Current review 07/27/2026: AWESOME! Chris L. is the BEST! Chris made sure I got the vehicle I wanted!! Chris is very patient and listened to everything I wanted to say. Chris is very transparent and answered all questions!! Ozzie in Finance was GREAT. He explained everything and even gave me tips on certain things. The Florida One Insurance Agent Y. was very polite and provided great information. Arrigo Sawgrass is THE BEST!!! read more

I had an alignment done here in November 2025 due to uneven tire wear. I was not provided with an actual alignment report (only a spec sheet) and the dealership now confirms they have no record of the completed alignment measurements from that visit. Within 5k miles, my front tires developed the same uneven wear. I returned, and a new alignment was performed and documented. While they agreed to redo the alignment, they refused to take responsibility for the tire damage and instead blamed "potholes/curbs" without providing any evidence. I take good care of my vehicle, and more importantly, there is no documentation showing the original alignment was properly completed. As a result, I'm now being asked to pay $600+ for tires that wore prematurely. Very disappointing experience. I would strongly recommend asking for full alignment documentation and considering a second opinion before trusting this location with your vehicle. read more

Sorry, there is no other way to say it but the service here sucks. I brought my truck in to align the headlights on a 2020 Limited made an appointment at 8:30 AM. Dropped it off. It's now 340 and they still haven't looked at the truck. It's like this place is just a place to lose your truck there's absolutely no urgency to provide provide service and when you ask for a manager the responses there are no managers here. I'm sure Michele would like to know that. This is the third ram I've bought from this dealership, but that's all they are as a dealership. I have no anything else I don't have service. They do not have sales people. They do not have anybody that can help you. I will find myself another place to spend my money. read more

Made an appointment for an oil change on Sunday prior to them closing so I was the last guest . So convenient all the days and hours they offer. Excellent customer service . In and out . read more

Arrigo Sawgrass - Showroom - Car Dealers Near Me - Tamarac, Florida

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Arrigo Sawgrass is the worst of the worst. They promise you everything with full information at their disposal and then lie to you and try to take advanatage of you more than other dealers. If you want to be treated like a moron, then by all means go there! read more

Very bad people there! Lies, and hidden fees. "gotta go ask my manager" was the term they use and when we pressed them on the fees they brought out their financial manager who said "oh, sorry that was the managers mistake" , then they added money to the sales tax for their pockets. they didn't expect me to look at the numbers and I did, after "red penning" my paperwork to "fix it" they just kept moving their fees to another line. Tried to pressure me to put money down ,this is another way to pocket $$$ to benefit them. I left after their 8.7 % (what a joke) , I went another way for 5.1%, another deal they have with financial institutes to benefit them. be aware of their S L O W process to keep you there and you just give in, leave at the first red flag!!!! read more

Felipe Tejada, my service consultant, was amazing. I honestly could not have asked for a better service experience. From the moment I arrived at Arrigo Sawgrass Jeep, everything was smooth. He was incredibly kind, welcoming, and took the time to explain exactly what my Jeep needed in a clear and easy to understand way. What really stood out was the level of care and hospitality. While my car was being serviced, Felipe even ordered an Uber to get me back home, which I truly appreciated and did not expect at all. Little things like that make a big difference. Professional, transparent, and genuinely thoughtful service. 10 out of 10 experience. Highly recommend asking for Felipe. read more

Arrigo Sawgrass - Jeep - Car Dealers Near Me - Tamarac, Florida

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This people are calling me from different phones all the time. Its crazy I told many times that I have purchased a Mercedes Benz from an office dealer. They are offering low quality car and the prices published are not real. They charge a lot of money more . Place not reliable. read more

Rating: I've been extremely disappointed with my recent experience at this Arrigo service department. My truck was in for suspension issues, and after that, basic communication completely fell apart. Multiple phone calls and emails went unanswered over several days. I finally had to drive to the dealership in person just to get an update and make a decision on next steps. I ultimately decided to have the truck towed to another shop to complete the repairs. Even then, it took over an hour for them to bring my truck around so the tow company could pick it up. For a daily driver I rely on, that kind of delay and lack of responsiveness is unacceptable. To make matters worse, after the second shop finished the suspension work, we discovered that Arrigo had forgotten to reinstall the fender liner. I then had to make yet another trip back to the dealership just to have that put back on--something that should have been done correctly the first time. Between the poor communication, delays, and missed basic details, I'll be thinking very carefully before trusting this service department with my vehicle again. read more

