I will continue to post this complaint to warn other customers to NOT contact this business! The…read moreowner is the most disrespectful, dishonest, crude, unprofessional personal I've EVER dealt with. He runs his company on lies and scams. My story is like ALL the others: spent little time in diagnosing the problem, did NOT fix anything, charged an exorbitant amount, and will not refund after proven he didn't fix anything. This is a failing company trying to stay in business and only scams customers to profit himself. Incredibly unprofessional, disrespectful, and rude. I've filed numerous complaints and will continue to do so. Their Better Business Bureau rating is an F and has a longstanding history of scamming innocent customers. Read the reviews, do your research, and NEVER think this company will do anything other than steal your money.

Horrible customer service! Charged me $80 to come look at my washer with no repair. Yelled at me…read moreover the phone, super rude and very unhelpful. This place should be investigated and I will be reporting to the TN Government. They are 100% practicing shady and illegal business practices. Do NOT use them. SAVE YOURSELF THE MONEY AND TIME!!! Go anywhere else and they'll do a better job. Wish I could give 0

Reached out and the person said they would come by during a 2 hour window. I took off work for them…read moreto not show or ever tell me there weren't going to be able to make it. Don't waste your time.

Came out very promptly and on time. Oleg was friendly according to my husband who dealt with him…read more He charges a 85 dollar diagnostic fee but that goes towards the repair. I will say I was taken back at the price in total. It was very expensive to change a heating element in our dryer. He charged us 295.00 in total and was here all of 30 minutes. All in all I'm glad my dryer is fixed but I feel like the price was very high for the time spent and the part cost in my opinion. Also want to point out that he did not take credit card. We had to Venmo him which I don't love when it comes to business.

Peter knows his business and has the skills to fix anything. We've asked of him. I would call him…read moreagain next time we have an appliance failure.

Came at the time he said reasonably priced fast working My refrigerator is working nicely nowread more

I requested service for my Samsung washer and they started a message thread with me. They offered a…read morefew available appointment options and I responded to request one of them for the following day. I received no reply. The next day or so I received a message from them saying they hadn't received my specific request for the appt they offered. No further explanation. They didn't offer other dates and the conversation ended. Not great service.

Ice maker wasn't producing ice and Mike confirmed it wasn't the ice maker but that the refrigerate…read morewas low causing the ice maker to stop making ice until the temp was under 10 degrees. Did a good job diagnosing the problem and fixed it for a fair price. Will use them again. Quick response- good communication throughout the process.

Ryan has been so helpful now for multiple house calls. He always gets us scheduled quickly and we…read moreare back up and running in no time! Extremely knowledgable, friendly and helpful when going over costs and making decisions. Will continue to use him and recommend him for all of our appliance repairs!

Ryan was able to diagnose and fix our dishwasher. He was competent and pricing was fair…read more I will definitely be using Precision Appliance Repair again if any of my appliances are broken. Highly recommended!!

The repair was finished in record time, he was very polite, and on time. This is the second time…read moreI've used EGY for Appliance Repair and I will use only him for my repairs. He's honest and trustworthy, highly recommend!

From the owner: Hello All, we always been happy helping people to fix their appliances. Our goal is to serve…read morecustomers and make them happy and to being fast response and finish the project at the same day.

Mike Way is a true professional! He is very knowledgeable and uses his experience and resources to…read moremake the best repair. His recommendations are solid, based on years of experience. He went above and beyond for us helping us find the right solution for our Fisher & Paykel dishwasher. What I know now is this - I will not purchase new appliances for our home without first talking with a trusted repairman. Mike Way is that man! We highly recommend him!

Mike was terrific! He got my refrigerator going again in…read moreshort order and at a very reasonable fee. I highly recommend him.

I am beyond delighted to endorse this business. Though I won't name names, I have had awful service…read morewith a certain smiley-faced appliance repair service in Nashville. On the hunt for a better solution, I came across Advance Appliance Repair. Never again will I call the competition. My entire experience from start to finish was excellent. We had two problems to address: a leaky washing machine and a broken ice maker. Scheduling was a breeze and super transparent. There was no 20-hour window, where I was stuck at home waiting for a service pro. Instead, as promised, the guy called me that morning and we worked out a mutually agreeable time frame for him to come by. Thomas was on time and efficient. He got right to work , finding and fixing the source of the leak right away. It also took him no time to identify why our fridge ice maker was broken. Because they are authorized repair people, he has access to a whole database of makes, models and parts for a wide range of appliances. Within moments, he figured out what we needed and had written up a detailed estimate of how much it would cost to order the part and repair it. Thomas and his team stayed in touch over the next few days to confirm the part had arrived and to schedule a time for him to come install it. Lickity split, the problem was fixed on his second visit, as promised. If you're looking for a reliable, cost-effective efficient and easy appliance repair service, please consider Advance Appliance Repair. I'm never using anyone else!

First off, awesome customer service! I was assigned Andrew and he was very impressive. He looked at…read moreour oven range and immediately could see what was wrong. He was very detailed and walked me through exactly what went wrong and how to prevent it from happening in the future - I really appreciated that. I'll definitely be using them again in the future!