Respond to the text messages and give a follow up. It would be helpful to have a firm plan of when service is available.

These people are just crooks. Ask to come out and do a maintance check up and they cut off the air condition and did what they call a check up. After a short time they inform me of trouble with the whole air and heating system. Then left but did cut back on the air condition. Leaving me with a non working air condition. Tried calling back but keep getting run around with appointments and no one showing up. HOW DO GIVE NEGATIVE STARS read more

By far the WORST company I've ever worked with. Wish I could give them negative stars. New system was installed into the condo I'm renting on Monday. AC wasn't working by Wednesday. Was told I had an appointment Friday from 2-6. I hadn't heard anything by 5, so I called for an update. Was told they were unable to contact dispatch. This went on for hours. Promises of being called back, that my ticket had been escalated to a manager ticket, that dispatch requested a new ticket and then would call me right away. I was told they worked until 10pm and that they were coming.... Never came. Same exact thing the next day... appointment booked. No one showed up. Still not fixed and we're going into a 100 degree week. DO NOT WORK WITH ARS!!!!!! read more

Communication between team non existent will never use them again !!!! We bought a new heat/AC system and hybrid hot water tank , the condenser was put on ground . where it is suppose to be raised . only building inspector noticed the mistake and raised it. The water heater was plumbed wrong after 5 times with different techs , the system is still wavering on output . Stay far far away .We used a 3 day right to cancel after they tryed to charge another $2500 to install a recirculate pump that was not needed !. read more

I am writing to express my extreme dissatisfaction with your service. I have attempted to have my heating system maintained since October, but after three rescheduled appointments, no work has been performed. The first technician failed to find my home due to an address error and left without ringing the bell. Following two more months of delays and no-shows, I was finally told--mid-way through my third scheduled service window--that your company does not even service my area. This level of unprofessionalism and disregard for a customer's time is unacceptable. read more

Negative stars. They installed 2 furnaces less than year ago called for service Friday they cancelled first appointment showed up 5 hours late next day Sat after calling multiple times and dispatch tickets for escalation only to send someone who had no idea how to work on a boiler he says .. lol Joke.. now they were supposed to come back today Monday guess what a no show no call or ETA. They are quick to take your money for installs etc but anything else your out of luck. Home depot should stop and sub contracting with them i'll definitely be calling and filing a complaint asap!! read more

Their first attempt to schedule an appointment was horrible through Home Depot. I tried through Lowe's and got the same company and it was even worse. From October 19th to October 30th issue with scheduling a consultation and installation. My perception of this company is that they are not true to their word and has horrible customer service. The only reason I have to deal with them because they are the only company contracted through the stores, it has been a horrible first experience. Not work the headache. read more

I had a Furnace installed ARS about 5 yrs ago I had to call them a few months ago for a problem which took forever to get through finally got a service tech. Someone called.and offered a special tune up for 29.00 and I said yes Made and appointment and they never showed up. 4hrs of waiting. A couple of weeks went by and I was in home depot and a rep from ARS was offering the same tune up and I explain that I had a appointment before and they didn't come he said dont worry I will make sure someone shows up this time. Again 4hrs waiting over 10,000dollars and your service after purchase is the worse. read more

I would genuinely give negative stars if I could. This place dramatically over charged me for the top of the line Lennox system. Which has never worked. I have asked repeatedly for them to refund my money and rip it out of my house over the years (documented). But then again why would they when they could keep charging me to keep repairing and replacing parts every year or two even when it's under warranty. I have gone through 3 Compressors (need a fourth so they are telling me now and the replacement parts only have a year warranty). I am on my 3rd evaporator coil (they kept finding leaks they denied existed until they would inject dye into the lines, but only after charging for several system recharges needed for the leaks). They would charge me for cleaning the system which most of the time they wouldn't do leaving me to hose it off or buy cleaner from the store (after I paid for the service). They didn't install anything correctly and the indoor unit (air handler) would pool up water and grow black mold. They refused to even acknowledge it while people in my house were getting sick. They eventually wiped it down with cleaning cloths, but only in visible and easily accessible parts of the system. Eventually they fixed the drainage issue they ignored for years and gave me a UV light (though didn't clean or sterilize the duct work). Everything is a fight, more years involved talking to a service manager (they have had several over the years, seems like they promote unqualified service techs to the manager position without management training). The service manager will blame you for the problems their techs didn't fix or flat out lie to you about what work was done or is needed. This year it was the operations manager who seemed to just want to pass the buck. At one point they switched digital invoices (maybe they didn't like that I had a stack of over 30 from the first few years). And then they would change my email in their system with a "typo" so I wouldn't get a copy. They have fixed the mistake numerous times but somehow it always seems to change back. I have received one invoice since then and they have repeatedly promised to send me the past ones but never have (and I fully expect they never will and would not be surprised if they have destroyed some to cover up their negligence but that is only an assumption based on them trying to act like certain things never happened when I call up). So do yourselves a favor. Save your money and your aggravation and go with ANYONE else. I would suggest you avoid Lennox as well as their product really just doesn't hold up. read more

