Steve did a phenomenal job at my home. Professional, attention to detail, just can't say enough…read morepositive things about him or his work. Highly recommend!!! John

Steve is phenomenal! Communication was outstanding, always so kind and responsive. Our hardwood…read morefloors look better than I imagined. ​

I just ordered the exact part needed for my Treasure Garden AKZ cantilevered umbrella and was so…read morepleased with Nick Iannotti that I decided to "Yelp" him / Casual Furniture Solutions. After going to the Yelp page I noticed an entry in 2018 by Jim S. and was AMAZED that he wrote almost exactly what I wanted to say. The only difference is that I didn't have to re-string my umbrella as my broken part was a rubber glide that went into the post track. Other than that, I'm saying the same glowing words that Jim said. Thanks again Nick! Copied Jim's review here: I needed a small part for my Treasure Garden AKZ cantilevered umbrella. My local TG retailer was of no help. They had no interest selling me some small replacement part that would fix my broken umbrella and keep me from buying a new $$$ umbrella (those TG umbrellas are nice but very expensive.) I found Casual Furniture Solutions online and was THRILLED by their level of customer service. Nick Iannotti was just amazing. He answered all of my questions, helped me with some DIY pdfs on how to re-string my umbrella and replace a broken cord, and role modeled what real customer service is all about. I can't recommend them highly enough! I'll definitely be back for any/all of my patio needs. Thank you Nick! Thank you Casual Furniture Solutions!

I needed a small part for my Treasure Garden AKZ cantilevered umbrella. My local TG retailer was…read moreof no help. They had no interest selling me some small replacement part that would fix my broken umbrella and keep me from buying a new $$$ umbrella (those TG umbrellas are nice but very expensive.) I found Casual Furniture Solutions online and was THRILLED by their level of customer service. Nick Iannotti was just amazing. He answered all of my questions, helped me with some DIY pdfs on how to re-string my umbrella and replace a broken cord, and role modeled what real customer service is all about. I can't recommend them highly enough! I'll definitely be back for any/all of my patio needs. Thank you Nick! Thank you Casual Furniture Solutions!

I had an old floor (built in the early 1900s) that was painted and with broken parts. Upstate…read moreHardwood Resurfacing gave my floor (and my house) a new beautiful life. Justin and Anthony are honest, reliable, highly experienced, polite and willing to work with the client to make their house beautiful. I will use them again and I highly recommend them.

Several years back I purchased a granite vanity top (with porcelain sink) for our bathroom. We…read moreprocrastinated installing it and then decided to sell the house. The vanity top traveled with us to the new home. Of course, as life would have it, the top did not fit in any of our bathrooms. The granite was very light in color, and looked similar to marble, so I held on to the top in the hopes that we could use it in a future remodel. Just for kicks I called Upstate Granite to see what the cost would be trim the the top to fit. The receptionists answered a few of my questions and then passed me on to a gentleman. He asked me very specific questions and gave me a quote over the phone. He told me if I dropped it off that afternoon, it could be completed by the following day. After chatting with the husband and and making further measurements, we realized more trimming would need to occur. We took the top over. The same guy (sorry, I can't remember his name) was available. He asked questions to get the full scope of the project, then advised us on the best solutions. He did end up trimming and polishing the top for us -- in less than 20 minutes. The piece is now installed and looks great! I can't compare prices, as Upstate was the only granite company I called. Their showroom is quite attractive, so I imagine I could have found a smaller place, with less overhead, to do it for less. However, I was pleased and would most likely return to them if I had future granite/marble needs.

We wanted an 8 ft. Piece of granite without a seam for our island. There are seven stairs on the…read moreoutside of our house to reach the second floor kitchen. We tried a couple of other companies, but could not get it without a seam right down the middle ! Then we went to Upstate; they looked at our drawing and said 'no problem'! We were elated! One week later, they delivered our granite top (jn one piece) through snow at our house and up the seven stairs! Their crew of 4 healthy men did a fantastic job...it is beautiful!!! Last, but certainly not least...they gave us the best price. THANKS UPSTATE GRANITE!!!

Robert and his people refinished several rooms of red oak hardwood flooring in our house back in…read more2013. Many sections had been stained by pets and plants over the years when it had been covered by carpet. I don't believe that the floors had been refinished since the house was built in the 1960s. They did a great job refinishing the floors and replacing the stained slats while matching the color and randomness of the wood. He kept his schedule, informed us of the options beforehand, and when problems arose (like old boards that didn't look bad until after the sealer was applied), he just made sure that they were fixed. We had gotten several estimates and his was the most reasonable. So this year when we decided to install new matching hardwood in a room that didn't have hardwood, we called him and he came within a couple days to give us an estimate. We didn't bother getting other estimates, we just had him put us on his schedule. He and his crew came and installed the floor and finished it, and made it all fit with the preexisting flooring. Some defects did show up in a couple slats and he just came back and fixed them without any trouble. He made it all look right. We had him come back a couple months later after we had picked out some tile for the hearth extension and he installed the tile as well. We had an entirely positive experience with Rob Petit and his team, and I am happy to recommend them.

Robert and his team just finished refinishing, replacing bad boards and fixing squeaky floors that…read more2 other companies said they could not fix. The floors came out way beyond our expectations, removed 90% of the squeaky flooring! His team was professional, courteous and very personable. We will have Robert do our second floor soon, and have recommended them to friends and family.

After an exhaustive search, I finally found a true craftsman for a project that was very important…read moreto me--an antique cloverleaf table that desperately needed to be sanded, restained, and polished. I came across Steve's website, reviewed his work and his reviews, and decided to give him a try. Let me tell you...I was NOT disappointed! From our initial communication to the quote, drop-off, pick-up, and invoicing, everything went as smoothly as silk. Steve is an excellent communicator and even sent me a couple of pictures along the way so I could see the progress. He also went the extra mile and was able to tighten the table up a bit, making it considerably less wobbly. The finished table looks absolutely beautiful, and I couldn't be happier with the entire experience. Without question, I would use Steve again and will happily recommend him to anyone looking for quality craftsmanship. It's not often you find someone who combines skill, attention to detail, and excellent customer service--and Steve checks all three boxes!

Highly recommend Shepherd Trading. Recently contracted him to stain and weatherproof our old front…read moredoor. Very happy with the results. Excellent communication during the process. Demonstrates real care for customer satisfaction. Small fee for pick-up and delivery which was appreciated as I don't have a car. Already working on a second project together.

We have redone our kitchen and master bath in Cambria quartz, a beautiful material that requires…read morelittle upkeep (no sealing). We recommend working with Mary Lou to make arrangements; she is professional and very helpful. The installation was done on time and seamlessly (in every sense of the word). We would recommend them to anyone! We also did two small jobs using granite from the remnant area (they don't install these) and got two good deals.

absolutely fantastic really good quality and service- would…read moregive them 6 stars if I could. no fuss, no mess, really quick, would always chose them in the future

Frank did a great job refinishing and reupholstering our 30 year old kitchen table and chairs. When…read morehe picked the set up it looked it's age or more. When it was returned it was like new. He did more than we asked and did it very well. Quality work takes time but he knew we wanted it back by a certain date and he met that date. I am sure there were some late hours making that happen. It was a very fair price for an excellent job.

Excellent from start to finish. I had used other upholstery services in Rochester before, but tried…read moreFrank for the first time last week because a couch leg was broken. Frank made time to come out to my house, assess the damage, take the couch to his shop, and repair in a matter of days. The repair is great and I will call Frank from now for furniture repair and upholstery!