Fraudulent billing…read more Watch out for these fraudsters. I had Arctic over to look at a heating issue. Their tech was in my house for no more than 20 minutes. I received a bill for 1.5 hours. When I called them, their rude representative claimed their GPS said he was at my house for one hour and 27 minutes. Then she hung up on me. I then check my Ring doorbell camera and got the video evidence. I wrote the company and then got a call from a "manager" who claimed their rep didn't argue with me and they were fixing it. Watch out for these crooks. If they're willing to scam me on my first small bill, imagine what they'd do to you if you did a big project with them. CROOKS. Update: Subsequent to the original post, Jeffrey F from Arctic Mechanical wrote a reply to my post, inaccurately characterizing the events, but more importantly, listing my name and home address in his reply. This attempt to intimidate and chill my right to post about their business practices was appropriately taken down by Yelp. But this is further evidence of Arctic Mechanical's business practices and aggressive and shady front office.

Sabrina in the Service Dept. Is excellent. On every level she has gone out of her way to…read moreaccommodate my requests and changes. I feel secure having them as our heating contractor and look forward to doing future business with them.

Mr. Valenti upgraded our AC unit, and in the process provided us with a more energy efficient heat…read morepump hybrid system that we are thrilled to have. Our heating is now comfortable - with appropriate humidity levels and real control over the two zones in our home. Mr. Valenti was patient and expansive answering our many questions during the proposal phase, providing information that enabled us to complete the upgrade and stay within our budget. The work included a redo of our zoning controls, so now each operates independently and as needed, with new thermostats that tailor system operation to our zone preferences. Mr. Valenti completed the work on schedule and with minimal disruption to our household routines. We are quite pleased with Mr. Valenti, his candor and professionalism during the proposal process, and his execution of the work. We look forward to further collaborations with Mr. Valenti for other upgrades in our home and the ongoing maintenance of our system.

Anthony is our go to person for HVAC. Long story short,…read moreour heat pump decided to retire in the middle of the 2021 winter season (out of nowhere). I left Anthony a message and he quickly responded to my call and scheduled a time to check out the unit within days. After assessing the unit, he explained that the unit is dead and provided me with a few recommendations, replace what's required or the entire unit. He was very patient with me and explains the pros and cons. At the end, I decided the right thing to do is to replace the entire HVAC unit since the original unit is more than 13 years old. He helped replace my thermostat with Nest and even found a vent that was not connected and fixed it! Anthony is very thorough, professional and made the entire process very easy and not stressful! Price is very reasonable!

Phil, Hector, and the entire team at P&M have been fantastic. Within the first year of moving into…read morea new home, we had two somewhat emergency issues of our heat not turning off and our old central AC dying in the middle of an August heatwave. Both times Phil was extremely responsive via text and phone, and had the issues resolved within 24 hours. Most of all, I appreciate his willingness to explain all the financial implications of decisions and offer unbiased recommendations, including calling out when a more expensive option isn't worth it. We look forward to continue using P&M!

I've been using P&M mechanical for about 6 years now- I stumbled in Phil and the team after a…read morestring of bad experiences and serious ripoffs (almost ten thousand!) with two other companies. They have done a ton of work for me over the years including full replacement of our heating and AC systems for high efficiency ones, thermostat upgrades, water heaters, duct work... They have shown up at my house at 5AM in the morning to trouble shoot and replaced my old system on one of the coldest days of the year for me. The work is always quality and they always stand by it- if something isn't right they come back and fix it right away. What is the best about P&M to me is that they don't oversell you. I don't know anything about HVAC but Phil does not take advantage of that. He tells me what's practical and what he suggests, what will save me money now vs in the long run and let's me make my own decision. He consistently comes in cheaper than anyone else but more importantly I feel comfortable that I don't have to call around and get ten quotes when Phil tells me a price I know it's a fair one- this is rarely the case anymore. I once had an issue with a neighbor complaining about some construction happening at our house, Phil managed to smooth things over when it didn't even have anything to do with him. He's just that kind of guy- always going above and beyond. A good, honest, decent company with nice guys working in it. I send everyone I like to P&M. Everyone I don't like can use the other guys.

Quality work, on time, all as requested. Much appreciated. Review wasn't requested but wanted to…read moreshare

KUDOS KUDOS and more.....KUDOS go out to MIKE From even before the proposed work into completion it…read morewas a super flawless interaction. We were constantly updated with dates/times of arrival Mike even voluntarily took off his shoes. He is all the positive words one can describe a most professional worker: polite, friendly, clear and concise in his explanations into the final payment transaction. It would be a mistake to NOT have this contact name/number on hand for a yearly servicing. You won't be disappointed [more pic to follow - will update soon]

On the hottest day of the year so far, I turned on my AC and naturally it was not dropping…read moretemperature on thermostat. I called a company I used in the past, but they were so inundated with calls they weren't taking emergency service calls. Perhaps luck of the draw, I called Royal Comfort next per a google search and within 30 minutes the owner Jesse was at my front door! By the grace of God, my home happened to be on the way to his next appointment and I was able to have my unit serviced. Jesse is very knowledgeable, provided additional tips to keep my aging unit running as best as it can until replacement is needed. I even asked about an additional service, he gave feedback that it wasn't needed. No sleazy sales pitch, just an honest answer. Knock on wood no further issues, but Royal Comfort will be my first call from now on.