Arrigo Sawgrass - Towing my truck to another shop. Took over an hour for them to bring the truck around. - Car Dealers Near Me - Tamarac, Florida

Sale was great very upfront pricing and great service from the rep Orlando. The financial side is beyond bad. I purchased on November 9th they have yet to pay off the trade. I have incurred late fees and had my credit affected with a late payment. I had to make a payment in a car I no longer own. Trying to get a call back is near impossible from anyone but Orlando. He finally got the finance manger to call me. After I had left 7 vm . The GM Cedric is no better. I sent him an email over a week ago on the "talk to the GM" link on their website. That thing probably has a 1,000 unread emails. They sent me tracking on the check they have sent. There has only been a label created for the past 4 days. Now I have to file in small claims court. Totally unprofessional. read more

Arrigo Sawgrass - Never sent the check!!! - Car Dealers Near Me - Tamarac, Florida

Generally a positive experience with the routine maintenance at the service center, particularly with the helpful and professional service advisor, Anthony Garcia, and the efficient 1.5 hour service turnaround, which included the complimentary car wash and tire shine. No issues with the maintenance service today, although was extremely frustrated by the additional complication regarding my inoperable electrical outlets and the unreasonable three days required for diagnostics, as well as the limited one day car rental allowance. In addition, I called Arrigo three times in the last week to confirm my service maintenance appointment while also reiterating the electrical issues which would make sense to diagnose or fix at the same time to avoid a repeated time consuming visit. The Arrigo rep informed me each time to speak with a service advisor on the morning of my appointment and could not guarantee anything. It's very disappointing that my new Jeep already has electrical issues and a replaced battery after only 5,000 miles. I would hope for a more convenient solution for warranty-related problems and reasonable car rental support, especially for something unexpected like this. Hopefully, my warranty experience with another Jeep location will address those concerns more effectively. read more

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I would rate my overall experience as a zero if I could. There have been many issues, like them not filing the proper tax documents as required by law for EVs, or the numerous repairs that my brand new van has needed, or them not giving me the all weather floor mats that they forced me to buy until I pestered them for 4 months to get them. The final straw was today. When I purchased my van in summer 2024 they said I would get 2 oil changes and 3 tanks of gas. I have gotten one tank of gas from them before, but since I'm not in the area I haven't gotten my others yet. Well I was at the service center for an oil change today so I asked about my free gas. Was told I would have to talk to sales. I spoke with the woman at the front desk who asked someone else who said they don't do that anymore. I asked to speak with a manager. His name was Mark and he told me they have never done that since he started working there in Aug 2021. He asked if I 'had anything in writing' which I do but obviously I did not bring all my sale paperwork with me. I figured it wasn't worth my time to argue it out over a maybe $40 tank of gas. Just know this place will gaslight you and provide poor service. I will never in my life go to this or any other Arrigo location. read more

Update - CEDRICK the manager & JAMES HUNTER FINALLY called . Said that they won't be responsible for any fees . Even though they know they messed up . Dismissive and disrespectful. - horrible experience with this dealership with deceiving and deceptive practices happening. our sales guy was JAMES HUNTER when our old lease was coming due and getting a new lease BACK IN February . Initially we were told that the old lease was going to be taken care of and they were going to a buy out and use it a trade in (that's means paying off the truck and get it as is) .... THREE MONTHS later pass and I'm getting call from Chrysler capital because no one knew the whereabouts of the old lease !! What ?! Like it was in ARRIGO's possession and they didn't pay for it or nothing . We had debt collectors contact us because the old lease was still running . And then now we get letter saying we owe money for when the lease was turned in until end of May and there's "damages & extra miles " ?! The dealership convinced us that everything was taken care of but now we are dealing with a headache ! Because no body knows who was using the truck from February until May .We felt used , and just because they wanted to make a quick deal and not help us at all. Update - 6/19 After multiple attempts - dealing with Chrysler capital WE HAD TO FIX THAT ON OUR OWN. And then now we get letter saying we owe money for when the lease was turned in until end of May and there's "damages & extra miles " because they did an inspection until May ?! The dealership convinced us that everything was taken care of and lied . JAMES FINALLY CALLED AND MENTIONED THAT HE WAS NOT SURE HOW THE MANAGER PUT IN THE DEAL . Very deceiving , I had try to contact the GM Andrew Vislosky and were told he will reach back out, but nothing . Even emailed the Morgan auto group but no reply read more