We paid almost 10,000.00 for a new furnace, they installed one week ago. They had to come out twice the same day because of no heat. The first night with our brand new furnace, and we had no heat. Woke up the next day, it was 53 in my house. Now today, blowing cold air. Called, tech will be here by 2:00, it's 3:11 now, and no tech, no phone call for an eta. I'm so disappointed I didn't look on yelp before choosing this company, because now we are at their mercy, and they just don't seem to care. They're very apologetic when you call, but that's all. They're don't even deserve the one star. read more

This is the most unprofessional company I've ever dealt with. They installed a new system in 2023, and have been here to fix it every year. Now they are telling us we need a heat exchanger and it's a 2 week wait. I have called them 3 days in a row and have reviewed no calls back from management. DONT WASTE YOUR MONEY WITH THIS COMPANY. read more

Horrible customer service. Someone came out said they'd come the next day and never showed. We called 3x. Next day they said they'd come then tells us they can't fir four days. We have no hot water and we're told it's a minor job. Apparently not enough money to come fix. Go elsewhere because money is king and their service is crap. No shade at the plumbers this is the scheduling and dispatch making the calls.​ read more

Technician was a no show and no one even called to tell me he wasn't coming. If I didn't call several times to find out what was going on I wouldn't have known. Appointment was between 5pm and 9pm. By 8:30pm no one had come or told me he wasn't coming. I had to call several times because dispatch didn't call back the first time. Now I have to miss work today because hopefully someone is coming today. Should be zero stars but it forces you to put at least one. read more

Worst rip off comany. Sold me $13,000 furnace for a mobile home. Found out I have zero warranty because I was not informed of any duct work problem which I was told about 2 1/2 months later. Now. I have a $13,000 furnace that when it breaks down, I have no warranty on it. Thieves do not ever use this company! read more

We had ARS install a Propane heating system and they were professional. We did have a couple of mix up dates not intentional, however they resolved them to my satisfaction. The sales Rep Britt was very informative and explained the whole process in detail. For the initial call which was the day after Thanksgiving they were the only company that reached out to me when I was in a panic. Thank you, Maryanna Shilonski read more

ARS left me in the lurch on my Lennox heat pump system. They installed it back in 2021, contracted by Home Depot. It worked fine for that summer, but I've had to have them back 4 times now (and paid hundreds of dollars) to fix "P6" errors stemming from refrigerant loss. On the last visit they finally identified the issue - a leak in the basement line that's likely been there since day 1. Unfortunately, identifying the problem is all they did. Despite a promised follow-up, it's been 10 days, and I don't even have a date for when they will come out and fix the line. I have called in twice and got non-committal stalling both times. ARS also tends to over-promise and under-deliver when it comes to scheduling appointments in general. Every time I have requested service they've promised to come out immediately and then delayed on the planned day. This is really frustrating, since I have to put my life on hold and wait for them at my home to (not) show up. read more

ARS / Rescue Rooter - Heating & Air Conditioning/HVAC Near Me - Stoughton, Massachusetts

I had an AC tune up with this company , before their technician did the job, my unit was working fine, but after he done the job, only 10mins after he left, my tenant said the ac start to blow warm humid air, he tried to upsell me to change my heat exchanger for around $5000! this is just a horrible experience! read more