These guys are amazing! An annual checkup for our furnace revealed a potentially dangerous leak,…read moreand repair was not an option, since there was a crack in the heat exchanger. We got bids from several companies, including the one we had been using for over 45 years. Royal Comfort not only came in with the lowest bid, it was for a higher quality, more efficient system, combining both an oil-fired furnace and a heat pump. The replacement process was like removing and building a ship-in-a-bottle, with the old furnace being removed & replaced through a standard-sized door! They completed the work as promised in 2 days, and came back to check out various things. Everything is perfect, and it's a pleasure dealing with them. Robert and Katie are the best!

We called Joey to help us out when our (very old) boiler failed us. Joe was extremely helpful in…read moreletting us know what was going on, what our options were, and how he could help. Ultimately, we needed a new boiler. After seeing some of his past work and speaking to former clients, we hired Joey and his team for the boiler room gut renovation of our dreams. High-efficiency products installed quickly and correctly. Since our first project, we've hired Joey and his team several more times for additional HVAC needs and upgrades. We won't be hiring anyone else for the foreseeable future! Thanks, Joey!

Joe, Milton and their crew are AMAZING!!!!! Started the work right away for a very good price and…read moredid exactly what we were looking for (velocity air cooling and heating), and this was not an easy job in our 100 year old Tudor house. Such hard workers and kept us in the loop every step of the way. They finished the very difficult job in the time promised and the work was done expertly and with the utmost care with prompt service and great communication!!! We are so thankful to these guys and cannot recommend them enough!! This job was not an easy one and they did an epic job!!!! They will be the first company we call as they take care of a multitude of household electric, plumbing etc!! Thanks guys!!!! Do not hesitate to call them!!!!

Robert Blair from Blair Air H&C is incredible. Very responsive! Very knowledgeable and fairly…read morepriced. I was pleasantly surprised when I saw his name on Next Door snd decided to try them. So glad I did. I have recommended him to many others and everyone has been hapoy with his work! if you need HVAC services! BLAIR AIR!

I feel so lucky that we found Bobby from Blair air heating and cooling. He is fairly priced,…read moreknowledgeable, extremely HONEST, very nice and clean. He replaced both of our furnaces and he will be our go to heating/cooling person. He is the only person we will use from now on. Also he always shows up on time which is great. I can't say enough good things!!

Bill came to my house right on time. (He called me 1st to…read moreknow his time of arrival.) He was great: * Knowledgeable * Smart * Honest * Really listens to your concerns Rob

You can spend up to two hours on hold to speak with a customer representative--if you're lucky…read more As of December 2025, residents in Westchester County are paying typical spot prices of approximately $2.75-$3.35 per gallon for delivered home heating oil. However, on my most recent delivery on December 3, 2025, I was charged $4.839 per gallon (see receipt). To any current or future customers: expect to wait an eternity on hold listening to bad music, receive no meaningful customer service, and be price-gouged. If that's what you're looking for in an oil supplier, then have at it--but don't say you weren't warned. I have been a customer for over 25 years, and since the company was sold, customers are now expected to absorb the cost. This is SHAMEFUL.

RLJ Plumbing & Heating, 25 Sands St. Port Chester replaced our water heater one day after the…read moreflood. Owner Bob Jones and technicians Phil and Zach are wonderful. Theresa, Bob's wife writes: "If anyone still needs help with storm damage, they should call us at 914-934-9025."

The other day I discovered a foot of water in my basement...I found RLJ recommended on FB and…read morecalled them. Bob was at my house in 10 minutes, and the water was so high he had to get buckets out of his van to use as "shoes" to make sure he didn't get electrocuted!!! He stayed for hours to get my sump pump fixed (he had materials in his van to fix it immediately) and I just got the bill which was unbelievably reasonable, especially for emergency service. I'm sure to work with him again. 914-934-9025

We lost our heat during a very cold weekend. Poly Temp sent someone within an hour, and he…read moreattempted a temporary fix but needed two parts. The company called us on Sunday, and, first thing Monday morning, the technician came with the parts and finished the job. We had our heat fully restored by 10AM on Monday. These are consummate professionals: friendly, efficient, responsive and thorough.