This is a home base embroidery business. The owner is Liubov or Liuba Tabunidze, a Russian speaker. She has a Etsy store: www.etsy.com/shop/ArtEmbroideryDesigns
My first expression was terrible because we met at the lobby of her building in Maple Ridge. It was so inconvenient. We discussed my order and she agreed to make two items. Later, she contacted and said that I has to change the embroidery size and item sewing pattern because she cannot make required sizes of the embroidery. I agreed to change the requested design, size and even dress pattern. Then, Liubov asked to accept slightly different design of the embroidery, which was not what I ordered at the beginning. So, I did that. She kept complaining and arguing about other things.... Finally, she finished the dress but made embroidery not on the marked pattern and other small mistakes in the embroidery itself. She agreed to correct small staff but all mistakes.
In regard to another item, she refused to make it for the confirmed price. Liuba said that she could keep embroidering if I pay more. I was so frustrated because I did not expect any surprise. She doubled the price from $180 to $400. After a long conversation she agreed to complete the order for $320. Unfortunately, she made asymmetric embroidery for sleeves and front stating that it is her view even though we discussed about symmetric embroidery everywhere. She agreed to fix the front but refused to correct sleeves. Liuba asked extra money for it. In addition, she asked only cash or certified cheque. I hope my experience helps you to make a final right decision. I recommend to find a reliable embroidery service without any surprises and frustration. I WISH YOU HAPPY EMBROIDERY! GOD bless you all! read more