I visited Dr. Alice Chiang at Artemedica a few weeks ago, and she's amazing! Not only that, but the…read moreentire staff and team are wonderful, and the office itself is beautiful and relaxing. I'd had Botox twice before, just a little for my "elevens," but with my 57th birthday approaching, I wanted to try a bit more. Dr. Chiang explained everything so thoughtfully and thoroughly before we started. I can't believe how good the results turned out -- She has a proprietary way she does your eyes, and my eyes look lighter and brighter. The heaviness at the corners is gone! I look refreshed, not fake, which was exactly what I wanted. She also did a "lip-flip" with the Botox, which I didn't even know was possible, and I love it. My lips are fuller, and it melted the lines away. Whether you're a seasoned Botox user or completely new to it, like I was, you'll be thrilled with the results. I can't wait to go back!

I have TMJ for going on 3 painful years now This is the first place, MD. , that has had any idea…read moreof how to treat my pain and the jaw "grinding "! She (Dr Chang,) gave me a thorough examination and suggested Botox for my jaw. The first step taken in 3 years! It takes about 10 days before I start feeling better. But, I am optimistic (cautiously)!

Best experience and results with El! She listened to my concerns, was very attentive and…read moreprofessional. She also made my experience enjoyable while giving me my desired results. I will be back!

Very poor communication and customer service at LaserAway Novato…read more I had an appointment scheduled, and when I showed up today, the person at the front desk told me, "Oh, your appointment was canceled. We sent you a text message." I told her that I never received a message. Her response was, "Did you check your spam folder?" How am I supposed to know that my appointment has been canceled if the only notification is a text message that I never received? If a business is canceling an appointment, especially one that was scheduled in advance, I would expect clear communication. A phone call would have been the appropriate way to make sure I was actually notified. Instead, I drove to my appointment only to find out after arriving that it had been canceled. The front desk representative also did not make any real effort to resolve the situation. I was left feeling like my time did not matter. Very poor customer service and communication. I am extremely dissatisfied with my experience at LaserAway Novato and would warn other customers to confirm their appointments ahead of time, because apparently a cancellation text that may end up in your spam folder is considered sufficient communication.

Angelica was so so great! She made me feel very comfortable and provided so much information about…read morethe procedure. I did laser hair removal on the bikini area. It is pricier than most places but they do have a package where you get 5 and get the 6th complimentary. The inside was gorgeous and they provided complimentary Fiji water

Lucy is an incredible esthetician! She definitely knows her stuff! She makes you feel completely…read morecomfortable, just an absolute sweetheart! I will be back next month!

This is a long overdue review. I've been seeing Fe for quite a while for my laser hair removal…read more She's thorough, skilled, efficient and super sweet. Their affordable prices are a plus, considering it is Napa!

Friendly knowledgeable staff, wonderful menu of services. I recommend anyone, they're all…read moreprofessional and kind.

I truly cannot say enough wonderful things about Dr. Walter Tom and his entire team. Five stars…read moredoesn't feel like enough. From my very first phone call, consultation, follow-up emails, video calls, and scheduling, every single person has been attentive, efficient, kind, and incredibly responsive. Dr. Tom has surrounded himself with an amazing team. I never once felt forgotten, hurried, or like my questions were a bother. I had a conscious sedation, or "awake," tummy tuck with liposuction to my abdomen and flanks. Because we live out of the area, I had several calls and video visits with the office before surgery. By the time I arrived, I felt completely relaxed and well informed. My questions had been answered, my labs were complete, and I already had my medications in hand. The entire process was incredibly organized. Surgery day could not have gone more smoothly. I had no complications or complaints and was completely comfortable. I actually napped on and off throughout the procedure! The entire surgical team made me feel safe, relaxed, and very well cared for. The post-op care has been just as impressive. Dr. Tom personally stayed in contact with both my husband and me the day of surgery and the following day, and we were given his personal cell phone number in case we had any concerns or urgent needs. On my second night post-op, I developed a mild fever of 100.9°. My husband called Dr. Tom at 8:30 that evening, and he answered his cell phone immediately. He was incredibly kind and reassuring, talked us through what was happening, and gave us advice on what to do. Thankfully, everything was fine and it was simply my body reacting to everything it had been through. Dr. Tom then called the next morning to check on me and offered to have me come into the office if I wanted to be seen. That experience really drove home that when he gives you his personal number and tells you to call if you need him, he means it. I'm now post-op day five and am still receiving a daily text checking on my progress. That level of care means so much. And the results... WOW. I know I'm only five days post-op and several months away from seeing my final result, but I already could not be happier. I can see beautiful definition in my waist and a flat stomach, even this early in the healing process. For anyone wondering about my starting point, I'm 5'2", was 124 pounds going into surgery, and would consider myself to have an athletic build. My trouble areas have always been my "mom pouch" and love handles, where I tended to carry any extra weight. At 46 years young, I finally decided to do this as a gift to myself. I had wanted a tummy tuck for the better part of 15 years. My only regret is that I didn't do it sooner. Dr. Tom and his team have made something I anticipated for years feel remarkably easy, comfortable, and positive. I would choose them again without hesitation.