Expensive, unorganized, and dishonest. As soon as the worker looked at my broken ac unit, he said I had a clogged drainage pipe but that he did not have the right vacuum with him to unclog it the normal way. Instead he messed with it until it kinda started to flow. He did not quote me a price for the fix, he just started the "repair" on his own volition. After stating he was done with the repair a few minutes later, he said it was good for now but would need to be serviced again. I apparently have to set up and pay for that service in the spring before turning on my AC next year. He then told me that this "repair and diagnostic" would cost me over $700 but not to worry, he would see what he could do. He sat in his truck for a while and came back with a card reader. He told me my cost was still well over $500. I live alone, he was in my home already, and I felt like if I refused payment then, I would be putting myself in a situation where he might yell or refuse to leave so I paid. Maybe this wasn't the right thing for me to do but I felt uncomfortable refusing to pay when the "work" had already been done. When I called ARS today- pointing out he was there less than an hour, did not need to replace any parts, did not have the right tools, and did not quote me the price first so I could refuse service I was just told that they were sorry and that I was charged the correct amount and there was nothing they could do. As someone who has used them for years for various repairs, this experience has made it so I will never use ARS again. read more

Promptness, efficient, courteous. Great customer service imcl prompt return of calls

I purchased a service membership with them in March of 2024. They then sent a very aggressive salesperson (along with his manager by phone) to try and sell me a new heating and air conditioning system. Because of their aggressive tactics, we decided against working with them. Two days ago I called to cancel my service membership so it would mot auto renew in March. I was told it would be cancelled and I would receive an email confirmation. 48 hours later I STILL have not received a confirmation. I have made two follow up calls. Same old story: Accounting is working on it. What is this the Dark Ages?? Something makes me think this is never going to happen and I will be charged again. Well, the state AG's office will be my next call I guess. Stay FAR AWAY from these folks. read more

Needed boiler service, called, booked an appointment. Called me back an hour later to tell me that they weren't booking any new accounts. Received a text fifteen minutes later that my appointment was booked. What? Called back, confirmed they were not servicing the boiler. read more

HVAC (Furnace not turning on). Nice guy, but was not qualified or was trained not to find out the root cause of the problem. Played around and eventually just said "either replace these two things for $3,500 or buy a new furnace. Makes sense to just buy a new furnace". Sales guy was at my house a day later starting with a $17,000 number and started to "work a deal". I got Shahoud HVAC to come in a couple days later and they diagnosed a $600 part and are installing it now. I think ARS sells furnaces, I doubt they ever service them. read more

Poor service and failure to cost of work prior to doing the job. Need to get specific quotes before authorization

Don't allow this company in your home. They engage in deceptive practices and try to sell you services you do not need. ARS recently performed an annual tune up on my furnace. They stated that the unit needs a new heat exchanger and other items that would result in repair costs of around $5,550. They suggested a new unit and quoted me a cost of $20,386 for a furnace nd new condensing unit. When I said that seems high they said they could do it for $16,943 if I agreed to that right away and had the work done the following week. I had another HVAC company look at the equipment. The verdict, nothing was wrong with it. read more

5.8.23 the Ars tech just left and I'm fuming. They did my original water heater install October 2020. No issues until the water heater let go this weekend and I have water all over my basement. I called ars emergency line on Saturday and Chrissy quoted me $129 for a tech to come resolve the issue. She said if someone frees up I could be that night or Sunday morning. She later calls to tell me no one is on call and charge would be $149 and instead it would be Monday morning between 3pm-4pm after I got out of work. She later calls to say time won't work it would have to be 8am-10am so I had to call out of work. Now after looking at my water heater for 2 minutes guys says he'd have to do a warranty swap and they charge $1600. I say that's a lot and he says well they can do $1400. So I look up my original purchase and it was for $1680 new install water heater. So what is the warranty covering $280? Not even cause now I'm charged 100+ dollars for a tech to tell me a higher price bullshit that could've been handled over the phone! read more

ARS / Rescue Rooter - Trash company - Heating & Air Conditioning/HVAC Near Me - Stoughton, Massachusetts

Great service and support from ARS. The 2 man team were efficient, patient, and everything was done perfectly and we were happy they could put in a pressure reducing valve! read more

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Very bad, they overcharge. They always find additional work. Do not sign up for a Service agreement. It pays for nothing.

