Service is impersonal and lately terrible. Sick animals require attention. I used to call and get a…read moresame day appointment. Now they can't be bothered to answer the phone, I get offered numbers for Veg or Tufts or appointments next week?! It's sad bc I like dr Dulong dr Mitchell dr Heidi but I guess you're too corporate, have too many clients? Is it just me?

I've been bringing my pets to Putnam Veterinary for about 10 years. Overall, I've had a pretty good…read moreexperience, especially in the earlier years when it was a smaller practice run primarily by Dr. DeLong. Back then, the care felt much more personalized and relationship-driven. As the practice has grown, unfortunately, that personal touch has diminished, and visits now feel more transactional. That said, the vets and staff are generally competent and friendly. However, my most recent visit left me feeling quite frustrated. The exam itself cost $100 -- a bit on the high side, but something I was willing to tolerate for quality care. What really upset me was the cost of the prescribed medication: 15 pills priced at $80. Out of curiosity, I looked it up online and found the exact same prescription, in the same dosage, available on Chewy for just $20. When I called to ask about the price difference, I was given an explanation about "economies of scale," which frankly doesn't hold up -- not at that level of markup. A 400% price increase over a reputable online retailer is excessive by any standard. While I still value the veterinary services and will continue to bring my pets here for medical care, I will no longer purchase medications directly from the clinic. It's unfortunate, because I would have gladly paid a reasonable premium for the convenience and to support the practice -- but this level of price inflation is simply not justifiable. I hope they reconsider their pricing structure in the future. Until then, I recommend getting prescriptions filled elsewhere.

The receptionists, technicians and veterinarians are excellent…read more High praise ( over 6 year customer)

I lost my corgi Monte in August 2023 and my corgi Zuma in February 2024…read more I was absolutely devastated from their losses. I cannot thank the staff at VCA Northborough enough for their compassion and kind words during those difficult times. It is a very hard decision to put down a pet. The staff shared my grief during those difficult times, gave me all the time I needed, and assured me I was making the right decision. I am forever grateful.

Suzanne restored full strength to my Tibetan terrier's. My dog's leg had weakened because a…read moreprevious elderly owner was unable to exercise the dog. Suzanne restored the atrophied leg with her fitness care and advice regarding home flexibility exercises. My dear, lively dog lived to be fifteen years old. Suanne and her crew now care for my next Tibetan.

Suzanne is amazing! Caring, kind, and compassionate. She has been helping my cat, who suffered a…read morestroke. She has started walking again, although still wobbly, but I am now hopeful! I highly recommend this practice!

She was such a kind and compassionate lady. Respectful of our time and our pet's comfort.read more

I cannot begin to relay how heartbreaking our need for Dr Maxfields services was. Our almost 12…read moreyear old Pit-bull was recently diagnosed with osteosarcoma. It came out of nowhere and debilitated her very quickly. The day came when we knew that we needed to put our desires to keep her with us aside as it was outweighed by her need for peace. It was a Friday evening and another vet that we were reffered to by a friend advised us we were out of her service area and gave us a few names in our area. After thoroughly reviewing the options we decided that Dr Maxfield would best fit our needs. I called and left a v-mail and heard back from her via text very quickly. She gave me the options of the following day or Monday and we didn't want to risk our baby breaking a leg or something horrible happening between Friday and Monday so we went with Saturday. She let me know it could be early afternoon. She called in the morning and told me the time and answered any questions I had, although I didn't have many as her website is very informative. It was a beautiful day. The birds were chirping, the hawks were squawking, it was not humid or too hot or overcast in any way. We brought our baby girl out to the deck with her bed and she enjoyed the warm sun and cool breeze. When Dr Maxfield got there she gently introduced herself to our sweet girl and then explained exactly what she would do and about how long the process would take. She comforted us by listening to what we and our sweet girl had been going through for the last 6 weeks. She listened while we told her all about our sweet baby girl and how she came to be ours. She let us know we were making the right decision and that if it was her she would have done the same thing. This helped us immensely. She was so kind and compassionate and so considerate of our feelings. She allowed us to take all the time we needed to say goodbye. She made all of the arrangements with the local pet crematory and she delivered our sweet girl there herself. We didn't need to worry about a thing. I know how heartbreaking it is to make the decision to give a furbaby their angel wings and end their suffering, but it makes it just a bit easier knowing you have someone so caring, like Dr. Maxfield there to ease them in their transition.

We have a 5yr old GSP that has been on Prozac prescribed by the Westboro VCA for the past 4 plus…read moreyears. Since we have two dogs and with the prices most Vets charge today, we've been taking them too Petco Vaccination Clinics to save money. Recently, they would not renew our dogs Rx without seeing the dog first. My wife made an appointment, relayed to me how the dog acted/behaved, and mentioned the receptionist said sorry and felt bad for my wife having to bring the dog in. I finally became irate about the situation when coming back home yesterday from a few nights trip up north and hearing how bad he was with our neighbor/dog sitter. Both dogs were excited to see their owners as one would imagine. However, we could not get our 5 yr old GSP to calm down most of the afternoon when at that point I felt bad for the dog. Before anyone thinks "these dog owners have no idea the energy levels of a GSP (German Shorthaired Pointer)" I must add I'm 53 and have had this breed my entire life. The dog went 9 days without his meds because we had to make an appointment and be prescribed a new Rx. Granted they (WVCA) received from us 3 months ago a clean bill of health from a licensed veterinarian (Petco). In addition, VCA has changed their Rx process and will no longer accept eRx requests from outside pharmacy's (i.e. PedMeds, Chewy, etc..). Clients will either need to purchase medications through VCA ($$$$) or they can obtain a paper copy to send via snail mail to the outside pharmacy which further delays the process of obtaining medications. Trust me, there is no staffing shortage at VCA to handle such requests as there are about 2-3 receptionists at the front desk. Mind you, we were able to obtain 6 days' worth of medications for our dog, however, a 3 MONTHS supply from PedMeds is only $10 more than obtaining a 6 day supply at VCA!! Take this into consideration before choosing to take your pet there. As of today, we are done using them.

