Let me begin with I have never written a Yelp review before and I am not a fan of negative reviews.
I always view them with suspicion.
I am writing about the Revere office. If I could leave them a ZERO star review I would.
I attempted to resolve my issue with the office and after several attempts, I said I'd be leaving a very poor Yelp review if they didn't resolve my issue.
They didn't seem to care.
My son had an appointment to have his braces removed today, and it was scheduled for 10:00 a.m.
The appointment was confirmed a about a week before and the office agreed, 10:00 a.m.
At about 9:30 today the office called my wife and said he was late and needed to reschedule.
My son was pretty angry, missed the morning of school and my wife was upset with the way she was treated.
I was pretty angry as well.
Missing a day of school may not be a big deal to some, but it is to me. And to my son.
He also was looking forward to getting the braces off.
I called the office and spoke with someone for a few minutes and she was no help. She basically hemmed and hawed and told me there is nothing they can do. According to her, they do not do 10:00 am appointments and there was no way they could get my son in, they were too busy.
So, let me understand, they confirmed a time and now, 30 before the confirmed time they are too busy?
Did they get a fill in for his appointment with 5 minutes notice?
I run an appointment based business and if someone call up with a miscommunication like this and it is our fault, we fix it.
They do not.
I said the their customer service was very poor and that they should stay a half hour late to make this right.
I was put on hold and another person came on.
She immediately scolded me like a child and told me that she didn't like my tone.
Really?
You refuse to accept any responsibility for your mistake, offer zero customer service, expect me to be sugary sweet and talk to me like a child, and you don't like my tone?
The lady on the phone, the office manager I believe, continued to reprimand me and I said I'd simply go to Yelp and leave a detailed description of my experience if she didn't resolve my issue.
She made no attempt to assist or offer any sort of customer service.
She also continued to talk to me like I was a moron.
In an effort to contain my outrage, I hung up.
That was my best option, as there was no getting through to her, she was right in her mind and I was wrong and there was to be no understanding, service or attempt at resolution.
Only chiding.
If we were not paid in full, in cash, in advance-I would have called another ortho on the spot.
That is not practical, as we are not talking about a purchase the price of a cup of coffee.
If you are considering using this office (Revere) I suggest that you do not even entertain if unless you want:
-to be treated like a child
-get incredibly bad service
-be given wrong information that is CONFIRMED by them and then told that you are wrong
Perhaps they should consider that they made a mistake and admit it instead of blaming customers and treating them like garbage.
There is no way a resolution can be made for me at this point.
The day of school is lost.
You cannot get time back, and it seems their time is far more valuable than mine or yours.
There are plenty of ortho's around.
Find a different one. read more