Arrigo Sawgrass - Car Dealers Near Me - Tamarac, Florida

Nick was awesome and extremely pleasant with excellent customer service. They had to keep my truck for a few days and he made sure that the rental was available at once and everything was processed easily !! only great experiences at this location ! read more

My Dodge rams steering wheel was shaking when I was driving so I took it to Arrigo . My advisor Ranier said I needed $4900 in repairs, and like a fool I agreed. The shaking never stopped, in fact it got worse. Finally after several visits they said it could be the brakes ( which the checked as ok on my first visit) finally I took it to a local mechanic in Sunrise and they fixed the calipers on the brakes and the shaking stopped. These guys charge $ 300 an hour. Unbelievable!! read more

Went in for a battery replacement on my daughter's truck battery was installed on her truck before she bought it on August 2024and the date on battery she told her she needs a new battery for 600 so I told her I'll replace it myself when I took it out it was 36 month warranty on battery replacement went back to them and told me the battery is not under warranty because she didn't by but she bought the truck from them read more

I received an online offer for my car based on exact info of the car, and of course subject to inspection. Based on that offer, I drove to Arrigo Sawgrass for the appraisal. After inspecting the car, they offered only 60% of their online quote. Their explanation was that they found an auction result showing a similar vehicle selling for that amount. My car has a clean title and was accurately represented before I made the trip. If the dealership believed the vehicle was worth only 60% of their quote , their online system should not have produced that initial offer. I understand that inspections can affect value, but a reduction of almost 40% raises serious questions about the accuracy of the online appraisal process. The result was a complete waste of my time and left me feeling that the original offer was never realistic. I would not recommend Arrigo Sawgrass to anyone relying on their online trade-in or purchase offers. Customers deserve transparency and respect for their time. read more

Típico como todo un dealer mentiroso. Recibo oferta por mi vehículo de parte de ellos por $13,700. Me llamaron y confirme sobre esto y me dijeron que si que era real y que fuera hasta allá. Tuve que manejar casi una hora de camino y cuando llego me dicen que no que la oferta para comprar mi vehículo es de $7,500. Son una burla este dealer. No pierdan su tiempo. Cabe resaltar que mi padre con cáncer fue quien llevó el vehículo a donde ellos y les dijo que por favor confirmaran la información antes de manejar hacia allá y aún así dicen estos payasos que si que lleváramos el carro para allá . read more

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Had my Jeep Cherokee serviced recently and my advisor Felipe Tejada was awesome. He is very professional and polite and a VERY good representative for Arrigo. He kept me informed and was very knowledgeable. Thank you, Roy Liddicott read more

A representative from the business responded to my Yelp review, inviting me to email them. I emailed them, but never received a response. I'm not surprised. read more

We had an amazing experience with Colin Kesley during our recent visit to purchase a car for our son. We told him our budget and he understood exactly what we needed and took us to the right car. The financing process also went very smooth. In all my years of purchasing cars, this was one of the best experience. read more

No pricing on the vehicles so you have to get on their website to find pricing. I asked the salesman who reeked of cigarette smoke about an ad with promotional pricing on social media and he told me that it was just a way to get people in the dealership and it was not an actual sale. This place is just not a pleasant buying experience anymore. Salesman truly lacked people skills. The crazy thing is four years ago I had a completely different experience. It has really changed. read more

The communication between the warranty representative and the service representative at Arrigo needs to improve. I should not have had to be on the phone three times a day with the warranty representative and have a three way call to the auto parts store to make sure that the part is ordered correctly In addition the warranty representative blamed the service representative for delays and miscommunication with emails and visa versa Additional displeasure too lengthy read more

