Kelsey was hired for a wedding months in advance, almost a year to be exact. She started messaging the Bride a week before about not having an assistant and telling the bride to expect less services to be provided. As a cosmetologist who was hired for hair I assured the bride that any professional make up artist should be able to provide 5 make up applications in 4 1/2 hours without an assistant. Monday of wedding week (wedding was a Friday) Kelsey messaged that she wouldn't be able to make it to do make up for the wedding. Upon finding out I asked the bride if she was able to get her deposit back and gift card that was purchased for wedding day. Deposit was returned but the gift card was non refundable. (I completely understand on a normal day, that gift cards are nonrefundable, however, when the bride is gifted a $400 gift card for wedding day services and the stylist backs out I think an exception to make things right should of taken place.) In 15 years of working weddings I've never come across such an unprofessional business, such an unorganized busines, and also a very non empathetic business who left the bride scrambling for make up 4 days before her wedding. Even in an emergency a full refund of deposit and gift card for such a big event should of been issued and the fact that she didn't find a replacement is completely mind boggling. I'd steer clear of any important event when hiring Artistry by Kelsey unless you're looking for disappointment. read more