Re-building and updating our Alarm system in over 10k sqft house damaged/flooded from Dec 2022 hard…read morefreeze. First of all, this system called me and the police to say the house was having an issue. excellent! We were out of town Craig and Adam came out, repaired what was damaged and after 2 yrs of rebuilding with StateFarm Ins (the worst experience), they came back out and finalized the alarm system and even upgraded it to WiFi and cellular comm. These guys are super personable, friendly, knowledgeable. reasonable and i would consider them as good friends now. This is a 180 degree experience from whatever those other reviews are from years past. This is now 2025 with over 4 yrs service/communications with Stephens Systems, we would give them 10 stars if available. WE HIGHLY RECOMMEND this company and customer service team

Stephens electronics (A1 vacuum) put a central vacuum in my house 20 years ago. Jim was always the…read morekindest man and helped us every time we needed. Once he switched to Stephens electronics in hot springs it all changed. I ordered a part with them and it took 3 months to get in. When the part came in, they never would call me back to schedule an appointment. When I talked to them, one lady hung up on me. The next person, the owner told me he would not do business with me???? All I was asking for was an appointment. Very strange and worst business and customer service I have ever had. We live in a large hone and all I wanted was my central vac to work. I would not use them for anything!!!! Beware. Now they have my part for my Central vac off my warranty!!!!!!