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    Art One

    4.0 (1 review)
    Closed 9:00 am - 6:00 pm

    Art One Photos

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    13 years ago

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    The Frame Maker

    The Frame Maker

    (7 reviews)

    $$

    Leslieville

    Compared to other reviews my request was simple but the results were far from it. Could not have…read morebeen happier with the anniversary present they helped me put together from scratch. Wish there was a 6 star option!

    So the first time I called and asked to have a frame made, no problems at all. The frame was in…read moregood order and we were happy with the result. Fast forward two weeks later. I emailed the same guy a couple of times about having two more small, simple frames made. Days later and still no response. I call the guy and he tells me he doesn't want to make the frames unless I bring him prints to go inside the frame. I explained several times I'm giving the frames as a gift and so I don't have a print. Again he tells me he doesn't want to make the frame unless I bring him the prints for it. Again, i try to explain I so not have a print, and that the frames are for a gift. He says he'll get back to me. This was several days ago now and still no response. I guess he wants me to bring him prints to frame so he cam upcharge e for the frames. I understand the reviews now. The guy was difficult to communicate with, and I do not recommend using You'd think that given the pandemic, they would welcome the business. Instead, he tries tp upsell me on two frames. I would say avoid the headache and avoid The Frame Maker. Instead, I recommend Michael's on John street. The frames are equal quality, very good selection, and the prices are better than Frame Maker. Also, they will sell you a frame, even if you don't have a print for it, without trying to upcharge you. Save yourself the headache, and avoid this business.

    Framing Depot - Retail & Framing Showroom

    Framing Depot

    (26 reviews)

    $$

    "I'm the owner, and I don't give a f*."**…read more I don't usually write Yelp reviews - I had to create an account just to post this. I don't like hurting a business over one bad experience, and maybe that's all this was - but wow! I left Framing Depot without a birthday gift for my husband and feeling completely disrespected. I wasn't treated right - plain and simple. I've used Framing Depot before and had good results, so this came out of nowhere. I placed an order ahead of my husband's birthday. On the Saturday before (they're closed Sundays), I called to confirm pickup. I gave my last name, was asked to repeat it a few times - my name is tricky and perhaps the line was bad. Then I was told - with clear irritation - "Can you just spell it?" I replied, "Sure. You just had to ask." No doubt I was a bit annoyed with his tone. When I arrived, the mat colour was wrong. The owner pointed to the paperwork and insisted it matched the order. I hadn't filled it out the paperwork, and said as much. Instead of owning the mistake, he kept pointing to the paperwork, so I firmly reminded him I hadn't filled it out - I didn't work there. Once he finally acknowledged the error, he offered to fix it - but not until Monday, the day of the birthday, which didn't work for me. He told me I had an attitude - and that I'd had it long before I arrived - referencing the earlier phone call where I'd said, "You just have to ask" when asked to spell my name. He said, " I was there, he did ask!" It became clear I was dealing with someone who was already angry with me. I said I'd come back to speak to someone else, as the interaction was going sideways. He repeated that I had an "attitude," again citing the call. I reiterated I'd be leaving and would speak with someone else. Then, out of nowhere, he said, "You're not getting a discount." I hadn't asked for one though, frankly, it would've been appropriate given the error and how I was being spoken to. He repeated that I had a bad attitude, told me he was the owner, and said, "I don't give a f***." His words. I responded, "Clearly." He seemed visibly charged and completely unaware of how he was coming across. I wasn't scared, but it did occur to me that I was alone in a store with a man twice my size who was being irrational. I admit I had a bit of tone on the phone - in response to someone being irritated with me. But even if I concede I had an attitude, does that really warrant this kind of response? "I'm the owner and I don't give a f***"? I told him I wouldn't be taking or paying for the frame. He was in agreement with not continuing to do business with one another. He then tried to break it in front of me and managed to crack it. I left empty-handed and rattled. An aggressive, unprofessional, and completely unacceptable behaviour from someone running a customer-facing business. But as he said -- he didn't give a f***.

    I am sad to have to write this review. I needed two pieces of replacement glass for some frames…read moreand contaced The Framing Depot through their website with the size of the glass needed. I was hoping to save an extra trip to the store and just go once to pick up the glass. I even confirmed with an employee that they indeed received the message and she said her manager would be contacting me. No response. I try again. No Response. Does The Framing Depot really not want my business? Did I offend them by using their website ... which is the point of a website.

    Art One - framing - Updated May 2026

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