Now that I've officially moved out, I want to share a detailed and honest review of my experience…read more Unfortunately, this was by far one of the worst communities I've lived in within the Gulch. Overall, the management team was extremely unprofessional.
I'll start with the condition of the property and my unit. During nearly my entire residency, the property was under constant construction, which made several amenities inaccessible. There were also frequent, unannounced water shutoffs at least five times during my time there, all documented via email. The hallways consistently had a strong odor, and the carpeting was heavily stained throughout the building.
The community is also used as a short-term rental or hotel-style property, meaning you never know who is on-site. There is no security to provide an added layer of safety, and residents are not allowed to have Ring cameras. This rule is not stated anywhere in the lease agreement but was enforced by management (specifically Tiffany).
There also appears to be a serious mold issue. Black mold repeatedly grew in my bathroom despite frequent cleanings. Even professional cleaners were unable to prevent it from returning, and several other resident reviews reflect the same concern.
Now regarding management: I was informed that the property manager, Tiffany, chose not to offer me a lease renewal because I previously left a Google review addressing these issues. While I had no intention of renewing, retaliating against a resident for leaving a truthful review is both unprofessional, unlawful and malicious. I have the right to free speech, and every claim I made is verifiable.
My move-out experience was equally frustrating. Two weeks prior to move-out, I were notified via email that a professional cleaning service was required or I would be charged $135 to use their service. Having lived in multiple luxury communities, this has never been a requirement, but I agreed to avoid any issues. The email stated the service needed to be scheduled in advance; however, when I called, Tiffany told me scheduling was unnecessary and that cleaning would be handled at move-out. Based on that, I did not clean the unit myself.
After move-out, I was charged $210 instead of the quoted $135. I had completed a walkthrough days prior (which I recorded), and no issues were mentioned at that time. Although I disagreed with the additional charges, I chose not to dispute them.
The move out email also stated that setting up direct deposit in the resident portal would result in faster refunds. I completed this immediately, yet I was given conflicting information for weeks. I was told the refund was processed, waited over a week with no payment, then was told it was reprocessed. After multiple emails, calls, and voicemails with no response, I was eventually told they didn't know why it would not process in the system and that my refund would instead be mailed, taking up to 30 days. Even now, I'm unsure whether it has actually been processed, as I was only sent a revised move-out statement with my updated address.
The purpose of this review is to warn others. My experience was consistently negative, and I've noticed an influx of overly positive reviews from individuals who are not actual residents, which is misleading. Rather than inflating reviews, management should focus on making meaningful improvements so residents feel safe, respected, and comfortable. Authentic positive reviews will follow naturally.