I have been using arrow for a few months now and I can honestly say this is the most disorganized chaos. My doctor called in my PCOS medication and I never heard from the pharmacy. I feel like I'm always having to chase it down and call them to get it filled.
I always pre-pay so I can just walk in and get my medication. So here is where I am frustrated...
Last Friday I called in and verified that they had my prescription. The pharmacist said yes and to give him 30 minutes. I got a text message that the meds were filled and ready to be picked up. Keyword FILLED. You would think like a normal pharmacy that they got your prescription ready with your name on it correct? Wrong. My husband went to grab it on his way home from work because I wouldn't be off before they closed and well, they "sold out" of the meds that were already FILLED to me. I called and asked why and how and the lady said it's a first come, first serve basis on refrigerated medications......... I'm sorry but what?? How do you fill something to someone and then sell it to someone else? She couldn't answer that question. She said they would have a new shipment on Wednesday and to come back. Granted I had already PAID.
So yesterday (Wednesday) I went when I got off work and wouldn't ya guess.... They didn't have my meds that were ALREADY PAID for. The guy at the counter said "we sold out about an hour ago."
So they sold medications that have already been paid for again. He told me they will have more tomorrow (Thursday) and I told him I had already been around and around with this. I told him I was notified the prior week that it was filled, I paid, and it was sold. Same for today. The guy stated that this shouldn't be happening and that he would fill it as soon as it comes in. That's fine and all but it has already been filled so how will that change!!! They all need to get on the same page with how they handle this because I now have two different answers.
Basically they are selling other peoples filled and paid for prescriptions, so beware!!!!! read more