I want to thank Dinora for my hydra facial! When I looked in the mirror , I was shocked! I haven't…read moreseen my complexion look that good since my 20s! This facial with Dinora was absolutely relaxing and I strongly everyone get this facial. Dinora was so sweet to me and even offered me an arm and hand message! These ladies are just amazing! Thank you Dinora

I've had such a great experience here! I came in for treatments for my acne scars, and the staff…read morehas been so kind, knowledgeable, and attentive throughout the whole process. I already feel so much more confident in my skin. Highly recommend!

I love coming to this place. Staff are professional and very accommodating. Price are competitive…read morebut affordable. High tech machine. I can't wait to come back.

I've been a happy client of Cindy's since 2019 and can't recommend her services enough. On the way…read morehome from having her singe the heck out of my leg hair this evening, I composed a little poem about her services. In a hospital tucked away in scenic Novato, works Cindy, armed with a laser machine. With her steady hand and cheeky grin, she zaps away hair and softens your skin. From legs to backs, even noses so small, she's the hero of hair! Once she whips out her special magnifying goggles, you'll know to meet her is to feel truly seen. With Botox, fillers, and peels in her stash, she's got a knack for capturing that youthful splash (all whilst zapping your 'stache). "Wrinkles, beware, you're no match for me!" Cindy's a wizard with a syringe or three. Yet her humors the charm, the hospital's true flair, She'll roast your mustache while fixing your hair. So, as you leave the room with one less fear, here's to Cindy, our laser queen, With her zapping skills and her glowing sheen. For beauty's no joke, but laughter's the cure-- As for Cindy's clinic? A spa, for sure! Seriously though, Cindy is the best at what she does, and she does it with kindness and humor. She's super accomodating with scheduling-- if you're a potential new client, it's well worth it to get on her schedule. I wouldn't consider going anywhere else. :)

CIndy gets the job done! She is professional and down to earth. Even though she had a busy…read moreschedule, she worked hard to accommodate me and fit me into her schedule. The results for dark facial hair were amazing!

Got tixel treatment with Dr.Lana 2 weeks ago, I'm beyond thrilled with the results. I can already…read moresee the improvement on my skin: I see smoother texture and some tightening. And the best part was the minimal downtime and zero pain. Dr.Lana was amazing, don't know how she did it, but I felt no pain, I was impressed. I can't wait to see the full results in 4-6 weeks, will update soon.

Dr. Lana is AMAZING!!!! She does my lip filler, and is a miracle worker. She takes her time,…read morelistens to what you want... and what I love is that she actually remembers things about your life that you told her at a previous appt. It's like chatting with a long time friend. She cares about her patients, and it shows. I will never let anyone else touch my face. I HIGHLY recommend her!