I wish it was possible to rate less than 1 star. My car was issued a recall over a year ago, and I have tried multiple times with this dealership to get the parts ordered and my car fixed. They kept me on hold for 40 minutes and ended up telling me that "we've ordered too many parts for this recall and can't order anymore. They're backlogged. You'll have to talk to service to schedule an appointment". So I spoke to service, who then told me "yeah if parts told you they can't order the part, then there's nothing we can do." In addition, I brought my car in last year to get a repair under warranty. The service advisor told me that he'd give me a call tomorrow about the status of my car. 3 days later, and no call. So I decided to just show up. The look on the advisors face was absolutely insane. He apologized profusely and said my car would be ready by tomorrow, and that he'd give me a call. Next day, no call. I show up, and he says the car is ready. The issue that I brought the car in for (AC) wasn't even fixed. I sent the car back, and the advisor told me it would be one more day. Come back the next day, THE ISSUE IS STILL NOT FIXED. Finally, on my fourth visit, the AC was fixed, but the techs got grease and dirt all over my car, made a huge mess of all my belongings, AND the steering wheel was now squeaking when I turned it, AND the charging ports no longer worked. At this point, I was so beyond frustrated that I just took the car home and have been living with these issues ever since. Working with this dealership has been one of the most frustrating and mind-numbing experiences of my life. I really don't know how they're still in business with such awful customer service. I would highly recommend that you take your business elsewhere - nobody here cares about doing what is RIGHT. read more

Jaime helped me get the best deal and I bought a nice car. I recommend him ,He answers all my questions and always makes sure to find a deal that works for me. read more

If I could give them a ZERO STAR REVIEW, I would. They are HORRIBLE at customer service once they sell you a car. I traded in my Jeep on 9/22/25 and after carefully reading the fine print, and noticing that they charged me over $2500 for a maintenance plan that only covered 4 oil changes at $75 each, and nothing else, I cancelled that plan, as well as my GAP and extended warranty. This was on 10/3/25 and as of today, 1/5/26 - 3 MONTHS LATER, I have not received my refund, despite dozens of calls, messages left, as well as emails. Yesterday they kept me on hold from 4:22 pm until they closed at 6:00 pm, when they dropped my call. I called the insurance company that issued the policies and they told me they issued the checks out on 10/14/25, so they are holding my money for no apparent reason, and will not answer my calls. In addition to the above, they gave me a temporary tag (not sure why), and then apparently used the Jeep I traded in with my tag still attached. I got a $98 parking ticket in the mail that was issued 9/30/25, a week AFTER my trade-in date!! They also argued left and right that they did not have a second key to the car I bought, when I knew 1000% the previous owner had turned it in, because I KNEW HIM! It took countless phone calls, back and forth, and me going into the dealership (I live an hour and a half away), for them to magically find the stupid key! So do yourself a favor and don't shop at Arrigo Sawgrass, or if you do, make sure to dot all your i's and cross all your t's before you drive off their lot! read more

High-Pressure and Disappointing Experience at Arrigo Sawgrass Unfortunately, my experience at Arrigo Sawgrass was far from pleasant. From the moment I arrived, things started off on the wrong foot--the vehicle I came to see had already been sold earlier in the day, and no one bothered to call to let me know. I won't mention names, but those who assisted me that day know who they are. The first sales consultant showed me another vehicle since the one I originally came for was no longer available. That car had clearly been sitting on the lot for a long time--it even had spider webs and spiders on it. While the salesperson was pulling the car out for my wife to test drive, he received a call that a customer with an appointment had just arrived. I don't understand why I was assigned a consultant who already had another appointment. He then asked me how serious I was about buying, which felt unnecessary and uncomfortable. We were then handed off to another salesperson who was slightly more helpful but seemed to be in a rush the entire time. My wife felt pressured to make a decision, and I wasn't about to let that happen. Rather than guiding us through options or addressing our needs, the team seemed far more focused on closing a deal quickly. What should have been an exciting car-buying experience turned into a stressful and frustrating process. We were rushed through discussions, and any hesitation or question we had was met with more pressure instead of helpful information. It felt like their goal was simply to make a sale, not to build trust. When we couldn't reach an agreement on lease numbers, a manager actually threw a fit in the middle of the showroom, saying that if we came back Saturday, he wouldn't honor the same deal. I found that behavior completely unprofessional. To make matters worse, another manager called me later in the week asking if I'd be returning to lease the car. When I told him the numbers didn't work for me, he laughed, implying that my expectations were unrealistic. Ironically, I got exactly what I wanted at another dealership--same vehicle, same specs. I left feeling disappointed and uneasy about the entire experience. Buying or leasing a car should be a transparent, respectful process--unfortunately, that was not the case here. I hope management takes this feedback seriously and makes improvements to focus on customer care and honesty rather than high-pressure tactic read more