If I can give this company zero star, I would. Having this company doing my HVAC makes me feel they treated themselves like the customer and I was the service provider. So, my HVAC stopped cooling. The repair person Will came over, switched a new capacitor (without telling me the price upfront), and the AC worked fine. He then stated that we would also need to add lots of coolant. He told us the price for adding the first pound of coolant is $249, which is already 50-100% higher than another company we quoted, and he refused to only add one pound. Given the AC unit is only 6 years old, we suspected it would need a lot of coolant and asked him to give us some time to think. He then refused to give us the little bit of time (like 5-10 mins) we requested to make a decision and told me that I was wasting him time, and I need to either add coolant or he would leave. He then gave me a bill of $421 to replace one single capacitor, on top of the $149 diagnostic fee he charged. Just fyi, for another quote I got, changing a new capacitor was only $100 including labor. I spoke with his manager about this very "expensive" capacitor, and he brought the price down to $328, which already included the $50 default discount on their website and was still 200-300% higher than other companies I asked for. Besides charging over priced for many things, the service from this company is beyond rude and horrible. Even my friend there said he felt sorry for how I was treated. I am not sure how this company promised to have "satisfaction guaranteed" on the website because I definitely did not feel respected and trusted, let alone satisfied. read more

ARS / Rescue Rooter - Heating & Air Conditioning/HVAC Near Me - Stoughton, Massachusetts

Disconnected my central air unit due to late payment. (Which is illegal) Quoted $149 then tried to charge $300 just for touching the unit. Nothing was wrong with the unit. He looked inside and had to fix nothing. read more

ARS installed my Lennox (2 AC and 2 furnace) units in 2016 and told me I have 10 years warranty. The fan motor died right after the warranty and cost me $700. My thermostat started to reset my date and time to 2017 and day and night all screwed up. I did extensive research on the issue and found out that many people on the Internet and reddit had similar issues. I told ARS that I need to have the thermostat replaced for free. The technician came 2 hours late and told me it would be $1600 to replace my iComfort thermostat, I declined but he still charged me $150 for doing absolutely nothing. Lennox set the time bomb so that their product (fan motor and thermostat) would fail after the warranty and ARS would charge you an arm and leg to repair. Disable the WiFi on the thermostat fixed my issue. read more

ARS IS NOT HONORING THEIR 1 YEAR GUARANTEE. Will need to take case to the Board of Licensing to look into bait and switch practices. An 18 SEER air conditioning unit replaced with a 13 SEER unit. The new unit does not cool house properly and is not compatible with the indoor unit. ARS switched the 18 SEER UNIT WITH A 13 SEER, INFERIOR UNIT AND DID NOT ADVISE ME OR THE INSURANCE ADJUSTER.. is was observed by ARS tech in written quote and the Lennox Tech support THAT ARS INSTALLED THE WRONG UNIT. ARS tech was sent to service an outside AC leak and at this time I learned that ARS installed the wrong outside unit. The tech acknowledged the leak, advised that he could not locate it, but did not perform a dye test in order to locate it. PRETTY BASIC. Requested a refund during the 1 year guarantee period. Appears ARS is not honoring their Easy Refund Policiy. WHAT HAPPENED TO THEIR EXCELLENT SERVICE AND THEIR EASY GUARANTEE? Now dealing with ARS Headquarters office and the BBB in Memphis, TN and will be presenting the case to the the MA Attorney General for their BAIT AND SWITCH PRACTICES. read more

Paid $1000+ to get our heater fixed. 2+ days later we're still waiting for them to come back or provide an update. They say one thing and do another. read more

I called ARS to install a new heat pump. The initial quote was to take 1-2 days for the installation. It took two weeks with numerous visits from various technicians who lacked any coordination with prior technicians. After two weeks, they "finalized" the installation. But they apparently never checked the system. The first time we tried to turn it on, it didn't work. Now I have a technician out again trying to fix it. Everyone is very nice, but they cannot seem to get the job done. One technician will blame the other for doing something incorrectly each time they come out. read more