I want to start with the negative. There's barely any but one that pushed my button a little. That…read moreis to say that I wish the NP who saw me virtually had a little more etiquette. Coming from a healthcare setting myself, I am big on treating patients as people and not a box one has to check. Suffice to say, introduce yourself. I had to ask her "Who are you? Because you never introduced yourself." I believe that is basic etiquette. Second, I was quick to notice the lack of patience with which my call was handled hours after my visit, the one where I had a chemical peel. (There was a whole lot of information to remember before the visit and they don't all sink in until you're done and you get the kit.) Otherwise I had a pleasant experience getting my first peel with Sheila/Shiela. I'm now on my 4th day post-procedure and looking forward to the results. I also want to acknowledge the wonderful experience I had weeks before that with Joy, who did my Dermplaning Facial, although I wish I had known sooner that if I did both at the same time, I could've saved a lot more.

There's a reason this place has such high reviews. Everyone here is experienced, professional, and…read morethey go the extra mile. I've had filler once, Botox once, and two RF microneedling sessions and it's like the technicians are OCD. Three full passes, every patch of skin is covered, and the results are the best I've had. They give you time to numb, and they do a great job distracting you from the discomfort if you do decide to go for a more intense setting. Also, really helpful with the GLP, clear labeling on each syringe, and easy FaceTime with the doctor. I've never had to wait past an appointment time and there's always parking. Really grateful I found this spot. Note: Sheila did the rf microneedling if you end up scheduling that service. I normally have some white spots but after the service with her my entire face is covered and it shows in the results.

I am so grateful that I chose to consult with Dr. Jacobs ... he understood completely what I was…read morelooking to do and I am 100% happy with the results. He and his team are amazing ... It's hard to find words to express what a great job he did!

UPDATE: I am sharing an update to my initial review (please see below for my original review) based…read moreon a new interaction with this business, which reflects both my firsthand experience and opinions. While it is not easy to step forward and leave a negative review, particularly in light of the doctor's seemingly retaliatory actions, I feel it is important for me to do so. The response from the business owner is fairly consistent with my overall experience, in that it contains deflection and defensiveness instead of any accountability. I wish I could say that what he just posted shocks me, but seeing a combination of falsehoods as well as legally protected, private patient medical record information shared on a public forum without patient consent is perhaps what I should have expected, disappointing and harmful as it is. It actually saddens me quite a bit to continue to witness a medical doctor behave this way towards vulnerable patients who once placed their trust in him. Why deliberately inflict this kind of emotional harm on a patient when they have already been through so much being physically harmed, as well? So, not only did I get my nose botched necessitating a complete surgical revision by a top rhinoplasty expert, but now I am subjected to further unprofessional conduct with what appears to be Dr. Jacobs' attempted public humiliation of a private patient here on Yelp. This along with other remarks is arguably harassing and I believe it violates the Yelp guidelines. Also, look at my before photos, they look nothing like what was stated by him; that is absurd to suggest. I had beautiful natural ethnic nostrils and I repeatedly underscored the importance of *retaining* my bold ethnic features. I can never get them back now, as the procedure he performed is irreversible. I believe Dr. Jacobs is likely twisting a jokingly made private comment out of context in order to try to protect himself and malign me or discredit my honest review and experience. Further, at no time did he offer to surgically fix any of his mistakes, he only offered filler to try to cover up the crater he caused on the tip of my nose. It is also untrue to claim I went to see him for what he has publicly stated. Was that comment made to try to embarrass me, or are his records that inaccurately maintained? Concerning either way. Even if that particular remark were true, why would any part of my private patient medical records be shared online without my consent? Why would any medical doctor behave in this manner? I have never seen anything like it. My initial reason for meeting Dr. Jacobs is and will remain private as part of my legally protected medical records. I would urge anyone seeking out a trusted facial plastic surgeon to check credentials, read all the bad Yelp reviews, look closely at photos shared and the stories from patients, and proceed with extreme caution. Experiencing botched facial surgery is not a journey I would wish on anyone. It robs you of a life you loved. As such, if my review helps spare even one more botched patient, then sharing my experience will have been worth it. There are many wonderful, skilled, and genuinely caring surgeons out there. As you can see based on Dr. Jacobs' most recent actions towards me as well as my results, in my opinion unfortunately he is not one of them.