I just have to share how amazing my experience was with Jesse Martinez!! from start to finish, he was so kind, professional, and really went the extra mile to make sure everything went smoothly. He took the time to explain things clearly and made me feel completely comfortable throughout the process. You can tell he genuinely cares about his customers and takes pride in his work. It's not often you get service like that anymore! I left feeling super impressed and grateful. If you go there, definitely ask for Jesse!!! read more

Worst customer service, they don't answer their phones or return calls. Go somewhere else!

this has absolutely nothing to do with the dealership or their service i have no ill will towards them which is why I rated 5 stars. I was just there get my oil changed on a Saturday and decided to go for a walk because it's a 2 hour wait. when I was walking around the area a strange man with face tattoos came out of nowhere and as it was Saturday all business is closed so I was roughly a mile from the dealership and was afraid for my life I called 911 and ran to the dunkin donuts near them this man was a professional criminal and knew exactly what he was doing as he could not be arrested bec he didn't threaten me the police asked why I was walking aroun. this occurred at noon in broad dayligh. if you use this place do not wander around the area it is not safe I could have robbed or worse. read more

Avoid at All Costs - Classic Bait and Switch Tactics Arrigo Chrysler Dodge Jeep Ram Sawgrass is the epitome of everything wrong with the car-buying experience. Disorganized, misleading, and full of classic bait and switch tactics (which, ironically, is one of their actual Google review categories with 32+ mentions). I'm adding one more. Over a 48-hour period, I was handed off to three different salespeople, none of whom seemed to communicate with one another. In the middle of an appointment, Mark (a manager) called me--then asked if he could call me back. That call never came. After five hours, I called him, only to be lied to about the fees and how they do business. I came in genuinely interested in buying a vehicle priced right at Blue Book. I even told them exactly what I wanted to pay--just $2K less. Still, their deception and treatment made it an easy no, regardless of the price. They quoted the following outrageous and inflated fees: * PPP+ - $2,999.00 * Reconditioning - $1,411.00 * Documentation Fee - $1,298.00 * Electronic Filing Fee - $559.95 * PTA Fee - $189 * License Fee - $500 For context, here's what I found with 30 seconds of research: * Registration Fee - $225 * Title Fee - $85.25 * License Fee - $45.60 * PTA Fee - $50-$200 * Electronic Filing Fee - $89 * Average Dealer Service Fee - $799 As a salesperson myself, I can sniff out B.S. a mile away--this dealership reeks of it. I sincerely cannot wait for the traditional dealership model to die. Tesla has it right: transparent pricing, no "market adjustments," no games. Pay, pick up your car, enjoy the experience. What a concept. Lastly, to Silvia--the so-called Customer Relations Specialist--please save your generic copy-paste reply. It's clear from the dozens of similar reviews that nothing changes here. read more

Arrigo Sawgrass - The inflated B.S. dealer fees. - Car Dealers Near Me - Tamarac, Florida

The car salesman JOSE, a great salesman. After buying the car, I had to travel 8 hrs back to arrigo to renew plates. Plates were expired because they never mailed extension plates. Once back there had to wait another hour to get them printed. They could not tell me when I would recieve my permanent plates. Upon receiving them..they only was registered for another month. Expired in March recieved new plates Jan 26th. So plates for 2 months. I will never go back to arrigo sawgrass. read more

I really hope this helps someone but choosing this place to try and buy my vehicle was the worst decisions I made and I'm very long time The way they do business is beyond sad and super frustrating My experience there was not a positive one at all. And I will never return or refer them. I had gotten APPROVED for a vehicle and made deals with one manager and signed all paperwork. I come back the next day and they try to have me sign a deal that's $375 over what we agreed. So basically I was lied to one MANAGER and then the other manager tried to downsize it by not making a big deal. The poor salesman did not even know what was going on this place is a house of clowns and I strongly suggest anybody buying a go elsewhere. The best thing about my time there was that I actually did not leave car. THANK GOD. BE CAREFUL WITH THIS PLACE FRIENDS. read more

This review should be a ZERO. We purchased two new Jeeps here a few years ago. One of the Jeeps kept breaking down so we brought it into this dealership for service. I had less than 30,000 miles. They replaced the battery 4 times, the alternator, and then said I needed a $6,000 powertrain repair. My car was in the service center for two months total. We traded in that car for a different make. Two years later we are having similar issues with the other Jeep. Have had batteries replaced repeatedly, the wiper fluid system broke, was supposedly repaired and broke again. They have replaced the PTU twice. Returned the vehicle to us in worse shape than we brought it in. Now they claim it needs $4000 worth of repairs including the driveshaft (which they removed TWICE to do the PTU repairs). This Jeep has been in this shop for over 5 weeks total. We went to pick up and they charged us $275 AND they lost our car key/remote. We are furious. Every experience here has been horrible. Avoid this dealership/service center at all costs! read more

