When we 1st met the proprietor he was very pleasant. That rapidly changed. We were promised the 5 bathrooms on the 1st and 2nd floors would be done before Xmas 16. What we got was occasional workers who had insufficient tools and worse still the 1st bathroom had to be stripped as the Ditra mat was omitted. The floor tiles had to be removed and even though I made it clear the wet room membrane had to be replaced arrow tiling ignored me and latexed the floor with no regard to prevent water penetrating into the rooms below. This wet room floor took 3 attempts. As labour was provided piece meal the tasks took forever. We had to provide buckets and extension lead. To be fair Tomas and Andray are able tilers but they are underpaid, poorly motivated and poorly equipped. There was a culture of penny pinching similar to Ebenezer Scrooge. During one week we made it clear the tiling was not to start in the garage. This was ignored causing us great inconvenience. Worse still to come. 146m2 x £55 + vat. No discount. In addition the ground floor was over 100m2 and the garage 24m2. Then theres the gym. Still no discount. In fact his invoice was inaccurate in the bathrooms by an astonishing 30%. Luckily the 3rd invoice was unpaid and won't be. The proprietor ignores our emails. Extreme caution is advised. The owner is selling up and moving to New Zealand so you may ask what guarantees he will offer. read more

I have just had my kitchen redone and it is so fantastic I really love it and spend much more time in it than when it was old and tired. It is a dream to use. I would like to thank Arrow Tiling for doing such a great job and making the experience as pleasant as possible. Nick and his men were so helpful and efficient. They were always polite and friendly and worked really hard but kept everything clean and tidy. Any rubbish and waste was removed promptly and their tools stored away at the end of each long day. This is the second time I have used Arrow Tiling, they redid my bathroom a few years ago and it still looks beautiful and as good as new, so I thought I would use them again for my kitchen. I am so glad I did as they have done a wonderful job again. I have no hesitation in recommending Arrow Tiling ltd to all my friends or anyone else for that matter, they are really excellent. Thank you so much for my lovely kitchen. Carolyne Rose read more

Avoid! On the face of it, this company promises much - a highly professional tiling service. The cost is commensurate with this promised level of quality, i.e. high. However, be aware that once instructed, the initially friendly and jovial approach to customer service can rapidly deteriorate and give way to a much more aggressive and even threatening attitude. Not what you expect from a company which is apparently registered with the Tile Association. Luckily I discovered this before parting with a significant amount of cash so consider yourself duly warned. read more

Booked them in for a job 6 weeks in advance. Turned up, insulted everyone on site. Very aggressive. We were willing to rectify underfloor heating which was at issue apparently then and there at our cost, but they walked off the job and left us with nothing done and having to find another tiler. Only called to tell us they were not going carry out the job once they'd gone. AVOID. read more