(Lufkin, TX) FANTASTIC small company and NOT like "the others". Connected with Mike, who found time to stop by and check out my system inherited from previous owner and not utilized in a couple of years. Instead of trying to sell me a system he listened and made his assessment and opinion after first checking out my system, ensuring components were in working order, then advising me to put in a completely different thermostat b/c the one installed was 20 years old, required software updating (which probably had never been executed over the years) and corrected some INCORRECT WIRING ISSUES A PREVIOUS SERVICEMAN from another company completed less than a month earlier. Mike and his partner worked right in front of me educating me with all the answers to my inquiries and actually steering me AWAY from doing additional work at that time telling me the parts I questioned were still in good operating condition and didn't need replaced yet. THAT NEVER HAPPENS! Usually, customers are gouged and met with astronomical new figures to put in new systems when you just might not need one. Both of these servicemen then informed me they desire to build their reputation on good, honest work and NOT taking advantage of customers. INTEGRITY FOLKS, INTEGRITY. The VALUE of their services rendered was very reasonable and didn't kill my pocketbook. Mike did inform me they DO have new systems and prefer to keep the local economy going so they use readily available parts here same day rather than have to order parts that could take two weeks. I am a new client of theirs and this isn't my first nor second rodeo. They have EARNED my future business and I look forward to their return this Spring when it's time to run a servicecheck and maintenance review for the summer hot heat season. read more