2022 jeep wagoneer had a complete electrical failure at 31k miles... was told it was out of warranty by 15 days. Also, since there was no warranty I wasn't eligible for a loaner. They were not willing to do anything to compromise. I asked that the diagnostics report be provided and was told they don't do that or have it. I requested this when I brought the vehicle in and still they did not care to provide me the information. The electrical failure was a result of the fuel pump. A fuel pump going bad at 31k miles is very questionable. I needed to pay $1400 for the repair and not a thought or care from them. The vehicle was shaky and not running well. I had 3 months left on the lease so you would think they would consider it would be smart for them to treat me better especially since I was going to get another jeep and I even told them this. After the experience and how they did not care at all, I took the car straight to trade in at JM Lexus. I needed a reliable vehicle and with my work and family could not risk being in a situation stranded like I was. The service manager didn't respond to me and there was no transparency during the whole process. Horrible experience. read more

TLDR: This dealership's management has no integrity. A part on my vehicle broke under their watch and they want $1100 to fix it. Consumer be wary. Took my car in for an oil change and a multipoint inspection. The dealership gave me a summary report from the inspection stating urgent work for a drive belt and Automatic Trans Service. So in my mind, the "professionals" here say it's urgent and I should get it done. They did the work, however being told the work was completed came with a "but". Apparently magically, once they started the car after doing the agreed upon repairs and oil change, the flex plate broke. This is the same flex plate they charged me $1400 for 3 years ago to replace. Due to inflation, that same repair job costs $2400. The manager informed me that "they are trying to work with me" by giving me a discounted price of $1100 to fix the issue that wasn't an issue prior to their mechanic work. The facts: They received a car in working driving condition. They did a multipoint inspection and performed agreed upon repairs. Upon testing the vehicle after the repairs, now the flex plate is broken. Now, as a single car family, we do not have a safe vehicle to transport our children. We either need to come out of pocket $1100 to fix something that happened due to no fault of our own (by mechanics we don't trust) or we need to expeditiously purchase a different car. It begs the question: did they see a disabled veteran license plate and assume we had extra money to spend? Did they see a woman's name (my wife's) on the account and assume a woman wouldn't put up a fight? Did they see a black man in front of them and assume that I wouldn't ask questions? As a marine, I have integrity and uphold what is fair across all aspects of life. That manager has zero integrity and does not care about anything other than his bottom line. Protect your money and stress levels- find another dealership. read more

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11/16/24- Arrigo once again major mess up . So I wanted to get a second opinion after my horrible service experience. Like horrible and once again the f me over !! Sooo my mileage is 53k they have me in at 108k miles like wtf . So I look it up and realize this is a HUGE mistake that is reported to carfax , lessens the value of your car, you can miss maintenance and repairs!! So I called the service mgr and she didn't answer my calls so I went higher and told someone else . As soon as I did that long and behold she calls . The. She says oh I will fix it on Monday it's nothing . I'm so confused as to how the hunt you down to sell you the car yet they fail in customer service and customer care to service your car !! read more

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I purchased my dream car on Wednesday with the great help of Mr. Nigel. It was the fastest and peaceful purchase I've ever had

Just came back for oil change service!!! Seriously took 3.45 minutes for that!! And representative not even show up. I had to follow my car with someone else's and car wash not even clean... !!! 0 star!!!! The reason to give some star cause sell department they work very good. Very nice.. DONOT put any pressure for buyer.!!! read more

Arrigo Sawgrass - Car Dealers Near Me - Tamarac, Florida

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Last time I checked, telling someone they couldn't afford a payment, talking about dxxx sucking, and threatening customers wasn't part of a customer service experience. No empathy and definitely don't know how to de-escalate situations. The sales rep was a nice kid, but the sales manager John was as rude as they could get. It's absolutely disgusting behavior from grown men. If you're in a management position, you should know how to act like a professional, especially when you have an upset Customer. We we knew our situation walking into that dealer and all they had to do was be honest and upfront with us. There are really are no words to fully describe the distaste I have for this location. read more