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Artifacts

5.0 (2 reviews)

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1 year ago

Helpful 25
Thanks 7
Love this 23
Oh no 0

11 months ago

Helpful 0
Thanks 0
Love this 0
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Diamonds by Monet - Store inside, fine jewelry, custom jewelry and engagement rings, lab & natural diamonds, gemstone, and more...

Diamonds by Monet

(214 reviews)

$$

I got my wedding and engagement rings resized significantly smaller and soldered together. The…read moreresult is BEAUTIFUL. $340 total, my rings are rose gold, lab created pink sapphire and diamonds. Also, they polished them beautifully and I can come back whenever I need to get them cleaned.

I want to start by saying my wife had high hopes for this place based on the reviews. There is a…read morepossibility that the company itself is still good, but unfortunately one employee completely ruined the experience for us. My wife was gifted older jewelry from her grandmother and wanted to have it appraised and possibly resized -- approximately 25 items. She booked the appointment online and was never informed of any appraisal or handling fees. When my wife, her cousin, and I arrived, we received no warm welcome whatsoever. We were about 15 minutes late due to being new to the area and accidentally going to the wrong location, and we apologized immediately. From that moment on, the older brunette woman who assisted us was rude and dismissive. There was no small talk, responses were short and snippy, and the overall customer service was very poor. When my wife asked for an estimate to sell some items and have a bracelet repaired and cleaned, the employee scoffed and said, "Just so you know, this is exactly why I asked how many items you had -- because we charge a fee." I explained that this fee should have been mentioned upfront or charged when the appointment was booked online. I also expressed that she had been rude since we walked in and made us feel completely unwelcome. Management may want to address customer service expectations with this employee. We had every intention of doing business here, but her attitude alone made us decide otherwise.

Artifacts - jewelry - Updated May 2026

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