We have used Artistic Granite several times in the past for our residential properties that we manage. The last couple of times we have called them, they have been slow to respond & the point of contact has always been a question. We needed to schedule an emergency granite replacement a few weeks ago, as the tenant cannot use their sink until the granite is replaced due to leaking. We waited on granite samples to be sent over. No one ever did so we requested to text a rep. We went back & forth, picked one & got it scheduled for installation on the 18th. When trying to call & confirm through their main number, we often had trouble getting an answer; no doubt due to being a smaller company. We texted the other number to confirm they were coming yesterday & no one came or replied. Once again, I called the main number today. A woman answered & I let her know that no one had responded or showed up for our scheduled appointment. She became hostile & elevated her voice stating that the number we had been communicating with was no longer valid & said "How am I supposed to know what you scheduled if you are calling a number that is not valid anymore?" I told her we had just communicated a few days ago & that I had no idea it was not valid. All I knew is that no one came & we needed to know how soon we could expect someone to come for the repair. She once again started yelling over me, would not confirm when they would come back & hung up on me. Nothing I said warranted her hanging up & escalating the call the way she did. I called her two more times to attempt to get answers & told her I was appalled at how she was handling this. I asked her if there was anyone else I could speak with, she yelled "NOPE I'M IT!" & hung up on me both times. Our tenant has now gone weeks without a bathroom sink. I have to totally start over with a new granite company for this repair & inconvenience my tenant. I have worked with multiple vendors for 23 years & have NEVER had a vendor be this disrespectful & refuse to reschedule a missed appointment. She showed NO professionalism; not even close to an apologetic that nobody showed up. We are a respectable company, have always paid on time & are totally shocked at how we were treated. read more