things turned out . My opinion is this company is the Real Deal and NOT transactional. They have earned my respect and business. My suggestion to anyone who reads this is give M&R a call and continue to build a relationship with them because they really do care about their customers!!

Had heat venting split and still does not work. The split should have been horizontal not…read morevertical. Overpriced for the work.