Clearly there is a maximum amount they're allowed to bill Medi Cal for per visit so they try to do…read moreas little as possible each visit in order to bill as many visits as possible - literally only one cavity at a time when you might have 10+, along with only cleaning half your mouth when you go in for a cleaning. They're also booked out super far so it might take a year or more to fix the hypothetical 10 cavities, by which point the decay may well have spread down into your tissue requiring a root canal. Absolutely ridiculous. I had been experiencing extreme pain in my back molar in the lower right side of my mouth to the point that I'd been unable to eat or drink out of that side of my mouth for a year and a half. They suggested it was "phantom pain" and when I called because it was worsening they were incredibly condescending, asking if I wanted to come in for my "tooth ache". It took about a dozen appointments before they referred me to an endodontist - all the while billing Medi Cal for each 5 minute visit. The endodontist recommended I get a crown on the affected tooth, and if that didn't address the issue, I pursue a root canal. I promptly called Adventist Health inquiring whether they could do a crown. They said they could not, and offered up 3 dentists covered by Medi Cal within 50 miles who could. I picked one and they said they would put the referral through and the referred dentist would call me once it had been processed. I still hadn't heard anything a month later, so I called Adventist Health to check on the status of the referral. Get this: They never sent it in and seemed to have no recollection of our conversation on the phone. What's more, they now needed me to come in for another "exam" in order to determine if I was eligible for the referral. Clearly the previous 12 exams hadn't been sufficient. Nor the referral to an endodontic specialist, which clearly indicated that there was an issue beyond their expertise. But when I came in and explained the situation, suddenly they decided they didn't need to see me. Great. Thanks for wasting my time. I'm in Chico, so each visit to Adventist Health is a 50 minute round trip. About a month after that, I went in for my annual cleaning. I had to reschedule it for a few days later and the person on the phone confirmed it was indeed a cleaning, and I wrote it down in the calendar on my phone as such. When I got there, they said it wasn't a cleaning but yet another exam (#13??), and that Medi Cal only covers annual, not bi-annual cleanings. I asked when I was due for my annual cleaning (aka had it been more than a year since my last one.) They said it in fact had and that I was due for my cleaning, but they couldn't do the cleaning because they had for some reason booked me for yet another exam and hadn't allocated a large enough time slot for the cleaning. When I protested, they accused me of not listening and lying about everything that I had been told - all while they have consistently wasted my time so that they could bill as many BS 5 minute "exam" visits to Medi Cal as possible. Enough is enough. I honestly should have stormed out of there at that point. I have never encountered such an unprofessional, nefarious business that is so comfortable gaslighting me, accusing me of lying and wasting my time. Do yourself a big favor and avoid these crooks. If I could rate them 0 I would.

Run, don't walk, to any other medical provider team you are able to obtain. From poor service and…read moreill-mannered appointment staff, to mix ups with appointments, to rude administrative staff, you will always be dissatisfied with their customer service. You may or may not love the physician assigned to you, but you can never get away from the rudeness of staff you must deal with for each and every transaction. In an attempt tonight to visit rapid care, the sliding glass doors were locked and I could not gain entrance. There were persons standing about 15 feet away at the front desk that ignored my knocks on the glass door. I contacted the after hours emergency answering service while still standing near the front door. After I had reached an answering service person that could not understand why I would be locked out when the clinic was open and was attempting to contact the advice doc for me, one of the persons at the front desk came out 20 minutes after I knocked, to inform me they closed early as they were short staffed--with no change to the message for the facility and no notice on the front door. I provided one star as the facility is newer and in good shape.

To Dr. Lee, in my own Asian-influenced pigeon English: Ho, Docto Ree! I need help now. Yes, right…read morenow Doctor Ree! Berry, berry good need medicine. Thank you be back tomorrow in morning ok? Bye bye happy now!

Suk lee crystal Bowen here our you okay? I hope so. I am not sure how I feel but I'd avail contact…read moreme. Crystal Bowen 5304872199

So far so good!!! My son, Tyson, loves the doctors here! The…read morewaiting room is comfortable and never over-crowded with stressed parents and unruly kids. The staff in the pediatric office are very nice as well. The patient room is pleasant and at a comfortable temperature, being that you have to immediately undress your baby upon entering. I always get so nervous knowing that my son will be receiving shots. But the staff allows you to be with them and hold their hands while they quickly administer them. They even give you plenty of time to comfort them afterwards, never pushing you to leave. Overall, great experience even though it's a medical environment. The only suggestion I have is maybe some mood music in the waiting room to drown out the sad wailings of kids down the hall. It always breaks my heart to hear them but I know they are getting the best care.

2 weeks in row, child has an specific type of appointment with the Pediatrician at 4PM. Parent is…read moretold this is the only time slot available for this type of appointment. Arrive to appointment at 3:45pm. Last week parent and child were not seen till 5:08 PM, out of the building at 5:17pm for a 4PM appointment. This week, sibling to previous child, same type of appointment. It's 5:24pm and they are still WAITING!! Why make an appt for 4PM if you are not going to see the pt till 5PM or later!! Make the appt for 4:30 or 4:45!! Thank goodness the parent didn't have to use their PTO to bring the child this appt!! Do better Adv. Health!! Poor service!!

Went into Paradise ca, Immediate care and will never return!!! Up until a year ago, everyone was so…read morenice, I take on going medication, and everyone was great in taking care of my Needs, and making sure I had refills. Today was HORRIBLE, I saw a PA, I I was in Pain from my back, and needed also refills on the medicine I take. He was so freaking RUDE, snide and would not let me finish hardly a word I was trying to tell to him. He didn't bother to ask me anything about my pain, He DID NOT CARE!! He flat out told me, they don't do refills, and I know for a fact that was a Lie, My Husband just received a phone call today, telling him, His med's were phoned in for a refill. I was told to go somewhere else, and was not charged!!!!!! I also should have known things are bad there now, NOBODY was in the waiting area at all!!!!!!!!! AVOID!!!!

Great Dr, nice staff, keeps me healthy. When I was sick (2x) he made it easy and resolved the issue…read moreright away. He offers the country Dr. service when the medical system seems to be imploding. Thanks for what you do!

I was a patient of this doctors office for the past three years, until recently when I received a…read morevery un professional letter, letting me know they would no longer be seeing me as a patient. This was actually great by me. Very rude office staff and his nurse was quite difficult as well. They seem much more interested in collecting their fees rather than the well being of their patient. At least, this was my experience. Lastly, I do not recommend this doctor office in the least!

Dr. Waddell has helped our family work through a number of health issues that were unsolved by…read moreother health care providers. We also appreciate that she provides the traditional approach we've had elsewhere, but also adds holistic/natural approaches as well. Dr. Waddell is also extremely comprehensive in assessing and diagnosing health issues. She asks a lot of insightful questions, but also listens and gives feedback so that you really can tell she's getting a complete picture of your health concerns.

Dr. Waddell is absolutely amazing. I am so thankful that I found her. She's the perfect combination…read moreof holistic approach but with RX when needed. She's got a great down to earth personality. Extremely intelligent and knowledgeable. Her front office staff is caring and accommodating.