We want to thank the staff for their compassion and care for our kitten during his recent illness…read more He succumbed to lymphoma, but we will love him forever. Thank you for your work. Thank you for inspiring us (and surely others) to give more love and care to animals.

Love going to this small business and dealing with Pam. I have even asked her to order the dog…read morefood that I use for me. SO happy with their business. Thank you.

Love this pet store!…read more I wish I had known about them sooner. I usually go to Petco or Petsmart to get pellets for my parrot, which I'm not a huge fan of. I did a search one day trying to find another pet store nearby, and Mayo's came up. I gave it a shot, as it was only 7 min drive from my home. What an awesome pet store! The guy at the counter is so nice and friendly. We got to chatting about his two beautiful birds (Baby and Breeze). Baby is such a character--I almost burst out laughing when she started kissing her own reflection in her little mirror. Can't wait to run out of food for my parrot again. lol

An unforgettable team with the biggest hearts…read more I want to say from the bottom of my heart that the administrators of Banfield Pet Hospital should truly value this incredible team. They are not only excellent professionals -- they are extraordinary human beings. A very special thank you to Dr. Romero and Álvaro, who treated our sweet Lunna with love, compassion, and deep respect. They went far beyond their duties and showed us what true kindness looks like. Losing our Lunna was heartbreaking, but the way they cared for her -- and for us -- made all the difference. Every word in the card they sent to our home touched our souls. It showed that they didn't just see Lunna as a patient, but as part of their family too. I truly hope that every pet mom in Massachusetts has the same luck I had -- to meet and trust people as dedicated, loving, and compassionate as this team. You are a blessing, and we will never forget what you did for our family. -- Cristiane Lelis

We have taken our dog to Northborough Bangield since we adopted her. Their service has become…read moreunacceptable. I have been bringing my dog in about every 6 weeks to have her nails done and they failed to let me know she needed shots and updated blood work until they would have to give her shots and then booster 4 weeks later. this could have been avoided if they told me months earlier she needed shots. Then I took her in for blood tests and told them do what she needs. they never did or told me she needed heartworm done until the online pharmacy I use was told she was out of date and the pharmacy could not get approval to renew. when i went into Banfield to find out what was going on they blamed me for not knowing what she needed done. They have her records and they are just making me pay for extra office visits. when I have taken her in they take her in the back and you don't see a vet but you are charged for it. When I have asked to speak to a manager they keep saying they are in between managers right now and no one could help me. They also make up their own hours. I called one day and was told they were open until 6:00 and I could come in anytime to pick her medication I went in at 5:25 there was no one there. not even a sign stating they had to close early. so I had to make a second trip. if I could give them less than 1 star I would.

When we adopted our puppy, Ellie, at 14 weeks old, we were so overwhelmed. We went to a consult at…read morelife is dog. Our consult was with Nance, and she was very patient in explaining the process and talking us through some initial things that we were struggling with. Then, we started with a training package that included 3 private training classes and 2 months of group obedience classes. We also went to a few puppy kindergarten classes. Nicole did the majority of our trainings and she has been a god-sent. She is very good with the dogs, and her energy level makes the training classes fun both for us and our dog. We learned a lot from Nicole and she helped us to feel a lot less stressed out and actually enjoy the puppyhood. The obedience class is set up like a monthly subscription, where you can go to as many classes as you want. We end up going about 3-4 times a week for 30 minutes, as it is a great activity to mentally exercise our dog and provide socialization while working alongside other dogs. We also started bringing our dog to their dog day camp 2x a week. Tim was also very patient in explaining the process. The dog day camp has been great in getting her to play with other dogs and allows her to learn obedience from others aside from us.

I volunteer at the animal shelter Save a Dog in Sudbury and Nance has been helping us train some of…read moreour more challenging dogs. It's remarkable to see the progress that they make with her and how much they enjoy their training sessions! Nance adapts her training sessions to the needs of the individual dog and she is quick to assess how they learn best. She is always patient, kind, and encouraging. We are so lucky to have her expertise, she has changed the lives of so many dogs!

We have never had a bad experience with any of the vets from this service. Especially Dr Gollub,…read morewho is the literally the best vet EVER. We have five cats all with different issues and personalities, and he and all the staff are just wonderful with all of them.

Shady practice. Disappeared after September wellness check…read morewith diabetic cat.... miss diagnosed. Prescription not renewed... no records

Very nice staff and we even get magazines to read while we wait. The surgery for my cat went well,…read morealthough we got a cone for her but she didn't like it so we had to go back and get that blue thing you can see on her in the photo. But she likes the blue thing, and she's recovered quite well. Staff is nice and it doesn't smell bad.

Last Monday I brought Lilly my 1.5yr old female Doberman in to Concord Animal Hospital fo begging r…read moreDr.Aubert to remove a large mass that was on her side. The mass was larger than expected but Dr.Aubert did an excellent job removing it & stitching up the large area! It was done so cleanly that I'm confident there will be minimal if any scarring! To say that I'm satisfied would be an understatement! I even received a follow up call the day after the surgery just to see how Lilly was doing. I would highly recommend Concord Animal Hospital and especially Dr. Aubert & her staff for quality pet care!