I've used ARS many times and they have always been responsive, but this time I had a more challenging issue where I couldn't get stronger cold airflow to several of the rooms in my house that had stumped others that had come by. Evan from ARS came to our house and spent several hours in detective mode, inspecting the equipment and trying to figure out where the issue was stemming from. He figured it out while being an excellent example of a customer focused technician and with a great sense of humor. If you need help, call and ask for Evan! read more

ARS charged us a service call to come out to the house and in addtion, they charged over $400 to fix the cord chewed by a squrral and didn't tell the estimate beforehand. Ridiculous. read more

Stay away! I had been a long time customer of ARS at my prior home. After building a new home and wanting to add some indoor air quality components, we called ARS of Boston. ARS wanted to charge us a service call for them to come out to the house to give us an estimate for installing a whole home humidifier and air purifier. Yes, you read that right.. They wanted to charge us in order to potentially get business from us. When I asked if they could give me a target estimate for time and materials prior to having them come out, and they said that would not be possible. Do NOT recommend ARS based on this! read more

I was connected with ARS through Lowes to get an estimate for a water heater replacement. The woman on the phone was very nice, and we scheduled an estimate between 8-10am on a Friday. I waited, and they never showed. I called and they explained it was an error in the system, so she corrected it and scheduled one for Monday at the same time, explaining that I would be the first appt. of the day. Monday rolled around, and nothing by 10am. I called and a rather unapologetic gentlemen did not seem concerned. When I asked if I was even on the schedule he said yes, but the tech was probably hung up from another appointment. I took a total of 6 hours off of work for nothing, it was very disappointing. read more

ARS installed Mitsubishi mini splits with 3 heads through Home Depot in 2018. we Just had an issue with Freon leak, The copper lines were compromised by any inferior insulation . Ryan and Sheldon were here on time and on price to resolve the issue. Very professional, neat, and kept me in the loop throughout the process. I would recommend ARS if you can get Ryan or Sheldon. read more

I got in touch with this company through Home Depot for a heating system tune-up at my home. During the service the tech told me that there are a million things wrong with the system and that I need a full system replacement. The cost of which is 18000$. I have had this system inspected by other inspectors and contractors previously and nobody found any major problems with the system. I have been told by multiple people that these systems easily last 25 years, mine is barely 16 years old. I called ARS multiple times to have them send me in writing what their findings were and why they recommend a full system replacement. No clarity, no written statements from them. This is odd as it gets. Never in my life had I had a service provider recommend a big job like this without being able to give me a written statement of why they recommend that. I called Home Depot to complain and they told Home Depot that they "will not provide a written statement of the diagnosis because that's not the customer paid for". Seriously, WTF!! Obviously this company is just trying to scam me out of $$$$$ for replacing a system which is working perfectly fine and they don't want to put that in writing. The other reviews below also indicate a certain pattern with this company TLDR: Stay away. Will try to scam you into getting work done that's not needed. If I could give them 0 stars, I would. Edit in response to the comment: For the record, I had already called about this 6 times before posting a review here. I first 4 times I called, I spoke with no one other than Jim who kept giving me one excuse or other for not providing a report. Then I called home Home Depot, got transferred to someone at your company who was just outright rude. Called Home Depot again and had them call you and Home Depot called me to say that your company told them that I "paid for tuneup and not for the diagnostic". Your guy recommended a complete system replacement costing 18k$. So obviously you conducted a diagnostic to suggest that I pay that kind of money. Or did you make it up? read more

Got Lennox AC with heat-pump installed in April 2021. Since then already called ARS 15 times, having engineer visit us 4 times for AC remote not able to communicate with AC. Unfortunately, there is not many options on the head itself to control thermostat. They replaced the remote after many calls as they thought that was the problem but later advised circuit board for AC needs to be replaced. Did many follow up calls to get circuit board as well and get a status. I was told that service manager has been informed but no timely resolution. This summer I spend many days on 85F+ room temperature without AC as concrete resolution was not provided for last 4.5 months since the installation. read more